OPERATIONS REVIEW SPECIALIST - 60072627

Requisition No: 815916 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60072627

Position Number: 60072627 

Salary:  50,000 - 59,000 

Posting Closing Date: 07/05/2024 

This is a highly responsible, professional position requiring extensive knowledge of the dynamics of child abuse and neglect, laws rules and applicable policies that guide practice, as well as work experience in child welfare programs.  The incumbent must have the skills needed to provide training, review cases, review and analyze data obtained through reviews to address complex management and systemic problems and formulate recommendations for the effective solution of these problems. 

Specific duties and responsibilities of the position include:

• Deliver and organize Pre-Service Training to newly employed Child Protective Investigators with Department of Children and Families. Design and apply assessment tools to measure training effectiveness. Track and report on training outcomes. Evaluate and make recommendations on training material and methodology.
• Deliver and organize In-Service Training to existing employees and external partners. Partner with internal and external stakeholders regarding employee training needs. 
• Complete various types of case reviews to determine compliance with laws, rules, policies and procedures and to assess the quality of services provided to children and their families. Analyze the data and provide a written report addressing findings from the review to include critical issues that affect child safety and offer recommendations to address problem areas/issues. 
• Formulate corrective action recommendations to address complex programmatic, management and systemic issues resulting from reviews. Track cases with critical safety concerns and provide oversight of corrective plan updates.
• Provide technical assistance and/or training as needed to Region staff.
• Conduct timely analysis of reports generated by the Florida Safe Families Network (FSFN) and other departmental information systems to assess Region performance on key indicators and outcome measures. Identify potential problem areas and take appropriate follow-up action, ensuring compliance with applicable statutes, rules, policies, department mandates and performance standards. 
• Implement Departmental rules and procedures, ensuring staff are provided training regarding Department procedures and rules, and monitor staff compliance with rules and procedures.
• Provide case consultation when needed or requested.
• Administer ongoing periodic assessments of staff development needs and secure needed in-service or specialized training.
• Assist in tracking the certification process for all child protective investigators and supervisors in coordination with the Florida Certification Board.
• Perform other related duties.

Knowledge, Skills and Abilities:  

• Experience with instruction or training
• Experience with public speaking
• Knowledge of training methodologies
• Knowledge of learning management systems
• Knowledge of competency assessment
• Planning and organizing
• Presentation, facilitation and coaching skills
• Operational experience in child protective investigations
• Ability to collect, evaluate and analyze data and information
• Report writing skills and experience
• Knowledge of and experience in working cooperatively with community agencies
• Proficiency in computer skills and other systems used to record and track information and data
• Proficiency in the Department's child protection and child welfare information system.

Minimum Qualifications: 

• Bachelor’s degree
• Current/Active Child Protection Certification from the FCB
• Minimum 5-8 years of child welfare experience - at least 3 years of which must be in child protective investigations
• Must maintain an active/valid driver license
• Must be able and willing to travel throughout the Region as required
• Must be a subject matter expert in Florida's Child Welfare Safety Practice framework/model
• Must be proficient in Excel, Word, PowerPoint
• Must have documented training experience

 
Preferences: 

• Trainer certification with the Florida Certification Board

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.