Volunteer/Internship Program and Training Specialist

Requisition No: 860773 

Agency: Department of Health

Working Title: Volunteer/Internship Program and Training Specialist

 Pay Plan: Career Service

Position Number: 64062531 

Salary:  $48,000 - $52,000 

Posting Closing Date: 09/17/2025 

Total Compensation Estimator Tool

 Open Competitive Job Opportunity 

Your Specific Responsibilities:

Come Join DOH-Team Duval!  If you are looking to establish an exciting and successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida. 

This position is responsible for completing assigned duties in the Employee Resources - Personnel Liaison office in accordance with established statutory & regulatory authority for the Florida Department of Health in Duval County. The main responsibilities include the coordination and management of onboarding new employees, workforce development training, and Volunteer/Intern Services coordination and management. Work is performed under the supervision of the Operations & Management Consultant Manager-SES. This is a professional and independent position performing a variety of complex assignments.  The established working hours for this position is Monday through Friday from 8:00 a.m. to 5:00 p.m. with an hour for lunch. 

New Employee On-Boarding:

Public Health Competency Domain 4:  Cultural Competency Skills:

• Manage and distribute the annual New Employee Orientation (NEO) training calendar.
• Coordinate and facilitate bi-weekly NEO sessions for new hires, and as needed for volunteers/interns.
• Revise and maintain PowerPoint slides and training materials for NEO on an as-needed basis.

Ensure coverage of key topics:  leave and attendance; cultural diversity; sexual harassment policy, benefits overview; timesheet completion; W-4 processing; direct deposit; email signature block set up; and basic People First navigation.

Ensure new employees complete all required forms at orientation through the HR ticket system electronically.

• Provide training and technical assistance that’s sensitive to varied backgrounds, respects varied perspectives and demonstrates fairness with all interactions.
• Distribute NEO information packets to every new hire.
• Collaborate with other departments to schedule and align onboarding presentations.
• Supervisor OPS staff and/or interns in supporting training logistics and related tasks.

TRAIN LMS Systems Manager:

• Serves as manager of the TRAIN system for DOH-Duval.
• Assists employees with technical support, as needed.
• Registers all new hires, volunteers, and interns into the TRAIN Florida system and ensures that all required trainings are completed and verified in accordance with policy.
• Monitors and confirms completion of annual mandatory training classes per policy guidelines.
• Generates and distributes through email weekly mandatory training compliance reports from (August through January) to all managers and supervisors.
• Produce additional TRAIN system reports upon request.

Volunteer Services and Internships:

• Coordinates NEO for volunteers, interns, fellows, and contracts including coordinating background screenings, issuing badges, maintaining volunteer time logs, volunteer reports, mandatory documentation, and HR Non-FTE ticket processing.
• Maintains ongoing student/intern excel spreadsheets ensuring all steps of the process are being completed.
• Coordinates with departments for placement and scheduling of interns and volunteers.
• Ensures that all volunteers/interns are registered and complete all TRAIN Florida requirements.
• Recruits, enlists, provides, arranges, and coordinates the volunteer services of individuals, groups, and/or organizations used to help with activities in a large public health department.
• Refers prospective volunteers to appropriate or requested programs and/or departments.
• Assist with budget development and tracking for volunteer/internship services.
• Monitor and assist in the training of OPS and/or intern staff in support of volunteer/intern services and NEO.
• Continuously works to develop and expand volunteer/intern opportunities.

Workforce Development Training Classes:

Public Health Competency 2:  Policy development/Program Planning Skills:

• Facilitate agency training and professional development sessions on an as-needed basis.
• Provide coaching, training, and technical assistance to supervisors, managers, and teams to boost their effectiveness and efficiency in meeting agency priorities.

Recruitment:

• Processes recruitment tickets efficiently and accurately, with a focus on steps 38 through 40 to ensure timely progression through the hiring workflow.
• Collaborates with supervisors and managers to review, create, modify, and submit requisitions in the People First system.
• Reviews and edits offer letters to ensure accuracy and completeness before obtaining managerial signatures and sending to a candidate for hire. 
• Serves as cross-trained backup for the full recruitment process, maintaining working knowledge of all steps of the recruitment process to ensure continuity of operations during staff absences or peak periods.

Attendance and Leave:

• Submits forms, medical documentation, and paper timesheets for employees using sick leave transfer to HR Office within one workday of receipt.
• Assists supervisors and managers with questions about coding timesheets properly.
• Assists supervisors and managers with approving timesheets upon their absence, if needed.

Insurance and Benefits:

• Ensures employees are provided with relevant information regarding insurance and benefits upon hire and throughout DOH-Duval years of service.
• Provides required forms and documentation to HR office in a timely and in an accurate manner.
• Answers basic questions regarding insurance and benefits.

Public Health Competency Domain 3:  Communication Skills:

• Confidently, clearly, tactfully, and concisely presents messages in writing, orally, in person, and/or through electronic means.
• Adapts communication style and message to audience.
• Anticipates reactions and prepares responses to address audience concerns.
• Checks for understanding and does not allow misunderstandings to linger.
• Ensures and coordinates a variety of communication channels to disseminate relevant information.

Public Health Competency Domain 6:  Public Health Sciences Skills:

• Develops relationships to inform training design, implementation, and evaluation.
• Maintains a knowledge base of evidence-based practices on a variety of Public Health issues to help inform management and team building practices.

Public Health Competency Domain 8:  Leadership and Systems Thinking Skills:

• Stays abreast of leadership, management, supervision, and team building best practices.
• Seeks and completes opportunities for professional growth, development, and leadership skills.  Maintains integrity and ethics in training design, facilitation, and relationships with internal and external partnerships.
• Accepts, acknowledges, documents, and tracks-in-kind and monetary donations.

General Duties:

• Ensures that all documents that employees submit for the personnel file is submitted in an HR ticket immediately.
• Participates in the DOH-Duval Disaster Plan, as required.
• Provides general Employee Resources assistance and refers employees to the appropriate HR representative when necessary.
• Distributes employee paper checks and completes the bi-weekly log form in the absence of OPS staff.
• Communicates important updates and information to managers and employees at the request of leadership.
• Attends Personnel Liaison trainings, staff meetings, and other required meetings to stay informed and compliant with HR procedures.

Performs other duties as required.

Required Knowledge, Skills, and Abilities: 

• Knowledge of Microsoft application software programs, specifically Word, Excel, and PowerPoint.
• Ability to clearly communicate interpretations of laws, rules, policies, and procedures.
• Knowledge of State of Florida Personnel Rules and applicable Florida Statues
• Knowledge of basic administrative and clerical procedures and processes.
• Knowledge of Health Insurance Portability and Accountability Act.
• Knowledgeable and skilled at using TRAIN Florida
• Ability to gage workforce and develop workforce development opportunities.
• Skilled at prioritizing and organizing a heavy workload.
• Comfortable presenting in front of a large group.
• Skilled at developing positive rapport and ability to communicate orally and in writing clearly and concisely.
• Detail-oriented in all workplace tasks.
• Ability to learn quickly and retain information.
• Must be able to be a team player and maintain a professional work ethic.
• Excellent customer service to both internal and external customers.
• Confidently, clearly, tactfully, and concisely presents messages in writing, orally, in person, and/or through electronic means.
• Adapts communication style and message to audience.
• Anticipates reactions and prepares responses to address audience concerns.
• Checks for understanding and does not allow misunderstandings to linger.

Qualifications:

Minimum:

• Must have 2 years’ experience working in a human resources office or similar type of position.
• Must have 1 years’ experience coordinating and conducting new employee on-boarding.
• Must have 1 years’ experience coordinating and delivering workforce development training programs to enhance employee skills and performance.
• Must be proficient and can work independently using Microsoft software applications, such as Word, Excel, PowerPoint, and Outlook.
• Must have a valid driver’s license.

Preferred:

• Experience coordinating and managing volunteers and intern services.
• 1 year of State of Florida work experience
• Experience working with any of the following computer applications, including TRAIN Florida, HR Cherwell Ticketing System, People First, E-Verify, FIRs, and MFMP-AOD
• Bachelor’s degree or advanced degree in a related field of study.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement. 

Where You Will Work:

Florida Department of Health in Duval County

921 N. Davis Street

Building B, Suite 360

Jacksonville, Florida 32209

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.