OPS STAFF ASSISTANT - 41901973

Requisition No: 858104 

Agency: Office of the Attorney General

Working Title: OPS STAFF ASSISTANT - 41901973

 Pay Plan: Temp

Position Number: 41901973 

Salary:  $15.00 hourly 

Posting Closing Date: 08/16/2025 

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Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. 

Position Summary: This position functions as the receptionist for the Jacksonville Office of the Attorney General.  It is an entry level support position that requires good communication skills (both verbal and written), strong organizational skills and the ability to multitask effectively.

Pay: $15.00 Hourly.

Qualifications: 

• Three years of secretarial or clerical work experience; or
• A high school diploma or its equivalent and 1 year of secretarial/administrative experience. 
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience; or
• Vocational/technical training in an area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

Preference will be given to applicants with the following:

• Experience working as a receptionist or file clerk
• Experience working in a law firm or business office, in a support role
• Experience working with the public in a customer service type role
• Applicants who have demonstrated good spelling and grammar skills in their application

An administrative skills exercise will be administered as part of the selection process.  In order to advance to the next stage of the selection process a passing score of 50% is required.

The Work You Will Do: 

This position will include the following responsibilities:
Receptionist duties for the Florida Attorney General's office in Jacksonville answering a multi-line phone; receiving calls and directing them accordingly, making a judgment on the priority of calls. Communicate, by telephone or in person, with the public and the staff on behalf of the Office of the Attorney General.

This involves, but is not limited to, greeting visitors to the office; transmitting messages; referring persons to appropriate staff members; independently answering telephone inquiries that do not require legal conclusions or legal advice; when necessary or appropriate, referring consumers and government officials to appropriate state or federal agencies.  

Receive, review, log and distribute mail, making preliminary judgments as to relative importance and urgency of response required. Handle the daily incoming and outgoing mail and UPS/FedEx/Express packages.

Other administrative support tasks that may be assigned from the Consumer Protection Division:

• Assisting with maintaining office supplies and ordering as needed prior to supplies being depleted. Assist with processing invoices for payment; ordering business cards for new staff and upon promotions; ordering supplies for the copier and placing service calls.
• Preparing letters, memos, etc. from oral or written communications, for distribution, both inside and outside the department.
• Monitor the correspondence database, route complaints for review accordingly, and ensure timely responses to the consumers.
• Setting up video conferences and arranging conference call in numbers and cleaning up the conference room after meetings.
• Assisting attorneys and investigators with case time entries.
• Assisting with uploading documents and indexing them in OnBase.
• Assisting with travel and expense approvals, travel arrangements, and expense reimbursements.
• Perform other secretarial duties required, such as copying, preparing materials for mailing, shredding documents, preparing cases for archiving, bates stamping, and assisting attorneys and investigators with administrative tasks when needed.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. 

NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
• The elements of the selection process may include a skill assessment exercise. 
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, Fs.

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.