STAFF ASSISTANT - 77000162

Requisition No: 844635 

Agency: Florida Fish and Wildlife Conservation Commission

Working Title: STAFF ASSISTANT - 77000162

 Pay Plan: Career Service

Position Number: 77000162 

Salary:  $33,760.00-$72,855.21 

Posting Closing Date: 02/04/2025 

Total Compensation Estimator Tool

Agency: Florida Fish and Wildlife Conservation Commission

Section: Division of Freshwater Fisheries Management – NE Region

Working Title: Staff Assistant

Pay Plan: Career Service

Position Number: 77000162

Salary: $1,346.15 biweekly, $35,000 annual + benefits

Location: 1601 Scotty’s Road., Kissimmee, FL 34744

Working Hours: Monday-Friday 8-5, with occasional non-standard hours

 Division of Freshwater Fisheries Management - TrophyCatch Program

Kissimmee, Florida

Our organization:

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy.

Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people.

Every organization has an identity that is forged not only by what it does, but by how it conducts itself.  The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative and committed to the vitality of the state and its environment.

Minimum Qualifications:

High School Diploma and 2 years of professional experience in an administrative support position with a responsibility for handling customer service; or

an associate’s degree from an accredited college or university and one year of customer service and administrative experience.

Expertise in Microsoft including Word, Excel and Outlook.

Ability to work independently as well as in groups to achieve program and agency goals.

Preferred Qualifications: 

Preference may be given to candidates with the following qualifications:
One or more years of working in the field of customer service and outreach

One or more years of experience working with the State of Florida’s Purchasing System (MFMP, Pcard Works)

Experience working with the fishing community

Excellent oral and written communications

Passion for the outdoors

Requirements:

Employment in this position is contingent upon a satisfactory Level 1 background check at no cost to the candidate. 

Office hours are from 8:00 A.M. to 5:00 P.M. Eastern Standard Time, Monday through Friday. Not eligible for Telework.

Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application/resume.  Information should be provided regarding any gaps in employment. 

Description of Duties:

As a key member of the TrophyCatch program, this position will provide administrative support to a team passionate about the conservation of Florida bass through this citizen science program. This position requires a passion for conservation, dedication to providing exceptional customer service to a diverse stakeholder base, and ability to work at a high level to accomplish administrative duties.

This position is responsible for providing administrative support to the TrophyCatch program within the Division of Freshwater Fisheries Management. This support primarily involves providing exceptional customer service for TrophyCatch participants, managing promotional items, outreach efforts management, and monthly prize distributions. In addition, provide support to the TrophyCatch team processing Pcard purchases, paying invoices, monitoring and tracking inventory, and ordering supplies. Duties include, but are not limited to:

• Responsible for following the provisions and requirements in Section 215.422, Florida Statutes, related to the Department of Financial Services’ rules and FWC’s invoice processing and warrant distribution procedures.
• Maintains current information of division policies and programs and processes routine matters within established policies.
• Performs customer services responsibilities for the TrophyCatch program via phone, email, or written correspondence.
• Responsible for communicating effectively and efficiently with program stakeholders.
• Assists with identifying and drafting content for social media.
• Responsible for assisting program participants with submission process or other website inquiries that are applicable.
• Responsible for knowing the TrophyCatch program including rules, partners, and prizes.
• Monitors and maintains an inventory of TrophyCatch promotional items.
• Works within the division to ensure each region/hatchery has promotional items for outreach events.
• Responsible for monthly mailings to TrophyCatch prize winners.
• Responsible for maintaining and outreach calendar of events including coordination with each region/hatchery.
• Assists in monitoring and managing annual TrophyCatch program budget.
• Assists in conducting daily administrative activities and or directing special projects or activities.
• May participate in TrophyCatch outreach events as appropriate.
• Performs related work as required.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge in using Microsoft Office Word, Excel, Outlook, and Adobe

Knowledge of administrative principles and practices.

Knowledge of office procedures and practices.

Knowledge of the principles and techniques of effective communication.

Knowledge of natural resource and conservation

Skill in providing excellent customer service support.

Skill in problem-solving techniques.

Skill in collecting, evaluating, and analyzing data related to administrative functions such as accounting, purchasing, and inventory.
Ability to communicate effectively both orally and in writing.

Ability to work independently or within a team.
Ability and desire to work in an extremely fast-paced, team environment.
Ability to multi-task, prioritize and meet deadlines. 

Ability to act on changing priorities and responsibilities.

Ability to organize and file documents.
Ability to establish and maintain effective working relationships with others.
Ability to work in a confidential environment. High attention to detail.

Possess strong organizational skills.

Why should I apply?

The Division of Freshwater Fisheries Management, TrophyCatch program is a citizen science program that rewards anglers for catching, documenting and releasing bass 8 pounds or larger. If you are passionate about conservation, fishing, and the outdoors, working with a diverse group of stakeholders, and being part of a dedicated team working in a dynamic work environment, we encourage you to apply.

The TrophyCatch program is stationed at the FWC Kissimmee Field Office on the shores of Lake Toho in Kissimmee Florida within a short distance of downtown Kissimmee and Saint Cloud.

The Benefits of Working for the State of Florida:
State of Florida employees enjoy top-tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions. State employees also enjoy the option of selecting between the FRS Pension Plan and the FRS Investment Plan for retirement.  As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems.

Health Premiums $25.00- Single / $90.00- Family Biweekly

No Cost $25,000 Life Insurance

Nine Paid State Holidays, One Personal Holiday per year

4 hours Annual Leave and 4 hours Sick Leave accrued Biweekly

Retirement Plan Options

State University and College Tuition Waiver Program

On the Job Trainings

Support for family planning, including paid maternity leave, adoption benefits, Family and Medical Leave Act (FMLA), Family Supportive Work Program (FSWP), and paid leave for family and medical responsibilities for eligible employees.

Paid administrative leave for mentoring, volunteering, voting, and other reasons because we understand the importance of giving back to the community.

For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.