OPS GOVERNMENT OPERATIONS CONSULTANT I - 64916205

Requisition No: 864063 

Agency: Department of Health

Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT I - 64916205

 Pay Plan: Temp

Position Number: 64916205 

Salary:  $21-$23 

Posting Closing Date: 10/31/2025 

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Your Specific Responsibilities:

Come Join DOH-Team Duval!  If you are looking to establish an exciting and successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida. 

This OPS position is supported through the CDC’s Strengthening U.S. Public Health Infrastructure, Workforce, and Data Systems (OE22) five-year grant funding through November 30, 2027. The incumbent is responsible for activities related to agency strategic planning, quality improvement (QI), workforce development, and achievement quality standards outlined by Florida Department of Health and the national Public Health Accreditation Board (PHAB). This is a full-time, on-site position with normal business hours being 8am to 5pm, Monday through Friday, excluding state observed holidays and office closures. This position reports to the Program Manager of the Office of Performance Improvement housed within the DOH-Duval’s Division of Community Health Programs.

This OPS position serves as the Quality Improvement Specialist and is responsible for supporting development, deployment, and performance monitoring of DOH-Duval’s foundational plans and objectives including the agency Performance Management & Quality Improvement (PMQI) Plan, Strategic Plan (SP), Workforce Development (WFD) Plan, and Community Health Improvement Plan (CHIP). This is an independent position that is responsible for supporting a culture of innovation, collaboration, accountability, responsiveness, and performance excellence in their work and through collaborative efforts across teams and departments.

Duties and responsibilities include, but are not limited to the following:

• Public Health Sciences: Assist with QI project coordination; Support the planning, tracking, and documentation of QI initiatives using tools such as PDCA cycles, Gantt charts, and process maps; Utilize public health principles to support evidence-based improvements; Research and share best practices to identify evidence-based strategies and tools to enhance agency planning, QI, and capacity building.  
• Analytical & Assessment:  Gather and organize performance data from health programs and services; Assist in monitoring quality indicators and generating basic reports; Support root cause analysis and help identify trends or gaps in service delivery.
• Program Planning & Coordination: Support documentation of quality improvement plans and related protocols; participate in planning meetings and contribute to brainstorming sessions; track progress of QI initiatives and maintain project timelines; Support coordination of meetings and trainings; take minutes, and assist with logistics for staff training sessions
• Communications: Draft summaries, memos, and visual dashboards to communicate findings; Coordinate with internal teams to gather feedback and clarify data needs; Present basic findings in team meetings or stakeholder briefings.
• Partnership development: Assist in engaging community partners for feedback on service quality, community health assessment, and community health improvement planning; support distribution and collection of surveys or other evaluation tools; Support planning and implementation of community outreach efforts.
• Resource Management & Compliance: Maintain QI documentation and records; Track resource use and needs related to QI projects; Ensure that project files, meeting notes, and improvement plans are accurately maintained and accessible; Maintain organized records for audits and compliance reviews; Contribute to national accreditation and compliance efforts and organizing materials needed for public health accreditation and grant compliance.
• Leadership and Systems Thinking: Participate in team huddles and improvement workshops; Help identify system-level barriers and suggest small-scale solutions; Promote a culture of continuous improvement through active engagement.
• Track deliverables and deadlines. Maintain awareness of work plan and related grant objectives, deliverables, and due dates.
• Demonstrate professionalism and accountability. Provide exceptional customer service and contribute to a positive, inclusive workplace culture.
• Ensures all work products satisfy requirements outlined by Supervisor, DOH standards and PHAB Re-accreditation requirements. 
• Takes personal responsibility to provide exceptional customer service to fosters pride, professionalism, and inclusivity within the workplace and community while maintaining a positive image for DOH-Duval. 
• Request any needed leave time in advance through the Program Manager of DOH-Duval’s Office of Performance Improvement.
• Attend in-service, seminars, workshops and other meetings related to the grant. As needed, travel to perform duties and for professional development. 
• Complete all mandatory trainings within required deadlines including departmental emergency planning and response activities.
• Ensure accurate and timely submission of Employee Activity Records (EARs), Employee Leave, and Attendance Records and Travel Vouchers. 
• Perform other related duties, as assigned.

Required Knowledge, Skills, and Abilities:

• Basic understanding of public health principles, practices, and QI methodologies (e.g., PDCA cycles, Gantt charts, process mapping)
• Basic understanding of community health assessment and community health improvement planning frameworks
• Knowledge of national PHAB requirements, domains, standards, and measures
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to assigned activities
• Proficiency in Microsoft Word, Excel, and PowerPoint as well as SharePoint, Teams, and workflow software (i.e., Forms, Planner, etc.)
• Ability to leverage tools, software, and web-based applications for data analytics (i.e., Excel, SPSS, MySidewalk, Smartsheet, Mentimeter, etc.)
• Ability to collect, analyze, and interpret community health data and statistics as well as organizational data to identify, assess, document, and communicate the pros and cons of possible alternative strategies
• Ability to analyze and interpret performance data to identify trends and improvement opportunities
• Ability to maintain accurate and organized documentation for audits and compliance
• Strong communication skills and excellent interpersonal skills
• Experience communicating information in a professional manner (e.g., oral presentations, facilitating meetings, hosting virtual team meetings, etc.)
• Experience in developing written reports, plans, and presentations containing community data and technical information (e.g., community health status reports, progress reporting, annual report, etc.)
• Experience in successfully planning, organizing, coordinating, and completing work assignments by due dates
• Ability to quickly adapt to changing priorities and manage multiple tasks simultaneously
• Ability to work independently or with minimal supervision
• Ability to consistently demonstrate professionalism, accountability, and a commitment to continuous improvement

Qualifications:

Minimum:

• At least 1 year of experience developing written reports, plans, and presentations containing community data and technical information (e.g. Quality Improvement Storyboards, progress reports, annual reports, etc.)
• At least 1 year of experience communicating information in a professional manner (e.g. oral presentations, facilitating meetings, hosting virtual team meetings, etc.)
• Completion of a related internship or practicum experience in public health, quality improvement, or healthcare in the last 4 years.

Preferred:

• Bachelor’s degree in public health, Health Administration, Health Sciences, Data Analytics, or a related field from an accredited college or university – or - at least 1 years of equivalent work experience.
• Master's degree in public health, Health Administration, Health Sciences, Data Analytics, or a related field from an accredited college or university?- or - at least 2 years of equivalent work experience.
• Certification in Quality Improvement Methodologies (DMAIC, Lean Six Sigma, White-/ Green-/ Black-belt, etc.)
• Certification in Public Health
• Certification in Project Management

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

921 N. Davis Street Bldg. A

Jacksonville, FL 32209

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.