EMPLOYMENT SECURITY REPRESENTATIVE II - 40044140

________________________________________________________________________________

JOB TYPE:    FULL TIME /  Career Service
POSITION LOCATION:      Lakeland, FL (Relocation benefits are not available for this position) 

Employment Security Representative II  

Open Competitive  

www.floridajobs.org/

Your Specific Responsibilities:

This is a professional position within the CareerSource Service system responsible for providing training, education career counseling and job placement service to a broad range of customers. These services are identified as Career Services: i.e. basic care services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Act, WIOA Title III.

Greet customers and provide individualized and/or group counseling/case management services labor market information and employment opportunities. Conduct interviews and perform assessments to determine a customers job readiness through aptitudes, interests testing, personal characteristics, education, work history, skill levels, language proficiency. Provide various Labor Market Exchange services for individuals and/or groups which consist of intake, assessments, counseling, orientations, testing, resume assistance, effective job search assistance, job referrals, interviewing techniques, job placements, explain re-employment and employment applications in addition to utilizing  standardized counseling techniques which will assist customers in deciding vocational goals and employability plans for entrance into employment. Determine eligibility for and/or participation in special programs and coordinate services for referrals to other programs...i.e. Veterans program, Workforce Innovation Opportunity Act ( WIOA) and Supplemental Nutrition Assistance Program (SNAP)…etc. Record and document customer’s interaction on a daily basis by entering pertinent information in the appropriate systems such as Employ Florida (EF), Document Management System (DMS), Customer Tracker…etc.

Provide career services by engaging customers to determine these services are appropriate for individuals to obtain or retain employment. These services include: comprehensive and specialized assessments of skills level and services needed in-dept.Interview and evaluate job seekers for job readiness by identifying employment barriers and employment goals; development of indivisualized employment plans; group and/or individualized counceling and monitoring; career planning (e.g. case management; short term and long term goals pro-vocational services. Coordinate work experiences that are linked to careers, as well as financial literacy services; workforce preparation activities that help individuals acquire basic academic, critical thinking, self-management skills and as well as other competencies. Interview and assess job seekers to determine eligibility for and/or participation in specials programs and coordinate services for local and state agencies.

Promote CareerSource services and program through community outreach, telephone, and email in addition to job fairs and recruitment events as required.

Perform other related duties as required or assigned.

Required Knowledge, Skills, and Abilities:

• Working knowledge/experience using Microsoft Office, applications, includes. Word, Excel, Power Point, and Outlook.
• Knowledge of Employ Florida (EF)
• Knowledge of principles and techniques of effective communication to provide excellent customer service.
• Ability to record and document the customer’s interaction in required systems
• Ability to conduct an effective interview.
• Ability to listen effectively.
• Ability to create, write and develop professional resumes.
• Ability to communicate clearly and effectivlely in individual and group settings, both verbally and in writing.
• Ability to work effectively independently and as a part of a team.
• Ability to engage, understand and respond to the needs of the business.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to work in a fast- paced and diverse environment.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Must be comfortable giving presentations/speaking in front of a groups or individuals.
• Ability to promote and market CareerSource Polk resources.
• Ability to utilize problem-solving techinques.
• Ability to work independently by planning, organizing and coordinating work assignments

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Successful completion of the Florida Workforce Professional Tier 1 training within 12 months of hire.
• Required to travel locally and must furnish own transportation.

Preferred:

• A bachelor’s degree from an accredited college or university in Business, Human Services, Education, or a related field.
• Successfully Complete the Florida Certified Workforce Professional Tier 1 training within 12 months of hire.
• Professional or non-professional experience in employment security, interviewing, counseling, job placement, aptitude testing, and assessments can substitute on a year-for-year basis for the required college education.
• Bi-lingual - Read, write, and speak English and Spanish.
• The selected candidate may be required to work weekends or after regular work hours at job fairs, or community meetings once or twice a month.

Pay:

$33,760.00 Annually

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

The Employment Security Representative (ESR) II is a professional position that provides specialized employment services to individuals needing employment assistance. You will be focused on placement services using Employ Florida (EF), job boards, local newspapers, and community resources. You will also prioritize work demands focusing on customer satisfaction and ensuring quality referrals based on employer-defined skill sets and requirements. You will also provide employers job order services, updates, placement verification, follow-up, and hiring events. Ensure that all services provided are adequately documented in EF and ensure that career seekers and employers understand all services provided by CareerSource Polk.

You will work independently and be responsible for identifying and analyzing complex problems; developing, recommending, and implementing solutions to resolve problems; providing instructions; taking necessary actions in resolving problems; advising management of problems and/or policy concerns related to program and operational functions. You must plan, organize, communicate, and coordinate work assignments, and work cooperatively with others.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. You will impact Florida Citizens by assisting job seekers to obtain and retain employment. Assist local employers in attracting and retaining qualified candidates based on their needed skill sets. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience

Where You Will Work:     

Lakeland is a small-town city with big-city vibes located between Orlando and Tampa, Florida. Lakeland is the largest municipality within Polk County, and it is home to Polk State College. Lakeland also has the largest collection of buildings by Frank Lloyd Wright.

There are a total of 38 names of lakes within the Lakeland city limits as well as numerous smaller lakes. Sizes among the 38 named lakes range from 15 acres to 2,185. There is a multitude of freshwater opportunities for both residents and visitors. The city is constantly growing and developing new businesses.

So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture, and delight.

Lakeland is:

• Known for its lakes, dining, theaters, arts, museums, natural resources, and Circle B Bar Reserve (https://visitcentralflorida.org/cities-towns/lakeland/)

• Home to Polk State College’s first permanent campus in 1988 located on a former orange grove along U.S. South between Lakeland and Bartow.
• Lakeland is the future home to Barnett Family Park offering a playground with a splash pad, labyrinth, and covered picnic area (https://www.lakelandgov.net/departments/parks-recreation/barnett-family-park)
• Lakeland is home to Publix Corporate Office, 880 stores in Florida, and 1396 throughout the United States.
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental options)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)32,

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.