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SENIOR CLERK - 64031213

Date: Jan 12, 2022

Location: LABELLE, FL, US, 33935

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 507941 

Agency: Department of Health

Working Title: SENIOR CLERK - 64031213

Position Number: 64031213 

Salary:  $27,040.00 / Annual 

Posting Closing Date: 06/10/2022 

Open Competitive


Your Specific Responsibilities:

The Senior Clerk position is responsible for general clerical cashiering, training new staff and reception, at the LaBelle location of the Hendry County Health Department (CHD).  Provides electronic file maintenance for Department of Health Hendry & Glades Counties by sorting documents, scanning and filing in appropriate electronic Medical, Environmental, and Personnel Files.  This position is responsible for maintaining the confidential information and documents and ensuring that departmental functions are accomplished in accordance with State and local policies and procedures. The position also provides back up duties for other clerical positions.  Position reports directly to the Operations Management Consultant I – SES and is headquartered at the CHD in LaBelle.  Providing clerical back up duties will include working at the Hendry CHD Clewiston location and the Glades CHD in Moore Haven as required. 

Preparation of new electronic Medical Files. Key, scan and/or verify alpha-numeric data accurately and efficiently from hard-copy documents to a computer system. Copies, scans, and faxes documents using the appropriate equipment. Sorting filing materials and placing documents into HMS. Participates in the closure of inactive medical records. Maintains accurate logs and updates computerized system on all closure activities. The incumbent may be required to lift and maneuver boxes of records. Scans and maintains electronic and paper filing systems, as applicable. Research records and traces documents.

Works independently at the front desk answering phones, screens and directs incoming calls and messages to the appropriate party according to office policy.   Greets clients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.   Acts as an interpreter when requested.  Cashier’s services for clients which includes charging from super bill, collection of fees, balancing through the Health Management System (HMS) billing function, which identifies cash collections, billings to Medicaid, Medicare, Private Insurance, or other third-party payment sources. Provides the following clerical support: 1) manages and routes e-mails; 2) handles incoming calls when forwarded to the Front Desk; 3) organizes and arranges meetings, preparing agendas and minutes for same. Attends and participates in Quality Improvement Activities, In Service programs and staff meetings. Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified timeframes.

Responsible for the maintenance, retrieval, and filing of confidential medical records. Ensures all lab and medical information timely filed in electronic medical record. Processes medical record releases to clients as requested, reviewing for completeness prior to the release of confidential information. Handles all request for record copy to client in a timely manner. Responsible for inventory control of state and local forms.

Assists professional staff in coordinating clinics as necessary, including Family Planning, and working with the Ryan White Program.  Updates Health Management System (HMS) to reflect scheduling changes.  Functions as the clerical liaison with medical staff in serving clients from an interdisciplinary approach.

Performs other related duties as assigned, including assisting with incoming and outgoing mail, and the courier bag Serves as a backup to process outgoing and incoming US mail and packages, processes deliveries to the correct department. Reports all problems immediately using the chain of command.


Required Knowledge, Skills, and Abilities:

The principles and techniques of effective communication

Office procedures and practices

Filing, typing, entering data, maintaining records and using and completing forms.

Use of equipment and supplies related to the position

Ability to work with diverse individuals

Ability to collect and compile Information

Ability to complete a task or work assignments with little or no guidance.

Ability to interpret policies and procedures

Ability to resolve issues independently

Ability to work with others

Ability to prepare written material without assistance

Ability to question individuals

Knowledge of Insurance verification and systems such as Medicaid, Medicare, private insurance and billing Insurance

Ability to organize prioritize and meet deadlines.

Arithmetic/Mathematical reasoning (performs computations such as addition, subtraction, multiplication, and division correctly)

Cognitive Reasoning: Discovers or selects rules, principles, or relationships between facts and other information.

Conflict Management:  Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations.  Manages and resolves conflicts and disagreements in a positive and constructive manner to minimize negative impact. 

Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others.

Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services.

Flexibility: Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another

Human Relations: Works with others in a professional, considerate and helpful manner. Projects a positive image of Hendry/Glades CHD and self.                        

Initiative: Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations

Lead People: Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance.

Manage Processes: Integrates and effectively utilizes all components of the strategic planning process to help Hendry CHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans.

Responsive to Direction: Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement.

Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships.  Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees.

Technology: Navigates the Internet, uses office suite and assorted software, and uses technology equipment.

 Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks



Minimum: 2 years Customer Service & billing

Must be Bilingual – English / Spanish

Must have cash handling experience

Must have High School or an equivalant GED


Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


Where You Will Work:

Labelle Clewiston Moore Haven


The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits.
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Sarasota