HUMAN SERVICES PROGRAM SPECIALIST - 64004389

Requisition No: 852684 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64004389

 Pay Plan: Career Service

Position Number: 64004389 

Salary:  $1,520 Biweekly 

Posting Closing Date: 05/15/2025 

Total Compensation Estimator Tool

Your Specific Responsibilities:

This is a specialized clerical work which requires independent decision making in a very high-volume area. The work involves such activities as coordination of patient flow, appointments and medical record administration. The incumbent must be able to use independent judgment and initiative as well as interact professionally with clients, staff and the public. This professional work will interview applicants to determine initial and continuing eligibility in the Aspects Program.
Interview clients and complete eligibility assessment to determine their current income and eligibility into the Aspects Program, Ryan White Part A and ADAP. Enter all client eligibility information into HMS and Provide. Responsible for second and/or third opportunity of accurate insurance/payer verification and update. Responsible for verifying, updating and notating in HMS system as appropriate the insurance/payer information and demographics.
Complete referral determination assessment and direct clients to needed core medical or support services. Coordinate, track and follow up with referrals to assist eligible clients to obtain access to other public and private programs for which they may be eligible, Medicaid, Medicare, State Pharmacy Assistance Programs and other state or local health care and support services.
Determine the need of medical transportation and food services and facilitate access to appropriate methods. Maintain and keep track of bus passes and food cards log. Conduct bus passes and food cards inventory monthly.
Responsible of answering telephone calls from clients and community partners. Responsible of reminder appointment calls, 60 days follow up calls and to clients that missed their appointments and reschedule them.
Responsible of monitoring clients with eligibility to expire or expired within 30 days, contact clients and schedule appointments. Document three attempts to contact client and refer to Early Intervention Services.
Other duties as assigned by supervisor.

Required Knowledge, Skills, and Abilities:

Knowledge, skills and abilities, including utilization of equipment, required for the position: Knowledge of principles and processes for providing customer service; Knowledge of basic arithmetic and analysis of financial data; Ability to apply rules, regulations, policies and procedures; Ability to listen and understand information and ideas presented through spoken words and sentences; Ability to communicate information and ideas in speaking so others will understand; Ability to maintain effective working relationship with coworkers and supervisors.

Qualifications:

Minimum -

• At least one (1) year of verifiable experience in case management
• Willing to perform emergency duties before, during and/or beyond normal business hours and/or day in the event of an emergency, disaster, or threat of disaster man-made or natural

Preferred - 

• At least one (1) year of verifiable experience with medical management systems such as HMS, Provide, or any other program
• At least (2) years of experience of customer service experience dealing with public
• At least one (1) year of experience in verification of insurance

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Osceola

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.