OPS TOLL COLLECTOR - 37979269

Requisition No: 841303 

Agency: Environmental Protection

Working Title: OPS TOLL COLLECTOR - 37979269

 Pay Plan: Temp

Position Number: 37979269 

Salary:  $17.00 

Posting Closing Date: 11/27/2024 

Total Compensation Estimator Tool

OPS TOLL COLLECTOR

State of Florida

Department of Environmental Protection

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. 

The Work You Will Do:

OPS TOLL COLLECTOR 37979269 (non-resident)

John Pennekamp Coral Reef State Park is looking for a self-motivated park service professional to fill an OPS Toll Collector position, responsible for greeting customers at the park entrance station and visitor center and providing information pertaining to the park and surrounding areas.  The applicant must be able to work rotating shifts including evenings, weekends and holidays.    

SUPERVISOR
Bryan Abbott, Assistant Park Manager, 305-676-3777

The Difference You Will Make:

Florida state parks are managed and preserved for enjoyment by all through providing appropriate resource-based recreational opportunities, interpretation and education that help visitors connect to the Real Florida. 

How You Will Grow:

DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

John Pennekamp Coral Reef State Park

Mile Marker 102.5 Overseas Highway

Key Largo, Florida 33037

Key Largo’s John Pennekamp Coral Reef State Park is one of a kind, offering an amazing glimpse into the underwater world.

Renowned for being the country’s first undersea park, John Pennekamp Coral Reef State Park encompasses an impressive 70 nautical square miles. While many visitors view the park’s colorful coral reefs and teeming marine life on a glass-bottom boat tour, one can get an even closer look by scuba diving or snorkeling.

Canoeing and kayaking through the park's waters are popular activities; fishing is permitted in designated areas.

Visitors can also enjoy walking on short trails through tropical hammocks, picnicking or swimming at the beach. The visitor center features several large saltwater aquariums filled with sea creatures, and nature videos are shown in its theater. Full-facility and youth/group campsites are available.

Dive in to explore Florida’s Coral Reef at the park.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s benefits package for eligible OPS employees includes:

• Participation in state group insurance (must meet eligibility requirements*).  For more details consult with People First at 877-562-7287 or go to:  https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees
• Participation in the Florida Deferred Compensation Plan (457b).  For additional details and online enrollment visit MyFloridaDeferredComp.com
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click  Corebridge Financial);
• Flexible Spending Accounts;

For a more benefits information, visit www.mybenefits.myflorida.com.

*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

Pay:

$17.00 - $20.00 hourly based on experience

Your Specific Responsibilities:

This position’s primary function is to provide excellent customer service as the first point of contact in the Florida State Parks.  

Responsible for greeting customers at the park entrance station and visitor center, providing information pertaining to the park and surrounding areas.  Inform visitors of the park features as well as any current and upcoming park activities and events.  Interpret rules, answer questions and provide interpretive/educational information to visitors.  Collect fees for park entrance and annual permits.  Monitor and answer park radios.

Coordinate, develop and assist in the operation of revenue generating activities.  Operate point of sale system, accurately collect, record, and reconcile revenue collected using individual worksheet.  Completes visitor attendance and inventories ticket supply.  Responsible for completion of incident reports and implementing emergency program procedures.  Answers telephone and distributes phone messages.

Performs maintenance of the exterior and interior of the entrance station including washing windows, dusting furniture, cleaning floors, servicing restrooms and sweeping area.

Performs related work as required.

Required Knowledge, Skills, and Abilities:

KNOWLEDGE OF:

• basic arithmetic and good public relations

ABILITY TO:

• handle money and make change
• prepare and maintain accurate reports
• communicate effectively verbally and in writing
• identify and investigate problems
• maintain facilities and equipment
• follow verbal and written instructions
• perform light physical labor
• establish and maintain effective working relationships with others
• deal with visitors in a tactful, efficient and courteous manner
• understand and apply rules, directives, policies and procedures
• operate office equipment, cash register, credit card machine and park radios
• stand for long periods of time while collecting fees
• work rotating shifts including nights, holidays and weekends
• maintain a valid driver license

Other Job Related Requirements for This Position:

• Valid driver license

POSITION OF SPECIAL TRUST REQUIREMENT:

This position is designated as a Position of Special Trust in accordance with DEP-422 (Positions of Special Trust or Responsibility). Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_ER@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.