TELECOMMUNICATIONS SPECIALIST III - 64026135

Requisition No: 874997 

Agency: Department of Health

Working Title: TELECOMMUNICATIONS SPECIALIST III - 64026135

 Pay Plan: Career Service

Position Number: 64026135 

Salary:  36,317.82 - 45,000.00 

Posting Closing Date: 05/08/2026 

Total Compensation Estimator Tool

Job posting category (Internal)

Telecommunications Specialist III, Position Number 64026135.  Jacksonville, Duval County

Your Specific Responsibilities:

The Bureau of Vital Statistics provides for the statewide registration of all Florida vital record events, which includes all Florida births, deaths, fetal deaths, marriages, and divorces.  The bureau issues more than 2.8 million certified copies annually.  A centralized database allows all 67 counties to issue birth certifications, 1850 to present: death and fetal certifications, 2009 to present. Marriages, and divorces, 1927 to present, are available for certification from the state office.  The bureau maintains more than 22 ½ million vital records.  The bureau produces routine and special analysis and reports of vital statistics data; provides policy, procedure and monitoring of 67 county local registrars of vital statistics; 118 birthing hospitals; funeral directors, medical examiners and certifying practitioners; and numerous tax collector offices, in accordance with Chapter 382 Florida Statutes and Chapter 64V, Florida Administrative Code.

Position Description

This position is in the Records Registration and Quality Assurance Section of the Bureau of Vital Statistics and acts as Helpdesk and Records Registration team lead.  The helpdesk and records registration unit provides statewide technical assistance and system support for the electronic and manual vitals records registration, whose users include medical examiners and staff, funeral directors and staff, physicians and staff, hospital birth registrars, the 67 County Health Department staff, and the 67 Clerk of Courts staff, all who are involved in filing Florida vital records.  

1. Assist in organizing and establishing telecommunication procedures within the helpdesk unit, using electronic equipment to troubleshoot and diagnose the more complex issues detected via users.  Oversee, coordinate and monitor the operation of the Records Registration unit with the manual entry of Birth, Death, Dissolution of Marriage, Fetal Death and Marriage records.

2. Maintain current knowledge of system requirements, modifications, and improvements and make recommendations for necessary changes or updates. Writes user acceptance test scripts for system updates and trains on use of script to test system and subsequent results. Coordinate and monitor monthly the electronic processing and import of Dissolution of Marriage and Marriage records, ensuring data clean-up is performed, and identify areas of improvement where needed.

3. Train new staff, as well as assist current staff in the use of equipment and operating procedures involved in the technical support of the electronic registration system, both manual and electronic, continuing to offer technical assistance beyond their scope.   

4. Develop, monitor and ensure to conduct daily, weekly and monthly audit controls of the various functions within the two units.  Daily: Helpdesk Tickets, Amendments, AFS's, Record Keying; Weekly: Scanning, Enumeration of Birth; Monthly: Transmittal Receipt Compliance Logs, Blue & Gold Report, Pending Medical Records and CDR Late Records Reports

5. Monitors the processing and tracking of system user access forms.  Communicate with the telecommunications staff any unsolved issues.  Monitor the maintenance and update of the Records Resource Management Database - distribution list for Clerk of Courts.

6. Perform other duties as required.

Required Knowledge, Skills, and Abilities:

         1.  Knowledge of computer equipment.                           

         2.  Ability to diagnose and resolve telecommunication problems.

         3.  Knowledge of records management system standards and procedures.

         4.  Knowledge of Florida Statutes and Florida Administrative Code.

         5.  Knowledge of the Department of Vital Records Registration and code manuals.

         6.  Ability to coordinate activities of technical staff engaged in records management system.

         7.  Ability to provide training and assessment, communicate effectively, and to identify and solve problems.

Minimum Qualifications:

Excellent customer service skills and knowledge of Office 365 products such as Word, Excel and Outlook. Ability to troubleshoot system issues and resolve.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1217 N Pearl Street, Jacksonville, FL 32202

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.