OFFICE OPERATIONS MANAGER II - SES - 64064927

Requisition No: 870640 

Agency: Department of Health

Working Title: OFFICE OPERATIONS MANAGER II - SES - 64064927

 Pay Plan: SES

Position Number: 64064927 

Salary:  $1,550.8 Biweekly 

Posting Closing Date: 02/26/2026 

Total Compensation Estimator Tool

"Pending Classification Updates".

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees).

Applicants will not be accepted from outside of the department. 

Florida Department of Health

Bureau of Public Health Laboratories

Jacksonville Laboratory

Your Specific Responsibilities:

Responsible for directing the daily activities of the Customer Service section of the Bureau of Public Health Laboratories.  This encompasses processing of Newborn Screening Specimen collection cards (DH677), Clinical Lab Submission forms (DH1847) and Electronic Lab Orders (ELO). Activities include client contact, researching errors, obtaining missing critical field information from hospitals and birthing centers, printing and mailing results, validation activities and working closely with Children’s Medical Services (CMS), Laboratory and other sections. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

Motivate and train employees to improve the quality and quantity of work performed. Supervise the work of employees to ensure the maximum use of time and resources. Plan, prepare and revise work schedules and duty assignments as required. Manage temporary staffing as required to meet section workloads, including ensuring invoices are processed in accordance with F.S. 215.422.

Develop policies and procedures to establish standard and uniform guidelines for customer service activities. Ensure HIPAA compliance and clients are provided with good customer service relations.  Remain current and ensure adherence to Department of Health Information Security and Privacy Policy (DOHP 50-10-16) and related procedures.

Aid the Data Entry section and work closely with Data Entry section supervisor to coordinate activities which include: Pre-op work, confirmation list, keying requisition cards, validation of requisition cards and linking.

Work on Screening center exception list, Mail to, Deceased baby, and corrections report. Ensure Labware keying, review and timely mailing of results. Assist in section tasks to improve productivity and ensure turn-around times (TAT) and established deadlines are met. Monitor and respond to emails and phone calls in a timely manner. Maintain proficiency with Screening Center and Labware applications.

Prepare statistical reports, summaries and other administrative reports. Carry out special projects as assigned and present findings to management.  Ensure records are properly maintained and organized. Attend trainings and meetings as required. Back-up Data Entry Supervisor as required.

Perform other required duties as necessary.

Required Knowledge, Skills, and Abilities:

Knowledge of accounting principles, practices, and procedures. 

Knowledge of the methods of data collection. 

Ability to prepare and maintain a variety of accounting records. 

Ability to plan, organizes and coordinate work assignments. 

Ability to communicate effectively. 

Ability to utilize problem solving techniques.

Qualifications:

Minimum: Customer Service and Data Entry experience in a laboratory or public health environment.

Preferred: Associate or bachelor’s Degree and at least 3 years of supervisory experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Jacksonville, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.