ELIGIBILITY SUPERVISOR - SES - 60052328

Requisition No: 853178 

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60052328

 Pay Plan: SES

Position Number: 60052328 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 05/18/2025 

Total Compensation Estimator Tool

Department of Children and Families
Kissimmee
Internal Promotion
Current employees will be compensated in accordance with the DCF salary policy.

What you will do: 
This is advanced professional position primarily responsible for the supervision of a unit that determines eligibility for public assistance benefits.  The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and evaluating employees, planning and directing employee’s work assignments, and having the authority to recommend personnel actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.  Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).
 The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.  

SUPERVISION:  Supervises public assistance eligibility staff using the Department’s computer systems.  Ensures all applicants and recipient requests for assistance are processed accurately, timely and in accordance with rules, regulations, policies, and procedures.  Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and prioritizes the unit’s workload, workflow, deadlines, and work objectives to meet process measurements and performance targets.

MONITORING AND QUALITY REVIEW:  Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures.  Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develops performance and planning initiatives and corrective action plans as needed.

ADMINISTRATIVE: Resolves issues from internal and external customers.  Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

TRAINING/POLICY: Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

EMPLOYEE DEVELOPMENT/INDIVIDUAL CONFERENCES/STAFF MEETINGS: Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement).  Completes monthly documented performance conferences with employees and completes performance appraisals according to the Department’s policies and procedures.  Develops and monitors individual and unit improvement plans for effectiveness. 
Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
Performs special work assignments and other related work/duties as required or assigned.
Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.
Performs other duties as directed.

Qualifications:

•    Be a current employed with the State of Florida Department of Children and Families under the ESS Program.
•    Be a current ES II with 2 years of experience in determining eligibility for public assistance programs (ESS Programs) including Temporary Cash Assistance, Food Assistance, and Medicaid.

Knowledge, Skills, and Abilities:
Knowledge, skills and abilities, including utilization of equipment, required for the position:  Knowledge of social services program objectives and operation procedures; interviewing techniques, methods of compiling, organizing and analyzing data; applicable mainframe systems and software applications; arithmetic.  Skill in operating a personal computer. Ability to supervise people; coordinate the operations and activities of a unit, or office, interpret and apply complex information concerning policies and procedures related to social services eligibility; develop and deliver public presentations, investigate complaints; compose complex documents and correspondence; adapt to significant or sudden change; meet and deal with the public in a variety of situations; ethical business practices; communicate effectively orally; establish and maintain effective working relationships, evaluate and monitor service delivery, develop and implement corrective action plans; develop and deliver training, utilize problem-solving techniques.

Candidate Profile (application) must be completed in its entirety.
•    Include supervisor names and phone numbers for all periods of employment.
•    Account for and explain any gaps in employment so that the hiring process is not delayed.
•    Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
•    It is unacceptable to use the statement “See Resume” in place of entering work history.
•    If you experience problems applying online, please call the People First Service Center at (877) 562-7287.   

Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
 

Growth Opportunities:
With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development. 

Where you will work:
Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:
Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.  
To learn more please visit https://www.myflfamilies.com/.

•    If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. 
•    The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
We hire only U.S. citizens and lawfully authorized alien workers.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.