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Date: Jan 10, 2022

Location: JACKSONVILLE, FL, US, 32207

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 403686 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64916005

Position Number: 64916005 

Salary:  $15.00/hour 

Posting Closing Date: 02/10/2022 









This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.


We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.


When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.




Contact Monitoring:


                Contact monitoring staff get in touch with positive clients and their contacts several times at the beginning of their monitoring and then again at the end of the self-isolation period.  This is done by either phone calls or using the TIM2 system. Attempts to follow up should be documented in Merlin.  Close contacts that develop symptoms should be instructed how to get tested and to seek Medical Care.  Have a nurse speak with the contact if you feel they are quite ill such as sound short of breath, say they feel extremely bad, seem confused or any other concern.


                For contacts who end up testing positive, staff will confirm the test results and


•             If positive, refer them automatically to the case Investigator


•             If negative, symptomatic contacts will continue to self-quarantine until the end of the isolation period.


Contact monitoring/ Call center staff will take phone calls received into the CHD related to Covid-19.  They shall utilize CDC and guidelines provided by the CHD and relay the information the appropriate staff if they are not certain of the correct response. Phone calls should be documented, professional tone and welcoming demeanor shall be displayed on all calls.


                May also assist with clerical duties


                May also assist with testing events




•Knowledge of scientific methods and principles.


•Knowledge of mathematics and statistics.


•Ability to establish and maintain effective working relationships with associates, health agencies, physicians, individuals, and the public.


Ability to research, investigate, and report cases of communicable disease outbreaks.


•Ability to evaluate and interpret epidemiological and statistical data pertaining to the control of communicable diseases.


•Ability to present information clearly and concisely orally and in writing.


•Ability to learn and become proficient in the methods of prevention and control of communicable diseases.


•Ability to use electronic databases and other computer software packages.


•An understanding of patient confidentiality, including the ability to conduct interviews without violating confidentiality (e.g., to those who might overhear their conversations).


•Understanding of the medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection.


Excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with patients and contacts.


•Basic skills of crisis counseling, and the ability to confidently refer patients and contacts for further care if needed.


•Resourcefulness in locating patients and contacts who may be difficult to reach or reluctant to engage in conversation.


•Understanding of when to refer individuals or situations to medical, social, or supervisory resources.


•Cultural competency appropriate to the local community.


Ability to explain Covid-19, principles of exposure, infection, infectious period, high risk interactions, symptoms of the disease and prevention and control interventions.


Tactful, interpersonal skills and interviewing skills.


Communicating with clients who may be difficult to reach or reluctant to engage in conversation.


Aware of cultures and sensitivities.


Understanding when to refer an individual to medical, social or supervisory resources.




Must have data entry experience


Must have multi-line telephone experience.


Must have experience with electronic medical records


Ability to work varied hours including nights and weekends according to agency needs.


 This position requires a security background check and/or drug screening and participation in direct deposit. 


Any misrepresentations or omissions will disqualify you from employment consideration.


You will be required to provide your Social Security Number (SSN) to conduct this background check.


You will be required to provide proof of education in the form of a degree or transcript.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. 


Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Jacksonville