SYSTEMS PROGRAMMER II - 76003460

FLORIDA HIGHWAY PATROL 
EXECUTIVE OFFICER
BUREAU OF FHP TECH & FLEET
LEITS SUPPORT

*Career Service (CS) Opportunity*

*Internal Opportunity - FLHSMV Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Lee Caswell, (850) 617-2389

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities

Technology/Communications Section and is responsible for providing systems administration and second tier support as part of the LEITS Operations team. The LEITS Operations team installs, implements, maintains, and supports distributed computer systems, including hardware, software, and communications components. The team also supports the department’s desktops, laptops, and related peripherals at field locations.

Knowledge, Skills, and Abilities

• Knowledge of distributed processing operations, procedures, and equipment.
• Knowledge of the Service Now Portal.
• Knowledge of information security best practices.
• Knowledge of IT Infrastructure Library (ITIL} concepts.
• Experience in configuration and use of Microsoft System Center Configuration Manager.
• Experience in configuration and use of Carbon Black.
• Experience in configuration and use of mobile device management solutions.
• Skill in In deploying and administering Windows based systems.
• Skill with enterprise deployment solutions· for desktop operating systems.
• Skill in remotely troubleshooting and resolving technical incidents.
• Knowledge of and skills in troubleshooting and administering of Windows scripting techniques.
• Skill in the removal of malware and recovery of system data.
• Ability to develop training programs related to distributed systems components.
• Ability to handle multiple priorities, and assignments.
• Ability to plan, organize, and coordinate work assignments.
• Ability to focus on getting things done.
• Process development, implementation and improvement skills.
• Teamwork and interpersonal skills.
• Demonstrated ability to apply technology solutions to business processes.
• Effective written and verbal communications skills including the ability to communicate technical data processing information between peers and staff.
• Ability to processing information logically, analyze technical problems and solve abstract problems.
• Ability to train other staff members.

Preferred Qualifications
Preference will be given to candidates with the following:

• Administering and troubleshooting centrally managed enterprise desktop deployment solutions.
• Installing and administering Windows desktop and server operation systems.
• Working in a mobile environment.
• Troubleshooting and resolving technical incidents remotely.

Job Related Requirements

• A Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment.  There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• Travel with overnight stays on short notice is required. Selected applicants must be able to drive a full size van or car.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.