PASSENGER OPERATIONS SPECIALIST IV - 55010911

Requisition No: 866661 

Agency: Department of Transportation

Working Title: PASSENGER OPERATIONS SPECIALIST IV - 55010911

 Pay Plan: Career Service

Position Number: 55010911 

Salary:  $65,016.48-$84,138.98 

Posting Closing Date: 12/19/2025 

Total Compensation Estimator Tool

State of Florida Department of Transportation

Job Posting Description

229 / Modal Development

Open Competitive

Career Service

Full-Time

Contact Person: Heather Dean-Devarie

Contact Phone Number: (904) 360-5677

Contact Email Address: Heather.Dean-Devarie@dot.state.fl.us

Hiring Salary Range: $2,500.63 - $3,236.11 /Biweekly Range

                                    $65,016.48 - $84,138.98 /Annual Range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Passenger Operations Specialist IV / District Two / Urban Transportation Development / Intermodal Systems Development

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

District Two / Transportation Systems Dev

2198 Edison Ave. Jacksonville, FL 32204

Your Specific Responsibilities:

Serves as the District’s coordinator, liaison, and technical advisor to local, city and county governments, as well as other public agencies for Large Urban, Small Urban and/or Rural public or private transportation programs in District Two. Determines compliance with system safety and security compliance reviews for Large Urban, Small Urban and/or Rural public or private transit operations. In accordance with the Florida Statute Chapter 427, functions as a liaison to the local Transportation Disadvantaged Coordinating Boards and attend our teleconference meetings to maintain standing with these county boards. Provides technical support to public, private, and non-profit agencies serving citizens with specialized needs. Assists prospective applicants in developing grant requests relating to the FTA programs for Sections 5310, 5311 and 5339 including applications in TransCIP. Provides technical assistance in the procurement of capital items by assisting local agencies with specifications or procurement procedures in accordance with state and federal regulations.

Determines safety compliance of transportation service providers by conducting on-site inspection of both vehicles and agency/provider files to determine adherence to Chapter 14-90 regulations, other state regulations, FTA procedures and agency adopted directives. Participates with other Modal Development Team members participating in such reviews.

Provides oversight into safety and security plans prepared by rural/urban transit agencies as well as performing as a liaison to such agencies for the purposes of development of those plans, conducting reviews and comment on such plans, and coordinating approval of those plans with the Florida Department of Transportation Central Office. Participates with other Modal Development Team members in conducting on-site security reviews, investigating incidents, monitoring agency responses to incidents and providing incident reports as may be needed. Coordinates with the Florida Department of Transportation Central Office on annual safety and security certifications for urban/rural transit agencies.

Develops and executes Public Transportation Grant Agreements, contracts, contract extensions, or supplemental agreements relating to projects or programs under this position. Prepares and processes encumbrance requests to establish funding for approved projects. Reviews and approves transit agency invoices on a timely basis to facilitate payment. Adequately maintains all project files to withstand an impromptu Federal or State audit. Initiates requests for project closings.

Conduct Charter Report and Disadvantaged Business Enterprise compliance review and reporting for all transit systems receiving Section 5310, 5311, and 5339 funds in District Two. Prepare a report on each and collect and submit required information to Central Office as needed or directed. Provide technical assistance, maintain all files on Charter Report and Disadvantaged Business Enterprise compliance. Actively monitor the compliance of service providers with current regulations, FTA approved procedures, and agency adopted directives/policies.

Reviews and provides written comments on proposed changes to Florida Department of Transportation policies and procedures which relate to rural/urban public transportation, proposed federal regulations affecting Section 5310, 5311 and 5339 programs, or federal or state legislation affecting substance abuse, safety or security. Reviews, coordinates and provides comments on Unified Planning Work Programs, Transit Development Plans, Transit Improvement Programs and Long Range Transportation Plans when needed or requested.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Transit industry and operations.
• The work program development processes.

Skills in:

• Maintaining organized records and files.
• Invoice review and processing.
• Preparing contract agreements for execution.
• Communicating technical information verbally and in writing.
• Interpreting and logically applying regulations, guidelines, and requirements.

Ability to:

• Read, interpret and comprehend technical material and data.
• Review technical reports and provide critical review and comment.
• Participate in a team environment and function as a liaison to other agencies.
• Use a personal computer (electronic mail, word, excel and other software products).
• Summarize data and prepare reports.
• Perform field work and occasionally travel overnight.
• Manage multiple on-going contracts.
• Conduct negotiations.

Other Job-Related Requirements:

• This position will be required to respond before, during and following emergency situations.

Minimum Qualifications:

Four years of professional or nonprofessional experience in the field of transportation, planning, public administration, engineering, or logistics (including internships or co-ops). A bachelor’s degree from an accredited college or university in engineering or transportation may substitute for up to four years of the required experience.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.