REGION OPERATIONS MANAGER - CP - 60065823

Requisition No: 854598 

Agency: Children and Families

Working Title: REGION OPERATIONS MANAGER - CP - 60065823

 Pay Plan: SES

Position Number: 60065823 

Salary:  $3,173.08 Bi-Weekly or Promotional Increase as per Salary Policy 

Posting Closing Date: 06/12/2025 

Total Compensation Estimator Tool

Description

This position is responsible for the overall administration, management, and leadership of activities and programming related to Child Protective Investigations within the Northeast Region - Circuit 4, which includes Duval, Nassau, and Clay. This is a highly professional, regional position that oversees all CPI operations for Circuit 4 and Clay under the leadership of the Northeast Region Child Protection Director.

Duties and Responsibilities

• This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).
• Formulating administrative policies and procedures within an four county Circuit area to ensure organizational achievement and compliance with departmental and region mandates.
• Establishing and achieving programmatic and managerial goals and objectives for the Circuit.
• Planning for the development and delivery of services to clients within the Circuit in accordance with departmental goals relating to services to clients and promoting family resiliency through service delivery.
• Developing and implementing corrective action plans for all management and programmatic areas that are out of compliance with standards.
• Developing and maintaining effective working relationships with a broad array of positions, organizations, and groups with an interest, relationship, and/or involvement in departmental activities and affairs. This includes working with contracted providers, local judges, school systems staff, law enforcement, Department of Children and Families’ staff, sister agency staff, legislators and local elected officials, and other external stakeholders.
• Measuring program performance against the appropriate standards in concert with the Regional Program offices. Maintaining an ongoing management review process for the Circuit and assessing the performance of all Department of Children and Families’ staff and contract agencies to assure optimal field performance.
• Resolving client complaints directly or in cooperation with Circuit staff and the Client Relations office.
• Effectively implementation of performance and process improvement strategies

Knowledge, Skills, and Abilities

• Judgment and Decision Making: Weighing the relative costs and benefits of a potential action.
• Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
• Speaking: Talking to others to effectively convey information.
• Writing: Communicating effectively with others in writing as indicated by the needs of the audience.
• Coordination: Adjusting actions in relation to others' actions.
• Active Listening: Listening to what other people are saying and asking questions as appropriate.
• Information Gathering: Knowing how to find information and identifying essential information.
• Problem Identification: Identifying the nature of problems.
• Systems Evaluation: Looking at many indicators of system performance, taking into account their accuracy.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Idea Evaluation: Evaluating the likely success of an idea in relation to the demands of the situation.
• Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• Law, Government and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Personnel and Human Resources: Knowledge of policies and practices involved in personnel/human resource functions.
• Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media.
• Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Psychology: Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.