SPECIAL APPLICATIONS SUPPORT TECH - 55004673

Requisition No: 852587 

Agency: Department of Transportation

Working Title: SPECIAL APPLICATIONS SUPPORT TECH - 55004673

 Pay Plan: Career Service

Position Number: 55004673 

Salary:  $44,941.80 - $52,432.10 

Posting Closing Date: 05/14/2025 

Total Compensation Estimator Tool

State of Florida Department of Transportation

Job Posting Description

202 / Information Technology Service

Internal Agency

Only Current Department of Transportation Employees Will Be Considered For This Position

Career Service

Contact Person:  Mick Jones

Contact Phone Number: 386-961-7353

Contact Email Address: Mick.Jones@dot.state.fl.us

Hiring Salary Range:

$1,728.53 - $2,016.61 /Biweekly Range

$44,941.80 - $52,432.10 /Annual Range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

District Two

1109 S Marion Ave

Lake City, Florida 32025

Your Specific Responsibilities:

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues using troubleshooting tools and techniques as well as teamwork. Provides a high level of customer service by providing status and information to the customer.

Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Project, etc.

Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.

Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frames. Works with staff on issues outside their areas of responsibility as needed.

Generates and maintains detailed technical documentation including software installation guidelines troubleshooting processes, etc.

Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.

Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.

Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.

Performs advanced troubleshooting of special applications including Enterprise Electronic Document Management System (EEDMS), Primavera and various Engineering applications.

Provides hardware and software technical training and professional development for other technicians as needed or assigned.

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.

Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a network environment.
• Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.

Skills in:

• Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.

Ability to:

• Ability to perform advanced troubleshooting on various manufactures of computers.
• Ability to plan, organize, manage and track projects.
• Ability to communicate effectively both verbally and in writing.
• Ability to read, understand, and comply with the department's policies, procedures, guidelines and practices relating to desktop standards.
• Ability to mentor, train and support other technicians.
• Ability to support complex client/server specialized applications.

Other Job-Related Requirements:

This position will be subject to On-Call responsibilities in order to handle emergency situations or other unscheduled activities as needed. The incumbent of this position may also at times be required to adjust their normal work schedule in order to work during weekends, nights, or holidays to complete projects and other assignments or due to emergency conditions. Position will be required to carry a cell phone during On-Call periods.

Minimum Qualifications:

High School diploma or equivalent and 3 years of work experience in the installation, maintenance and advanced technical support of workstation hardware. At least one year of this experience leading information technology projects. OR 3 years of experience providing customer service and advanced technical support with Microsoft Office 365 and Windows 7 or above operating systems; applicants with SCCM experience will be preferred. OR Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience. OR Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.