Ryan White Medical Case Manager

Requisition No: 843728 

Agency: Department of Health

Working Title: Ryan White Medical Case Manager

 Pay Plan: Career Service

Position Number: 64068434 

Salary:  $45,000 - $47,000 

Posting Closing Date: 01/09/2025 

Total Compensation Estimator Tool

***Open Competitive Job Opportunity***

Your Specific Responsibilities:

Come Join DOH-Team Duval!  If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

This professional position is responsible for providing medical case management services through education, counseling, patient advocacy, and coordination of services to individuals medically managed through the Department of Health Clinic/Ryan White Program. Under the direction of the Regional Linkage Coordinator, the Medical Case Manager is responsible for linking clients diagnosed with HIV access to health care and long-term case management services.

Link recently diagnosed HIV-infected patients to medical care and case management services. Builds rapport and trust with patients and engages patients. Integrates social and medical services in a holistic approach to patient care. Assists patient in accessing services and coordinates and tracks implementation of services. Provisions of services may require work in the community, home visits, outreach events, and/or satellite offices as determined to meet the need of the program and the client. Ensure completion of the required intake procedures per the Florida Department of Health’s HIV/AIDS case management standards and guidelines. Communicate with clients face-to-face, over the phone, and electronically. Assist clients on assigned caseload with navigating the Ryan White system and serving as their main point of contact adhering to Ryan White Case Management Standards in all job duties. Develop and maintain an understanding of available community-based resources. Ensure the linkage of clients with needed programs such as Supplemental Security Income, Food Stamps, Medicaid, Medicare, and Community Long Term Care (CLTC).

Document case management notes, services, lab results, medication and other required documentation on paper source and/ or electronic database. Participate in required program trainings and staff meetings. Provide coverage for other medical case managers as needed. Develops individualized service plans for assigned patients based on psychosocial assessment of patient needs. Provides ongoing follow-up and support to assist patient retention in programs related to medical care, including, but not limited to, contacting patients in reference to missed/ upcoming appointments. Maintains required paperwork for federal, state and private assistance programs within the framework of state and federal program guidelines and requirements. Maintains an accurate database of services, contact information, and other required patient documentation in Provide Enterprise software system. Submit monthly reports as assigned.

Attend monthly RW Medical Case Management Co-Op meetings. Conduct comprehensive client needs assessments and develop corresponding care plans. Coordinate services with community programs, vendors, and health care providers for client services. Follow up on client appointments, referrals, and authorized services. Maintain organized client files with required documentation.

Perform all other duties as assigned pertaining to job.

Required Knowledge, Skills, and Abilities:

• Knowledge of HIV, HIV prevention, linkage and adherence
• Knowledge of community resources for people living with HIV, including the Ryan White Program and HOPWA
• Knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Knowledge of HIPAA and security compliance
• Excellent verbal and written communication skills
• Excellent time management, organizational, and coordination skills
• Excellent problem solving and critical thinking skills
• Resourceful and willing to take initiative to seek information as needed
• Motivated and self-directed
• Able to adapt to a changing environment
• Able to handle sensitive and confidential information in a professional manner
• Able to establish and maintain positive relationships with employees, clients, and community partners
• Able to work respectfully with culturally diverse populations
• Able to effectively prioritize assignments and meet deadlines

Qualifications

Minimum:

• Experience working in a Federally Qualified Health Center.
• Experience verifying medical insurance electronically.

Preferred:

• Experience with Electronic Medical Records

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Central Health Plaza

515 W. 6th Street

Jacksonville, FL 32206

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.