COMMUNITY HEALTH WORKERS SUPERVISOR III - 64068289

Your Specific Responsibilities:

This is SES position as a Community Health Workers Supervisor who performs specialized work under the direction of the Nutrition Program Director and may assist in the provision of nutrition education to low-risk WIC clients within the Hendry/Glades WIC program. This position spends most of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.

The employee adheres to all standards associated with the position and follows all federal, state and Hendry/Glades CHO policies and procedures. All employees are also required to have periodic screening for tuberculosis infection.

SUPERVISION: Meets caseload goals assigned. Ensures that site operations comply with state, federal and local regulations. Supervises; trains and evaluates subordinates. Coordinates site assigned employees and distribution of all services with the Nutrition Program Director or Senior Public Health Nutritionist within the Hendry/Glades WIC Program. Resolves participant and staff complaints. Responsible for all supervisory duties including but not limited to; hiring and selection, developing performance plans, conducting employee appraisals, planning and directing their work, approving leave and taking disciplinary actions as appropriate; performing administrative quality assurance reviews; providing feedback to staff. Composes position descriptions and performance appraisals. Develops employee resources and delegates authority appropriately always ensuring site coverage. Assists with the development of core performance standards for staff. Creates and/or updates client appointment within FL-WiSE System. Ensures that EAR forms, timesheets, surveys, supply orders, special formula orders and required inventories are completed within established timeframes. Ensures the availability of an adequate supply of EBT card stock.

Oversees the maintenance of site administrative files. Coordinates voter registration training, overseeing on-going registration activities and meeting required timeframes for submission. Oversees operation of a WIC clinic site and directly supervises clinic staff. Appropriately addresses facility maintenance needs for Hendry/Glades WIC offices in accordance with Hendry CHO protocols and serves to communicate these needs to Hendry CHO Administration as needed.

CLERICAL: Operates through the FL-WiSE System on computer terminals/printers/scanners/signature pads/card readers/pin pads; interviews participants for demographics, WIC income eligibility and immunizations; issues benefits, special formula, and EBT cards. Adheres to all WIC regulations, policies and procedures set forth in OHM 150-24 and other guides/manuals designated for the position. Instructs participants on WIC redemption procedures, rights and obligations, program procedures, vendor/participant concerns. Provides interactive nutrition newsletter contact and voter registration information. Help new staff learn their position. Responsible for security, inventory, storage and accurate completion of special formula, EBT card issuance log and supply orders. Participates in end of the month inventory. Completes precertification screen for anyone walking in and requesting a WIC appointment. Completes reports on required timeframe clients Eligible for benefits, Infant Breastfed Exclusively query and No-show report weekly. Voter's Registration Application/ Update Report daily and WIC Dual Enrollment monthly. Oversees on-going registration activities, assuring that applications are dated stamped and mailed within 5 days of completion, and act as liaison with local county Supervisor of Elections.

NUTRITION EDUCATION: Once approved from State WIG office for Interim Certification Staff (/CS):

Provides routine nutritional counseling to low-risk clients; Evaluates dietary questionnaires in FL-WiSE for nutrition education planning. Adapts nutrition education content based on needs of client. Determines nutrition risk eligibility of clients in accordance with OHM 150-24. Provides individual nutrition education contacts, adapts nutrition education content based on need of client using the VENA concept to provide appropriate nutrition counseling. Documents services provided in accordance with State WIC Office documentation guidelines. Ensures that all high-risk and medically high-risk clients are referred to the nutrition educator and licensed dietitian/nutritionist as appropriate.

Refers clients as appropriate to other providers or agencies with necessary documentation. Assigns appropriate food packages. Completes WIG FL-WiSE data entry ensuring to complete all required screens. Follows procedures in DOH 150-24. Promotes, protects and supports breastfeeding through client education; Assures local site reflects a breastfeeding-friendly atmosphere. Distributes/tracks electric breast pumps and instructs eligible WIG clients on use of electric/manual breast pumps.

SPECIAL FORMULA NENDOR MANAGEMENT: Primary responsibility for ordering, receiving, and submitting required documentation to State WIC Office (Labelle) of special formula in compliance with Florida Statutes: Section

215.422 Florida Administrative Code: Chapter. 3A-2ADHM 150-24: Chapter 7-15c; Chapter 7-15d; 11-3b; Chapter

11-4.

HEALTH TECHNICIAN SUPPORT: Collects and records medical data (height/length, weight and hemoglobin levels) of WIC clients in accordance with OHM 150-24. Reviews client's immunization records and documents information in FL-WiSE system in accordance with OHM 150-24. Calibrates hematological and anthropometric equipment per OHM 150-24, when needed. Properly maintains and disposes of bio-hazardous materials per FDOH and CHO requirements.

ADMINISTRATION: Submits WIC and DOH administrative and reporting documentation as required or requested. Attends or conducts staff meetings, and in-service training programs. May participate in outreach activities. Travel to all sites may be involved in the performance of duties.

This position may serve clients that speak only Spanish, Creole or other languages.

It may require performance of interpreter duties, if bi-lingual, or implementation of the Department's Limited English Proficiency Plan. Must record method of interpretation use. Performs related duties as requested by supervisor.

Required Knowledge, Skills, and Abilities:

Knowledge of principles, practices & office procedures Knowledge of correct spelling, punctuation & grammar usage

Knowledge of theories & concepts of preventive health care, current science & practice of nutrition Knowledge of prenatal, breastfeeding, postpartum, infant and children nutrition

Knowledge of standard business formats & styles for letters & business forms Knowledge of breastfeeding benefits and ability to promote and educate on it Knowledge of the methods of data collection

Knowledge of the planning principles & techniques of records management Skill in operating a personal computer

Ability to provide nutrition education for individuals and groups Ability to assess nutritional status and develop basic nutrition plans Ability to teach and develop or select education materials

Ability to operate general office equipment

Ability to train others & deal effectively with a variety of people Ability to follow office procedures & practices

Ability to organize & maintain filing systems

Ability to handle telephone calls in a courteous & effective manner

Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing Ability to establish & maintain effective working relationship with others

Ability to understand, interpret & apply applicable rules, regulations, policies & procedures Ability to prioritize individual workload, prepare reports & maintain records

Ability to frequently bend, kneel, reach, and sit or stand for long periods of time

Ability to frequently use telephone, computer, copier and small hand tools, i.e., stapler, scissors, etc. Ability to work with occasional loud noises

Ability to follow instructions

Ability to frequently bend, kneel, reach, and sit or stand periodically Ability to review data for accuracy & completeness

Ability to work independently or with minimal supervision Ability to perform basic arithmetical calculations

Ability to perform anthropometric and hematological measurements accurately Ability to work indoors with occasional temperature changes

Ability to lift & carry up to 50 pounds as needed

Qualifications:

Minimum - Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Preferred-Incumbent has worked with the Florida WIC program for 3-5 years. Has worked in the position of a Health Support Specialist, Senior Clerk and /or Health Support Technician, has experience with eligibility and has provided basic nutrition in person or by phone using the WIC Nutrition Education Kit quarterly newsletter contact. Be able to lead and train other in clinical duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1140 Pratt Blvd, Labelle

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!