SENIOR CLERK - 64031213

Requisition No: 790960 

Agency: Department of Health

Working Title: SENIOR CLERK - 64031213

Position Number: 64031213 

Salary:  $31,200-$35,000 

Posting Closing Date: 05/26/2023 

Your Specific Responsibilities:

This Senior Clerk position is responsible for general clerical, cashiering, and reception, interviewing, training new employees and medical records at the LaBelle location of the Hendry County Health Department (CHO). Provides electronic file maintenance for Department of Health Hendry & Glades Counties by sorting documents, scanning and filing in appropriate electronic Medical, and Personnel Files. This position is responsible for maintaining the confidential information and documents and ensuring that departmental functions are accomplished in accordance with State and local policies and procedures.

The position also provides backup duties for other clerical positions. Position reports directly to the Operations and Management Consultant I - SES and is headquartered at the CHO in LaBelle. Providing clerical back up duties will include working at the Hendry CHO Clewiston location and the Glades CHO in Moore Haven as required.

Preparation of new electronic Medical, and Personnel Files. Prepares files for storage or archive on an annual basis. Key, scan and/or verify alpha-numeric data accurately and efficiently from hard-copy documents to a computer system. Copies, scans, and faxes documents using the appropriate equipment. Sorting filing materials and placing documents into. Participates in the closure of inactive medical records. Maintains accurate logs and updates computerized system on all closure activities. The incumbent may   be required to lift and maneuver boxes of records. Scans and maintains electronic and paper filing  systems, as applicable. Research records and traces  documents.

Works independently at the front desk answering phones; screens and directs incoming calls and messages to the appropriate party according to office policy. Greet clients and visitors promptly, in a pleasant and professional manner; determines their needs and responds accordingly . Acts as an interpreter when requested. Cashiers' services for clients which includes charging from super bill; collects fees balancing through the Health Management System (HMS) billing function which identifies cash collections for billings to Medicaid, Medicare, Private Insurance, or other third-party Insurance . Provides the following clerical support: 1) manages and routes e-mails; 2) handles incoming calls when

forwarded to the Front Desk; 3) organizes and arranges meetings, preparing agendas and   minutes.

Attends and participates in Quality Improvement Activities, In-Service programs and staff meetings. Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified timeframes.

Responsible for the maintenance, retrieval, and filing of confidential medical records. Ensures all lab and medical information timely filed in medical record. Processes medical record releases, reviewing for completeness prior to the release of confidential information. Handles all request for record copy in a timely manner. Responsible for inventory control of state and local  forms.

Assists professional staff in coordinating clinics as necessary, including Family Planning, and working with the Ryan White Program. Updates Health Management System (HMS) to reflect scheduling changes. Functions as the clerical liaison with medical staff in serving clients from an interdisciplinary approach.

Required Knowledge, Skills, and Abilities:

Ability to handle cash-payments and balance a cash drawer.

Ability to multi- task in a fast-paced environment.

Ability to use a computer and enter data in a timely manner.

Ability to prioritize work assignments to meet deadlines.

Ability to collect and compile data

Qualifications:

Minimum-

• High School Diploma or equivalent GED
• 1 year clerical experience or public contact experience
• 1 year minimum customer service experience

• Florida Department of Health is required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural.

• Cash handling and cash drawer reconciliation experience

• Bilingual- English/Spanish-able to read, write, and speak in English and Spanish

Preferred-

• Clerical experience to include Insurance verification
• Microsoft Suite experience
• Experience with database programs and recording data
• Experience working with diverse populations

Florida Department of Health Mission, Vision, and Values:

Mission :

To protect, promote & improve the health of all people in Florida through integrated state, county &

community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources  wisely.

C ollaboration: We use teamwork to achieve common goals & solve  problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our   partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Labelle Clewiston Moore Haven

The Benefits of Working for the State of  Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits  including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment  consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety­ sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the  SSS

website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form 1-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment  eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.