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Date:  Jun 24, 2022


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 641666 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64916158

Position Number: 64916158 

Salary:  $13.00 HRLY 

Posting Closing Date: 07/08/2022 

Open Competitive


Your Specific Responsibilities:

This is entry-level work performing routine tasks under direct supervision with well-defined procedures with few changes required.  The job requires a basic knowledge of counseling techniques and social work principles and practices. Incumbents must use skill in applying instructions to accomplish different job functions.


The following Public Health Domains are applicable to this position:

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

Public Health Competency Domain 5: Community Dimensions of Practice skills

Public Health Competency Domain 6: Public Health Sciences skills

Public Health Competency Domain 8: Leadership and Systems Thinking skills


The Family Support Worker provides breastfeeding education and support to Special Supplemental Nutrition Program for Women, Infants and Children (WIC) clients in various locations throughout the county. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Assignment of duty station, hours and days worked may vary as needed.  Work is performed under the direct supervision of the Nutritionist in the assigned area in collaboration with the Breastfeeding Coordinator.


Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding-related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency.  Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns.  Conduct breastfeeding classes and facilitate support groups.  Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.


Document breastfeeding contacts in the FL-Wise system in accordance with department policy.  Documentation is accurate, clear, and legible for all contacts made with WIC clients.


Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality.  Coordinate services for clients and makes referrals to appropriate agencies as needed. 


Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned.  Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.


Attend mandatory and scheduled trainings.  Adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentially, and data security.  Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities and other reports are submitted to the NCDP Administrative Office.  Answer telephones, file and perform travel in relation to above duties and for professional development.  A valid unrestricted Florida Driver’s license and reliable transportation are required.  Participate in the FDOH in Duval County – Nutrition and Chronic Disease Prevention Disaster Plan as required.  Perform other related duties as assigned.     

Required Knowledge, Skills, and Abilities:

Ability to be aware of others' reactions and understanding why they react the way they do.

Ability to effectively convey information verbally to others.

Skill in listening to what other people are saying and asking questions as appropriate.

Ability to actively look for ways to help people.

Ability to identify the nature of problems.

Skill in multiple approaches when learning or teaching new things.

Knowledge of how to find information and identifying essential information.

Communicate effectively with others in writing as indicated by the needs of the audience.

Skill in assessing how well one is doing when learning or doing something.

Ability to adjust actions in relation to others' actions.

Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.

Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.

Knowledge of administrative and clerical procedures and systems.



Breastfed at least one child within the last five years

       High school diploma or GED

       Willing to be on-call at night or weekends (up to 9pm to at night and weekends 8am to 9pm

       Participant of the WIC program

       Reliable transportation that you are willing to use for work related purposes


Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


Where You Will Work:

3225 University Blvd S. Jacksonville, FL 



The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:


  • State of Florida 401(a) FICA Alternative Plan (mandatory)
  • Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
  • Workers’ Compensation (mandatory, if needed)
  • Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
  • Deferred Compensation (voluntary)
  • Employee Assistance Program (voluntary)
  • And more!


For a more complete list of benefits, including monthly costs, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Jacksonville