OFFICE OPERATIONS MANAGER II - SES - 64043282

Requisition No: 862316 

Agency: Department of Health

Working Title: OFFICE OPERATIONS MANAGER II - SES - 64043282

 Pay Plan: SES

Position Number: 64043282 

Salary:  $59,737-$65,711 

Posting Closing Date: 10/08/2025 

Total Compensation Estimator Tool

Internal Agency Job Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). 

Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:

Come Join DOH-Team Duval!  If you are looking to establish an exciting and successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida. 

Responsible for the supervision of staff Including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.  This position works under the direct supervision of the Director of General Services.  The incumbent for this position will coordinate, plan and manage the daily operation of Office Management/General Services Program. Duties and responsibilities include, managing the daily operation and planning, maintain all facilities project as directed by the Director of General Services.  The incumbent will be responsible for the supervision of staff including performance evaluations, approving leave and attendance and having the authority for hiring and taking disciplinary action or effectively recommending such actions.  This position also has the responsibility for the following, in support of the General Services Department:

Public Health Competency Domain 1: Analytical/Assessment skills

• Continuously assesses the agency’s operation of day-to-day maintenance services for all facilities of DOH-Duval. Assures all facilities are maintained in a safe condition, to meet all the proper protocols and procedures based on city ordinance.
• Plan, prepare and revise work schedules and duty assignments to meet customer needs, deadlines, resolve problems and balance workloads to ensure all tasks are completed by deadlines and in a timely manner. 
• Resolve complaints and answer questions of customers, both internal and external, regarding services and procedures.
• Manage the General Services Work Request system: receive, prioritize and assign tasks to General Service personnel; follow up on outstanding tasks; produce various reports. 
• Supervise, schedule and monitor daily activities of the Maintenance Mechanics, Facilities Services Specialists and Government Operations Consultant, I. Ensure all planned/preventative maintenance work and inspections are performed and document same. 
• Supervise the Mailroom. Oversee activities associated with shipping, ordering supplies, mailing, receiving, distribution and transportation of mail to all DOH-Duval sites by Courier.

Public Health Competency Domain 2: Policy development/Program planning skills

• Assist the Director of General Services with the selection, interview and hiring process.  Effectively recommend actions such as hiring and discharging employees.
• Serve as an Administrator on Alarm Systems (Verkada) for all DOH-Duval sites.  Maintain and update database; all access codes and authorized user list; all terminations, resignations and any changes on the emergency call list, in accordance with DOH-Duval Physical Security Policy.  Ensure policy is adhered to when requests are made for access to any site. Provide monthly reports and updates to all relevant parties as necessary.
• Perform and process all PR's and DO's in Ariba on Demand (AOD) and ensure all Bank of America (BOA) Works Purchasing Card charges are cleared, per Finance and Accounting guidelines.  Coordinate the procurement and delivery of materials and quotes needed to support the agency, General Services, Maintenance, Mailroom and Custodial activities. 

Public Health Competency Domain 3: Communication skills

• Serve as Vehicle Coordinator and Liaison to COJ for all vehicles assigned to DOH-Duval, including registration and transfer of vehicles. Verify employee driving record and assign employee Defensive Driving Safety Course.  Maintain database of all DOH-Duval employee driving certification; ensure vehicles are maintained per COJ schedule.  Coordinate with COJ authorization out of county travel requests.
• Serve as an Administrator for Records Management with current archiving company, act as the Records Management Liaison Officer (RMLO) for DOH-Duval.  Process and verify monthly billing for Finance and Accounting.
• Responsible to ensure the Facility Services Specialist maintain a high level of accountability for the moving, upkeep and minor maintenance of all DOH-Duval facilities. This also includes serving as inventory manager, to manage and assist with maintaining inventory and completing the annual Tangible Property Certification, confirming each item was located, observed and identified, counted and all property listings are true and correct.

Public Health Competency Domain 4: Cultural Competency skills

• Maintain communication with DOH-Duval functions in the absence of the Director.
• Perform research on the internet for products and services, when necessary, requested or directed.
• Motivate employees to improve the quality and quantity or work performed.  Evaluate subordinate job performance, conformance to established standards and recommend appropriate personnel action.  Ensure all performance evaluations are completed accurately and on time, annually.

Public Health Competency Domain 5: Community Dimensions of Practice skills

• Provide general administrative support to the Director of General Services, which include, sort and distribute mail, order supplies, file, audit supplier billing, etc. 
• Coordinate and serve as liaison with community partners, to include City of Jacksonville (COJ), Public Buildings and Fleet Management, Jacksonville Electric Authority (JEA), various landlords, property managers and management companies.
• Coordinate and liaise with all vendors related to the services needed for the entire agency, to ensure all sites are maintained in a safe condition, to meet all the proper protocols and procedures based on city ordinance and Florida Statutes.
• Cross train throughout department, to include but is not limited to: Mail Room, Courier and Maintenance Staff and all activities encompassed, which may include but not limited to, ability to lift and move equipment, boxes, etc., up to 50lbs.

Public Health Competency Domain 6: Public Health Sciences skills

• Participate in the departmental Disaster Preparedness and Recovery Plan.
• Assume duties of Logistics Chief during disaster at the Public Health Incident Command (PHIC) coordinating location, delivery and assignment of equipment, supplies, personnel and all available resources.
• Perform travel in relation to above duties and for professional development. 
• Performs other related duties, as required. 
• Conducts and attends all training and staff meetings, as required.

Public Health Competency Domain 7: Financial planning/Management skills

• Use data to complete Quality Improvement Projects; Strategic Plan, coordinate/commicate with Tallahassee and local agents in relation to leases and remodel of sites.
• Coordinate project build-out and floor plans, coordinate and procure quotes for painting, furniture purchase, remodel of sites. 
• Perform purchasing for department and the entire agency, to include office and mailroom supplies, custodial, maintenance, which may include procurement of quotes and processing in AOD.
• Research and coordinate the purchase new vehicles for DOH-Duval Fleet and coordinate delivery of same.
• Assist with coordinating surplus, moves and relocations.  

Public Health Competency Domain 8: Leadership and Systems Thinking skils

• Incorporate ethical standards of practice as the basis of all interactions with team members and partners.
• Promote mentoring, peer advising, coaching or other personal development opportunities for self and team.
• Presents all information as it relates to General Services at New Employee Orientation and any other presentations to team members, leadership, external partners, etc, as required/requested
• Demonstrate self-awarness and a commitment to both professional and personal development.
• Demonstrate public service professionalism, ethics and integrity.

Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Microsoft Office Products not limited to but include Excel, Word, Outlook, Teams, Power Point, etc. the use other general office equipment, etc.

Knowledge:

• Must be computer literate to complete training and other necessary task online. 
• Must be able to communicate professionally both orally and electronically. 
• Possess working knowledge of the methods, technique and materials used in custodial work.

Skills:

• Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - talking to others to convey information effectively.
• Social perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Time management - Managing one's own time to ensure all assigned tasks are completed in the assigned time.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Service orientation - Actively looking for ways to help people.
• Critical thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities:

• Considerable physical activity, since physical work in a primary part (more than 70%) of job.  Must have physical strength, dexterity, twist, turn and bend, ability to stand and walk for long periods. Must be able to lift 50 lbs.  Must be able to safely operate all equipment and tools needed to perform all assigned duties.  Able to climb ladders and work from heights.  
• Must be able to squat, twist, bend, kneel, reach overhead before and while using tools and performing custodial tasks.

• Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech clarity - The ability to speak clearly so others can understand you.
• Written comprehension - The ability to read and understand information and ideas presented in writing.
• Speech recognition - The ability to identify and understand the speech of another person.
• Written expression - The ability to communicate information and ideas in writing so others will understand.
• Category flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Information ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Qualifications:

Minimum:

• High school diploma or equivalent
• Ability to perform various duties including lifting/moving about 50 lbs.
• 2 or more years’ experience with property inventory control and process improvement
• Must have Microsoft (Outlook, Excel, Word, PowerPoint, etc...) experience utilizing at an intermediate level
• Valid driver’s license

Preferred:

• 2 or more years of experience with project coordination and monitoring
• 2 or more years of professional experience in coordinating all project team members to ensure workflow remains on schedule

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

921 North Davis Street, Building A, Suite 251

Jacksonville, FL 32209

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.