HUMAN SERVICES PROGRAM CONSULTANT III - 64068259

Requisition No: 831782 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM CONSULTANT III - 64068259

 Pay Plan: Career Service

Position Number: 64068259 

Salary:  $48,000-$52,000 

Posting Closing Date: 07/02/2024 

Total Compensation Estimator Tool

Job Posting: Open competitive.

**This position is currently in the process of being reclassified to reflect the following responsibilities. **

Thank you for your interest in career opportunities with the Florida Department of Health in Monroe County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contracted directly if selected for an interview.

This employee is part of a global public health organization and is expected to support the Florida Department of Health in Monroe County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the healthiest state in the nation. Furthermore, the incumbent is expected to incorporate the agency valies of innovation, collaboration, accountabilyt, responsiveness and excellence in all aspects of their work.     

Your Specific Responsibilities:

The incumbent will empower persons living with HIV and their families by providing compassionate care, support, and assistance in making informed decisions about their health and well-being.   Develop client-centered goals based on individual strengths, identified needs, and resources with the overall objective of developing skills needed to reinforce treatment adherence and positive health outcomes. Serve individuals with multiple complex psychosocial and health related needs.  Coordinate care and link clients to support systems that include, but are not limited to, medical, mental health, substance abuse, intimate partner violence, dental, transportation, housing, and financial services.   Support individuals in identifying their strengths and potential barriers to accessing medical care and support services.

Case Management

• Work with Clinic staff and front desk administration to conduct brief intake and enrollment screening to determine suitability and readiness for services.
• Financial screening for RW Part C eligibility using CAREWARE data. (Process needs to be created)
• Maintain share of cost payment files. (Process needs to be created)
• Provide timely coordination and linkage of the client to appropriate support services and activities required to assist the client in achieving the goals and objectives in their care plan.
• Engage individuals in education related to HIV, health, treatment adherence, support services, and navigating the medical care system.
• Monitor medical appointments and medication adherence based on doctor recommendations assuring medical appointments scheduled no less than every six months.
• Track viral suppression rates, CD4 counts, new and returning clients.
• Facilitate monthly Provider Meetings between clinic staff and RW Part B Lead Agency.
• Serves as a liaison between RW part B lead agency (AH) and the clinic.  Requests come from Director of Client Services, Intensive Case Managers (ICM) and MCM’s. 
• Download notice of eligibility and insurance to HMS from CAREWARE.
• Making appointments for clients when appropriate.
• Client advocacy throughout the continuum of care.
• Ensure right to privacy and confidentiality throughout the continuum of care.
• Prepare for discharge/termination of services.
• Document case closure through a written closing summary.

ADAP Program Backup for Ryan White Part B clients in Monroe County

• Screening, updating, enrolling clients in ADAP program.
• Assist with annual Marketplace enrollment.
• Prescreen for Medicaid/Health insurance.
• Assist ADAP clients with ordering medication through approved specialty pharmacies.
• Data entry/upload information in the ADAP Provide System.
• Foster communication among internal and external program elements to coordinate entry to care, linkage, ADAP coordination, medical case management, STI’s, other local AIDS organizations (RW Part B lead agency).

HIV Program Administration

• Assist Program Manager with department processing of purchasing, invoices payment and travel.

Other duties as assigned:

• Assists as needed in all Florida Department of Health - Monroe County clinical settings based on agency need

• Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. 
• Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Required Knowledge, Skills, and Abilities:

• Knowledge of and experience with HIV/AIDS, STD’s and/or Hepatitis and current related issues
• Knowledge of and experience with Counseling, Testing and Linkage Services
• Excellent verbal and written communication skills
• Skills in establishing and maintaining effective working relationships with organizations, groups, and individuals.
• Ability to organize and prioritize.
• Ability to develop program manuals, policies, procedures, standards and rules.
• Skills in utilizing standard quality improvement tools and techniques.
• Skilled at being able to prioritize and organize a heavy workload.
• Knowledge of computer software and applications
• Ability to analyze the effectiveness of service programs and identify resources or adjustments needed to meet needs.
• Ability to conduct research studies.

• Ability to plan, organize and coordinate work assignments.
• Knowledge and utilization of medical equipment
• Knowledge of medical terminology
• Ability to maintain accurate and appropriate medical documentation in electronic medical record.
• Ability to work with persons of a different race, language, culture, or socioeconomic status.

• Ability to accurately enter information into multiply data syst.

Qualifications:

• Incumbent must have a valid Florida Driver's License in good standing.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Key West, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.