INVESTIGATOR SUPERVISOR - JACKSONVILLE - 41000210

Requisition No: 847960 

Agency: Office of the Attorney General

Working Title: INVESTIGATOR SUPERVISOR - JACKSONVILLE - 41000210

 Pay Plan: SES

Position Number: 41000210 

Salary:  $72,460.18 Annually 

Posting Closing Date: 03/15/2025 

Total Compensation Estimator Tool

Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.  The Consumer Protection Division’s mission is to protect consumers from fraud and other financial exploitation, to prevent and stop unfair and deceptive business practices, and to accomplish this mission without undermining the competitive process of trade and commerce.

Position Summary:   This position is in the Office of the Attorney General in the Consumer Protection Division in Jacksonville, Florida.  We are seeking experienced investigative candidates passionate about protecting Florida’s citizens and businesses. This is a civil enforcement supervisory position that will work to bring investigations through successful civil litigation or settlement and may involve referring cases with criminal violations to the appropriate law enforcement agency. The candidate will conduct and oversee complex investigations relative to consumer protection cases. These investigations may include allegations of unfair and deceptive trade practices, consumer fraud, asset forfeiture, organized schemes to defraud, and fraud committed using the internet or other digital means. 

The Consumer Protection Division is the civil enforcement authority for all multi-circuit violations of the Florida Deceptive and Unfair Trade Practices Act (FDUTPA; FL Stat 501, Part II). The Division’s attorneys, investigators and support staff protect Florida consumers and businesses by pursuing individuals and entities that engage in unfair methods of competition or unconscionable, deceptive, and unfair practices in any trade or commerce. The Division also often partners with other state attorneys general and state and federal enforcement agencies in joint enforcement efforts. In conjunction with its authority under FDUTPA, the Division also has authority to enforce several related statutes including the civil provisions of the Racketeer Influenced and Corrupt Organization (RICO) Act, through which the Division, where appropriate, pursues the conduct of “enterprises” engaged in continuing patterns of statutorily enumerated illegal activities, such as fraud, theft, and misleading advertising. The Consumer Protection Division is the state’s civil enforcement authority related to Price Gouging (FL Stat 501.160) during a declared state of emergency. The Attorney General also has direct enforcement authority of other state laws related to consumer protection and certain federal rules and statutes related to consumer protection. Follow this link for more information:  http://www.myfloridalegal.com/pages.nsf/Main/18A7753257FE439085256CC9004EC4F7

This is a highly responsible supervisory position necessitating the ability to perform the major portion of the duties assigned with a minimum amount of supervision. This position supervises the Jacksonville Consumer Protection investigative staff, involving hiring, disciplining, making recommendations for retention, special duty assignments, attendance & leave approvals, and performance reviews.  It also participates in the implementation of workloads, workflow, production deadlines; assists staff in determining workload priorities to achieve maximum utilization of time and other resources; maintains communications and contact with the Bureau Chief and the Chief of Investigations regarding new investigations, preliminary inquiries, initiatives, and trends, and conducts periodic case reviews with each investigator and financial analyst to ensure productivity, efficiency and effectiveness.

Pay: $72,460.18 Annually

Qualifications: 

A bachelor's degree from an accredited college or university and five (5) years of experience conducting criminal, civil, or administrative financial investigations, financial examinations, or other related investigative or law enforcement experience, which must include a minimum of two (2) years of experience with financial investigations, financial examinations or analysis or other related financial investigative experience, or complex organized crime or RICO investigative experience.

 A master’s degree in a related field from an accredited college or university may substitute for one (1) year of the required experience.

Experience in fraud, RICO or white-collar investigations; financial investigations, examinations, or analysis; or law enforcement may substitute on a year-for-year basis for the required education.  

In addition, this position requires a minimum of  one (1) year of experience managing or leading investigations being conducted by others or other supervisory / management experience and experience providing testimony and assisting with litigation preparation.  

Preference will be given to candidates with the following:

• Certified Fraud Examiner (CFE) certification through the Association of Certified Fraud Examiners (ACFE); Certified Financial Crimes Investigator (CFCI) through the International Association of Financial Crimes Investigators (IAFCI), or Certified Financial Crime Specialist (CFCS) certification through the Association of Certified Financial Crime Specialist (ACFCS)
• Bachelor's degree or higher in Criminal Justice, Finance, Accounting, Business, or a related field.
• 5 or more years of experience conducting investigations related to fraud, white collar crimes, economic crimes, or consumer protection.
• 5 or more years of experience conducting investigations in support of civil litigation cases.
• 3 or more years of experience managing, or leading investigations being conducted by others
• 3 or more years of experience reviewing financial statements, bank documents and other business documents in the context of evaluating the flags of fraud or determining violations of law, tracking the flow of funds, and/or determining damages and losses for litigation.
• Experience testifying in depositions, administrative court proceedings, evidentiary hearings, and/or trials.

** The selection process may include a Microsoft Excel skill assessment exercise. This skills exercise must be completed in one of the Attorney General’s offices. **

The Work You Will Do: 

This position will include but not be limited to the following duties: 

• Supervision of the Jacksonville investigative staff, involving hiring, disciplining, making recommendations for retention, special duty assignments, attendance & leave approvals, and performance reviews. 
• Facilitates the evaluation of the investigative staff through established criteria and performance standards to meet production and other standards.  
• Participates in the implementation of workloads, workflow, production deadlines; assists staff in determining workload priorities to achieve maximum utilization of time and other resources.
• Maintaining communications and contact with the Jacksonville Bureau Chief and the Consumer Protection Chief of Investigations regarding new investigations, preliminary inquiries, initiatives, and trends.
• Conduct periodic case reviews with each investigator and financial analyst to ensure productivity, efficiency, and effectiveness.
• Conduct regular investigator meetings for the Jacksonville office.
• Special projects as assigned by the Division Director.
• Working directly with the front office in reviewing, analyzing and assigning new Consumer Protection investigations and preliminary inquiries.
• Act in a liaison capacity with law enforcement officials at local, state and federal level; conducting and attending strategy meetings from time to time with other law enforcement agencies.
• Providing investigative support and assistance to the Bureau Chief and attorneys, including, not limited to, the following duties:
• Conduct complex fraud and/or financial investigations concerning allegations of unfair and deceptive trade practices, consumer fraud, asset forfeiture, organized schemes to defraud, and fraud committed using the internet or other  digital means.
• Take ownership of assigned investigations and develop and implement an investigative strategy that effectively moves the investigation to a reasonable conclusion.
• Draft case summaries, memorandums of interview, investigative reports, and complex investigator affidavits that require reasoning through violations for submission in civil litigation proceedings.
• Present case briefings and findings both in writing and verbally to management or attorneys assigned to lead the enforcement mission.
• Responsible for identifying leads and pursuing additional evidence and information through its logical conclusion.
• Perform detailed financial analysis representing the flow of monetary transactions and how that information relates to violations that have been identified. May use software such as CFIS or Excel to assist in this endeavor.
• Locate and identify concealed profits in trusts, domestic and foreign corporations, banking institutions, real and personal property and any other methods or means of concealment.
• Conduct asset tracing of profits received from unlawful activities through all financial conduits.
• Testify at court hearings and trials about actions taken while developing investigations.
• Leverage Social Media Intelligence (SOCMINT) and Open-Source Intelligence (OSINT) skills such as internet searches, public records databases, social media review, and website captures to develop leads and information to further investigations.
• Utilize Excel and other software in analyzing trends in complaints, violations of FDUTPA, and tracing monetary transactions.
• Responsible for leading an investigative team that may include support personnel to ensure that large investigative projects and/or cases are brought to completion.
• Complete special assignments as may be requested by supervisors or Assistant Attorneys General in a timely fashion, and which may require extended hours and/or travel outside of the worksite.

In the event of a declared state of emergency: Conduct investigations of price gouging allegations which may include contacting consumers and businesses to identify and resolve complaints, conducting site visits at businesses to obtain statements and evidence, or serve process such as preservation letters and subpoenas. This may require working extended hours, weekends, and/or during holidays during the declared state of emergency. This may also involve travel to other affected regions to provide support and assistance in meeting the price gouging enforcement mission of our office.

Types of Investigations you may spearhead:

• Failure to deliver goods and/or services.
• Telemarketing Boiler Rooms
• Robocalls
• Negative Option and subscription business models
• Household Moving fraud, including Hostage Household Goods, Bait and Switch, or Broker Fraud
• Fraud or Deception in the Auto industry, such as advertising, bait and switch, financing, warranties, online sales, auctions, leases, dealerships, service, and part sales.
• Timeshare Resale
• Mortgage Rescue
• Debt Relief
• Construction
• Direct Mail
• Mail and Wire Fraud
• Civil Theft and Fraudulent Transfers
• Reloading Schemes
• Travel and Tourism Scams
• Charities
• Solar industry schemes
• Privacy Concerns
• Age Gate Verification
• Online Marketplaces and Auctions
• Fake Invoice
• Government Imposter Scams
• Imposter PC Tech Support
• Scams focusing upon or directly impacting the elderly, disabled, or veterans
• So many more, often our creativity is the only limit to the good impact we may have on harmful business.
   

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. 

NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
• The elements of the selection process may include a skill assessment exercise. 
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, Fs.

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.