SENIOR CLERK - 64084489

Requisition No: 855633 

Agency: Department of Health

Working Title: SENIOR CLERK - 64084489

 Pay Plan: Career Service

Position Number: 64084489 

Salary:  $33,760.00 - $34,320.00 

Posting Closing Date: 07/02/2025 

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Come Join DOH-Team Duval!  If you are looking to establish an exciting and successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida. 

Your Specific Responsibilities:

This is entry to intermediate level work. At this level, employee may perform a full range of assignments under direct supervision or perform a narrow range of assignments independently under general supervision. The incumbent performs duties that are well defined with established practices and clearcut policies. The work requires applying a general knowledge of business practices to a variety of practical situations. The employee must use skill in applying instructions to accomplish different job functions or in operating machines for a variety of different purposes. Errors may cause inaccuracies in reports, records or technical data and may cause work delays to some aspect of the operation; however, errors are usually detected before the result becomes serious.

Duties include: Perform accurately complex patient registration; Verify validity of documentation of clients’ eligibility for Family Planning Tubal Ligation and Vasectomy (TVL) Program. Performs client registration accurately in HMS (i.e. verify demographic and insurance information). Schedules/reschedules appointments with/for Family Planning TLV Registered Nurse after ensuring that financial eligibility guidelines have been met (this includes scheduling or rescheduling the clients’ appointments in the absence of the Registered Nurse as needed and clients’ for DOH clinic/s). Maintain clients’ logs. Prepare paperwork for new and return clients before their scheduled appointment. As clients register for service, initiate the appropriate encounter form/registration form and update demographics. Copy eligibility papers and other appropriate papers received. Route paperwork to proper departments through UF Health and other assigned clinic sites. Scan medical records into HMS ad required.

This position is responsible for scheduling newborn appointments within 72 hours of hospital discharge & post-partum visits within 6-8 weeks at Florida DOH-Duval clinics. The employee is responsible for visiting clients at mother-baby unit at UF Health Hospital as identified by clinic staff and UF Health staff, following the DOH-Duval process for eligibility and adhering to the scheduling template. In addition to scheduling appointments the employee with provide the clients with newborn appointment cards and information pertaining to additional services that DOH[1]Duval provides. Consult wit Program Administrator or Human Service Counselor if necessary. 

Provide basic information/education materials to individuals and/or families about family planning sterilization and family planning services. Refers clients’ from UF Health to the DOH-Duval Health Centers for Family Planning services and financial eligibility determination as needed.

Conduct client satisfaction surveys post-sterilization to assess program effectiveness for UF Health Family Planning Services/general Family Planning services. 

Assist with entering data for other Family Planning Program projects/MCH grants, purchasing, as needed or requested, by the Program Administrator or Registered Nurse.

Attends in-service education, staff meetings and health promotion activities as directed. 

Maintains cooperation between public and professional agencies. Serves as information and key Custodian. 

Perform limited and necessary travel in relation to duties and for professional development. 

Performs all other duties as assigned. 

Required Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems
• Knowledge of computer software including applications
• Knowing how to find information and identifying essential information
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others. 

Qualifications:

Minimum - 

• Must be willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Must have at least one year of experience working in a doctor's office/clinic working in a front desk clerical position. 
• Must have at least one year of experience verifying and authorizing medical insurance. 
• Must have a valid/Unrestricted Driver's License – State of Florida license preferred.

Preferred - 

• State of Florida driver's license
• Knowledge of Family Planning program
• Bilingual

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Locations May Vary

Jacksonville, Florida 32209

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year; 
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.