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SENIOR CLERK - 64000453

Date: Nov 19, 2020

Location: JACKSONVILLE, FL, US, 32207

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 269362 

Agency: Department of Health

Working Title: SENIOR CLERK - 64000453

Position Number: 64000453 

Salary:  $960.00 bi-weekly 

Posting Closing Date: 11/26/2020 

REQUIREMENTS

 

One year of front office experience (High School Diploma or equivalent is accepted).  Six months or more experience working directly with clientele.  One year of medical office or medical terminology experience.  One year or more Microsoft Office and/or electronic health record experience.

 

POSITION DESCRIPTION

 

This position consist of customer service and day to day front desk experience. Office related duties and, scheduling appointments. Knowledge of computer software including applications and the ability to speak clearly so others can understand you.

 

 

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<span style="font-family:"Arial",sans-serif">Under the direct supervision of the Health Center Manager, this is a highly visible and skilled position involving exercise of independent judgment and Initiative in the DOH Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center.  <span style="font-family:"Arial",sans-serif">Performs front desk operations according to established policies and procedures (DOH-Duval Health Center Business Operations Manual, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)

 

<span style="font-family:"Arial",sans-serif">Public Health Competency Domain 1: Analytical/Assessment skills 

<span style="font-family:"Arial",sans-serif">Public Health Competency Domain 2: Policy development/Program planning skills

<span style="font-family:"Arial",sans-serif">Public Health Competency Domain 3: Communication skills

<span style="font-family:"Arial",sans-serif">Public Health Competency Domain 4: Cultural Competency skills

  • <span style="font-family:"Arial",sans-serif">Register, verify and update client demographic information in HMS/FLSHOTS.
  • <span style="font-family:"Arial",sans-serif">Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow up needed, etc. upon appointment completion).
  • <span style="font-family:"Arial",sans-serif">Accurately prepares client medical records prior to scheduled appointment time.
  • <span style="font-family:"Arial",sans-serif">Establishes, updates, and verifies patient demographic and insurance information.
  • <span style="font-family:"Arial",sans-serif">Collects, analyzes and records interview data about clients.
  • <span style="font-family:"Arial",sans-serif">Compiles various clerical reports.
  • <span style="font-family:"Arial",sans-serif">Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
  • <span style="font-family:"Arial",sans-serif">Schedules client appointments.
  • <span style="font-family:"Arial",sans-serif">Serves as a witness to signature of client consent forms and other documents.
  • <span style="font-family:"Arial",sans-serif">Answers, documents and/or transfers telephone calls in a prompt, courteous and professional manner.
  • <span style="font-family:"Arial",sans-serif">Directs and responds to general public inquires both in the Center and on the telephone.
  • Retrieves, prepares and maintains medical records.
  • Photocopies records and reports as necessary for referrals to outside providers.
  • Monitors, accepts and reviews all incoming mail and faxes and disseminates to all appropriate parties.
  • Assists with inventory and ordering office clerical supplies as needed.
  • Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)
  • <span style="font-family:"Arial",sans-serif">Completes Employee Activity Records in a timely manner.

Public Health Competency Domain 7: Financial planning/Management skills

  • Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.
  • Accounts for and documents fees collected according to established policy.
  • Adheres to End of Day (FDO) policy and procedures which includes, but is not limited to, cash drawer maintenance, billing reconciliation and entering chargeable items.
  • Receives and audits Superbills for completeness and accuracy.
  • Reconciles Superbills for errors, obtains corrections and prepares for billing.

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  • Attends in-service education, staff meetings and health promotion activities as directed or indicated.
  • Performs other related duties as assigned.
  • <span style="font-family:"Arial",sans-serif">Serves as Information and Key Custodian.

KNOWLEGE, SKILLS & ABILITIES

<span style="font-family:"Arial",sans-serif">Knowledge:

  • Knowledge of administrative and clerical procedures and system such as-·word processing managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - using mathematics to solve problems.
  • Computer -knowledge of computer software including applications.
  • <span style="font-family:"Arial",sans-serif">English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

  • Active listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading comprehension -Understanding written sentences and paragraphs in work related documents.
  • Speaking -talking to others to convey information effectively.
  • Social perceptiveness -Being aware of others' reactions and understanding why they react as they do.
  • Time management -Managing one's own time and the time of others.
  • .Writing -Communicating effectively in writing as appropriate for the needs of the audience.
  • Service orientation -Actively looking for ways to help people.
  • <span style="font-family:"Arial",sans-serif">Critical thinking -Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

<span style="font-family:"Arial",sans-serif">Abilities<span style="font-family:"Arial",sans-serif">:

  • Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral expression -The ability to communicate information and ideas in speaking so others will understand.
  • Speech clarity -The ability to speak clearly so others can understand you.
  • Written comprehension -The ability to read and understand information and ideas presented in writing.
  • Speech recognition -The ability to identify and understand the speech of another person.
  • Written expression -The ability to communicate information and ideas in writing so others will understand.
  • Category flexibility -The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Deductive reasoning -The ability to apply general rules to specific problems to produce answers that make sense.
  • <span style="font-family:"Arial",sans-serif">Information ordering -The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

**NOTE:  Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

 

This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

 

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check

 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. 

 

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 

BENEFITS:

Department of Health Career Service employees enjoy the following benefits:

•        State of Florida Retirement package - 3% employee contribution required

•        9 Annual paid holidays

•        Ability to earn 104 hours of paid Annual Leave (annually)

•        Ability to earn 104 Hours of paid Sick Leave (annually)

•        Health insurance for individual or family coverage

•        Life insurance

•        Additional supplemental insurances available such as dental, disability, etc.

•        Tax Deferred Medical and Child Care Reimbursement Accounts available

•        Tuition waiver available

 

Your take home pay can be significantly influenced by your insurance premiums.  Compare your current premium with the State of Florida employee premiums!

 

Monthly employee premium for the standard PPO/HMO:

Single coverage is $50

Family coverage is $180

 

Monthly employee premium for the High Deductible Health Plan PPO/HMO:

Single coverage is $15

Family coverage is $64.30.

 

 

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Jacksonville