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OPS SENIOR CLERK - 64944190

Date:  Nov 21, 2022
Location: 

KEY WEST, FL, US, 33040


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 744903 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64944190

Position Number: 64944190 

Salary:  $18- $21 hr 

Posting Closing Date: 12/09/2022 

Thank you for your interest in career opportunities with the Florida Department of Health in Monroe County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

 

This is a specialized clerical position responsible for the receptionist/clerical duties with the Refugee Health program at the Florida Department of Health in Monroe County.  The overall goal of Florida’s Refugee Health Program is to help refugees become economically self-sufficient and socially integrated. This position, which is described in detail below, involves a wide variety of tasks and responsibilities with the overall purpose of helping vulnerable clients successfully resettle in Florida. The Department is looking for a flexible person open to tackling ever-changing challenges and learning a multitude of new skills.

This position is under the direct supervision of the Operations & Management Consultant II-SES. This position will serve the Refugee Health services team which entails providing technical assistance and consultation across departments of the agency and to providers. This position must be bilingual in Haitian Creole and English. The incumbent must demonstrate critical thinking in areas such as planning, preparations, performance, community engagement, managing change, problem analysis or decision making, technical skills, and conceptual skills. Required to have communication, interpersonal skills and attention to detail.  The incumbent must maintain knowledge of operations and policies in the Refugee Health Program. Must work collaboratively with other program areas and Departmental staff; will be responsible for independent work products to support administrative, program and operational aspects of the Refugee Health Program.  The primary working hours are 8:00 a.m. to 5:00 p.m. for a total of 40 hours per week.  Although not often, the position may require minimal travel based on agency need. This position is not eligible for telework, all work must be conducted from assigned clinic. 

 

Your Specific Responsibilities:

  • Manages flow in Refugee Health program by answering client questions and directing them to the appropriate department
  • Determines eligibility for the Refugee Health program
  • Maintains and updates resources available in the community to address customer inquiries
  • Data entry into FL Shots and HMS to register clients and schedule for Refugee Health appointments
  • Calls clients to remind them of their appointments or change appointments
  • Works with and provides training to staff covering the registration area
  • Maintaining and updating the Refugee Services documents
  • Performs other duties as assigned based on agency need

 

Required Knowledge, Skills, and Abilities:

  • Knowledge of office principles, practices & procedures
  • Knowledge of correct spelling, punctuation & grammar usage
  • Knowledge of the techniques for effectively dealing with people
  • Knowledge of the techniques used for answering telephone calls in a courteous and efficient manner
  • Knowledge & ability to utilize problem-solving techniques
  • Skill in operating a personal computer and using Microsoft Office Suite including Word, Excel, and Outlook
  • Ability and skill in using digital scanner and associated computer software
  • Ability to operate general office equipment including printer, copier, etc.
  • Ability to follow office procedures & practices and read procedures
  • Ability to communicate effective working relationship with others
  • Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
  • Ability to prioritize individual workload
  • Ability to frequently use telephone, computer, copier, and small hand tools, i.e., stapler, scissors, etc.
  • Ability to work with occasional loud noises or disruptions
  • Ability to follow instructions
  • Ability to review data for accuracy & completeness
  • Ability to work independently or with minimal supervision
  • Ability to balance multiple priorities and quickly adjust to changing priorities

 

Qualifications:

Required: 

A valid Florida Driver’s License

Bilingual in English and Haitian Creole

 

Preferred: 

High School Diploma or equivalent

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

Where You Will Work:

Monroe County / 1100 Simonton Street Key West, FL 33040

 

The Benefits of Working for the State of Florida:

Working for the State of Florida as an OPS employee is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • State Group Insurance: coverage options, including health, life, dental, vision, and other supplemental insurance options; For a more complete list of benefits, visit www.mybenefits.myflorida.com.
  • Social Security (FICA) Alternative Plan:

The State Personnel System sponsors a qualified retirement plan, administered by VALIC for full- and part-time OPS employees. Participation for OPS employees in the VALIC-administered plan is mandatory and enrollment is automatic upon hire, unless you are exempt for one of the following reasons: Florida Retirement System (FRS) retiree, receiving an FRS benefit; or dually employed in an FRS-covered position. Eligible OPS employees will contribute 7.5% of your compensation to this tax-deferred individual account in your name instead of paying Social Security (FICA) tax. Please visit www. VALIC.com/opsfl for more information.

 

Please be advised:

 

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

 

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. 

 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

 

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Key West