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COMPUTER NETWORK SUPPORT SPECIALIST l - 64082771 1

Date:  Jun 23, 2022
Location: 

LA BELLE, FL, US, 33935


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 589661 

Agency: Department of Health

Working Title: COMPUTER NETWORK SUPPORT SPECIALIST l - 64082771 1

Position Number: 64082771 

Salary:  $31,200 / Annual 

Posting Closing Date: 06/27/2022 

Open Competitive

 

Your Specific Responsibilities:

The Distributed Computer System Specialist position is based at Hendry / Glades Counties and reports to the Distributed Computer Systems Administrator - SES.

Specific duties / responsibilities include: 

  • Treating customers, the public and staff with courtesy, respect and dignity, presenting a positive public image.
  • Assisting in developing, implementing, monitoring, maintaining and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components to meet functional needs of the Hendry County Health Department.
  • Maintaining working knowledge of key information systems.
  • Assisting in identifying, documenting, measuring, and improving Information Technology processes.
  • Assisting in disaster preparedness and response.
  • Serving as the initial contact for troubleshooting with end-users performing duties to include:
  • Responsible for monitoring and timely completion of Help Desk Request Log/ Work Tickets.
  • Installing, uninstalling, and configuring computer software in accordance with DOH established guidelines and as directed by Distributed Computer Systems Administrator – SES.
  • Installing and configuring computer operating systems
  • Installing computer software security patches and upgrades
  • Troubleshooting and resolving computer software problems
  • Installing and uninstalling VolP telephones
  • Documenting and coordinating changes to the DOH-Hendry/Glades phone system with the vendor (e.g. telephones, voicemail, ACD, and Call Tree)
  • Installing, uninstalling, and configuring analog communication devices (e.g. FAX, credit card machines, modem, etc.)
  • Performing maintenance on analog communication devices
  • Troubleshooting and resolving analog communication device problems
  • Initial setup/activation of mobile devices.
  • Installing mobile platform operating systems
  • Installing mobile platform security patches and upgrades
  • Performing maintenance on mobile devices
  • Troubleshooting and resolving mobile device problems
  • Troubleshooting Local Area Network (LAN) connectivity problems for distributed computing hardware
  • Troubleshooting application access problems
  • Tracking and securing DOH-Hendry/Glades inventory of Information Technology Equipment and Information Resources:
  • Check-Out and Check-In of Inventory/Asset using an inventory system
  • Updating Inventory/Asset location using an inventory system
  • Creating asset maintenance entries using an inventory system
  • Sanitizing distributed computing hardware, analog communication devices, and mobile devices according to DOH guidelines
  • Assisting in the completion of inventory audits
  • Assisting in the disposition of assets
  • Creating. Modifying, and terminating access to Information Resources as designated by the Distributed Computer Systems Administrator-SES
  • Providing training on distributed computing hardware and software:
  • Recommending and/or providing training to end users on Microsoft Windows Operating Systems, Microsoft Office Suite, Telephone/Voicemail features, conference room audio/visual equipment, and/or distributed computing hardware & software
  • Managing the DOH-Hendry/Glades internet site using the DOH Content Management System
  • Managing the DOH-Hendry/Glades intranet site using Microsoft SharePoint
  • Serving as back-up systems administrator for the CCHD.
  • Maintaining system backups, as needed
  • All other duties as directed by the Distributed Computer Systems Administrator – SES.

 

Required Knowledge, Skills, and Abilities:

  • Statutes, and Rules and Regulations that pertain to the programs.
  • Knowledge of distributed processing operations, software, procedures, and equipment.
  • Knowledge of computer hardware and software.
  • Knowledge of problem-solving techniques.
  • Knowledge of Microsoft Windows XP, Microsoft Windows 7 and Microsoft Windows Server 2003.
  • Knowledge of Active Directory Services.
  • Knowledge of Microsoft Office Applications.
  • Knowledge of Virtualization Technologies;
  • Knowledge of the Open Systems Interconnection model (OSI model) preferred.
  • Computer Hardware troubleshooting and repair.
  • Proficient in the use of Microsoft Office Applications.
  • Entry-level knowledge of Linux Administration preferred.
  • Use of equipment and supplies related to the position.
  • Able to routinely lift up to sixty (60) pounds.
  • Technical Skills: Demonstrates knowledge of methods, techniques, and skills required and applies specific methods, procedures, and techniques in functional areas;
  • Troubleshooting:  Performs a logical, systematic search to identify or diagnose the source of the symptoms of malfunction in the management flow of a corporation or system;
  • Problem Analysis: Analyzes problems comprehensively, makes timely, practical decisions, understands cause-and-effect chains and relationships, and identifies possible solutions;
  • Initiative: Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility;
  • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations;
  • Technology: Navigates the Internet, uses office suite and assorted software, and uses technology equipment;
  • Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks;
  • Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others;
  • Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes;
  • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services;
  • Flexibility: Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another;
  • Human Relations: Works with others in a professional, considerate and helpful manner. Projects a positive image of CCHD and self;
  • Lead People: Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance;
  • Manage Processes: Integrates and effectively utilizes all components of the strategic planning process to help CCHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans;
  • Responsive to Direction: Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement;
  • Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships.  Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding, and guiding employees;

 

Qualifications:

Minimum-

  • Requires an Associate’s degree or two years formal work related experience;
  • Must be able to lift up to sixty (60) pounds.
  • Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

 

Preferred -

  • Certification in the Microsoft.

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

Where You Will Work:

LaBelle, FL

 

Please be advised:

 

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

 

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Sarasota