OPS HEALTH SERVICES REPRESENTATIVE - 64916109

Requisition No: 881010 

Agency: Department of Health

Working Title: OPS HEALTH SERVICES REPRESENTATIVE - 64916109

 Pay Plan: Temp

Position Number: 64916109 

Salary:  $19 - $20 per hour 

Posting Closing Date: 08/14/2026 

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Your Specific Responsibilities:

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

This is intermediate-level work performing a variety of tasks under limited supervision where general policies, practices and principles can be applied to situations not previously covered. The job requires a general knowledge of client centered counseling techniques and social work principles and practices. Incumbents may use skill in recommending routine changes in standardized operating procedures.

This position is responsible for health education counseling as a part of the STD and HIV Counseling, testing, and linkage to care, treatment, PrEP, or other activities within the Division of Disease Control, STD and HIV Program. Service delivery may occur within the CC Clinic, Mobile Medical Unit, or other clinics or settings in the community. Addresses priority risk factors and prevention, including PrEP, Rapid Access to Treatment (Test and Treat), prevention with Persons living with HIV. This position will participate in outreach screening and community education activities. Responsibilities will be performed in compliance with Disease Control Programs and timeline.

• Provide excellent customer service. Serve all assigned and walk-in clients unconditionally, without partiality and with a positive and pleasant attitude.
• Provide education on infections that are spread through sexual contact
• Provide education on all services offered by DOH-Duval
• Conduct rapid HIV tests and completing pre/post counseling
• Registering clients into our HMS system and conducting basic eligibility criteria
• Outreach in the surrounding community to inform of the mobile medical unit (MMU), as well as drive the MMU.
• Help clients increase health literacy.
• Work with medical and non-medical case managers, eligibility specialists and clinical staff as part of a care team.
• Call clients to remind them of upcoming medical appointments and lab appointments and follow-up with the client after these appointments, including program eligibility and re-eligibility.
• Contact clients as directed to discuss missed appointments, no-shows and identify barriers to care.
• Document activities in City and State CAREWare, Linkage to Care Module, STARS, HMS, computer, or handwritten forms.
• Enter client information into computer programs and maintain client files.
• Work with clients who are new or returning to care (assist Linkage and Surveillance staff).
• Travel to meet clients within the community.
• Perform related duties as assigned by immediate supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of community resources.
• Knowledge of HIPAA.
• Knowledge of Sexually Transmitted Infections and HIV.
• Public relations skills · Computer skills · Communication skills.
• Ability to work with patients/clients having a variety of physical/psychosocial problems.
• Ability to demonstrate teamwork with co-workers.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to provide health education counseling

Qualifications:

  Minimum:

• Valid driver’s license.
• At least 1 year of experience in HIV/STD field with outreach, testing and education.
• Must have reliable transportation
• Must be available to work Monday through Friday from 8:00am - 5:00pm.

  Preferred:

• Certified HIV 500/501 tester

Other Requirements

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• The incumbent in this position may be required to use vehicles owned, leased, or operated by the state or county to conduct official state business. State or county vehicles shall be used only for officially authorized duties and not for personal use, unless a specific exception applies under Florida law (F.S. § 287.17).
• All employees are expected to complete timesheets and EARs/DARs as required, both accurately and within the required timeframe. All employees are expected to complete mandatory training within the required timeframe, as deemed necessary by the Department, the Delegated Authority, grant requirements and/or Florida Statutes.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Central Health Plaza

Jacksonville, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.