OPERATIONS & MGMT CONSULTANT I - SES - 64029369

Requisition No: 874131 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 64029369

 Pay Plan: SES

Position Number: 64029369 

Salary:  $42,000 - $50,000 annually 

Posting Closing Date: 04/25/2026 

Total Compensation Estimator Tool

OPERATIONS AND MANAGEMENT CONSULTANT I

Open Competitive

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Your Specific Responsibilities:

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. 

This position is a SES Supervisor who is responsible for Clerical Operations (including registration, intake and billing) and Centralized Medical Records Department for the Polk County Health Department. Incumbent directly supervises Senior Clerks assigned to Clinic, and Medical Records as well as Records Specialist and Custodial Worker. Supervisory employees spend most of their time communicating with, motivating, training, and evaluating employees, planning and directing employees’ work, and who have the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. This position will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, complete and approve timesheets. The incumbent will develop and ensure policies and procedures are followed according to the Financial Eligibility Policy, Information Security, HIPAA and appointment guidelines.

Supervisory Duties

Prioritize, assign and arrange the duties of the clerical, and medical records staff

Work along with and motivate all staff to complete all assigned tasks

Monitor work for completion, accuracy and compliance with overall Department of Health Policies

Prepare reports on all program activities.

Provide clerical and medical records, staff training, performance appraisals.

Approve leave, time sheets, and EARS.

Evaluate employees through established evaluation criteria and meet with employees regularly to ensure the established criteria is met.

Hire and take disciplinary action or effectively recommend such actions. 

Manage communication between clerical and medical records staff and Clinic Staff.

Communicate on a regular basis with employees both individually and in staff meetings

Encourage positive attitudes and good relationships among staff members

Facilitate quality improvement in achieving customer satisfaction

Prepare and oversee training guidelines/calendar for new staff to ensure productive transition

Maintain HMS scheduling templates and adjust according to provider’s calendar

Clerical Management Duties

Maintain confidentiality of the information in accordance with State and Federal statutes, rules, regulations and Department of Health Information Security Polices, Protocols and Procedures.

Keep all staff abreast of any policy and form changes

Ensure all Check-Ins are entered for billing according to policy

Ensure adequate backups for all clerical support (billing, registration, check-in call center), i.e. cross training.

Monitor billing module activities to ensure reimbursement for services and timely processing of Superbill.

Monitor authorizations for services and referrals to outside resources.

Performs billing duties and cash handling responsibilities as necessary in accordance with policy.

Responsible for maintaining various monthly reports (family planning, EHR record audits, health vault audits, prenatal coding)

Daily clinic rounds to ensure efficient/effective clerical services

Communicate with nursing supervisors to ensure productive clinic flow.

Ensures customer satisfaction.

Medical Records Duties

 Responsible for maintenance of security and confidentiality of Medical Records. 

Keeps all staff abreast of any policy and/or form changes. 

Oversee the transfer of records from one unit to another ensuring documentation is accurate and complete. 

Perform spot checks of records to maintain control over the content and accuracy of the records.

Ensure records are closed using proper agency codes.

Ensure records are purged yearly.

Ensure all filing is up to date. 

Oversee the maintenance of all logs related to Medical Records.

The incumbent in this position will be an on-call employee subject to returning to work after normal business hours to fax as needed patient medical records to area hospitals. 

Purchasing/contract Management 

State purchasing card (P-card) holder to pay for supplies and services

Process encumbered purchase invoices in accordance with policy

Create yearly blanket orders in MFMP

Create, monitor and maintain purchase requisitions for office and medical supplies

Ensure supplies are ordered and/or replenished before depletion to prevent work stoppage

Monitor office and medical supply inventory via spreadsheet

Assist with the distribution of office and medical supplies to appropriate divisions

Maintain vendor purchasing file/log

Reconcile WORKS purchases monthly

Process monthly utility bills

Work closely with the finance department on budget management and coding

Work closely with the finance office to ensure budgetary guidelines and projections are generated and monitored to maintain financial stability

Monitor expenditures to remain within the approved budget

Building Manager Duties

Serve as fire marshal and safety coordinator

Alarm, Badge, Building and Key custodian.

Generate, submit and monitor Net Facilities work orders.

Daily inspection of housekeeping and maintenance of interior and exterior (including parking lots) of entire facility.

Ensure facility, all infrastructure and technology are functional and in working order.

Monthly, Quarterly and Yearly inspections as required in accordance with policy and procedures.

Miscellaneous

Monitor PEPW and Family Planning Waiver applications for accuracy and completeness.

Maintain current job description and performance standards of all staff.

Review, monitor, maintain and approve employees’ time and attendance.

Partner with Nursing Supervisor to maintain daily clinical operations.

Monitor compliance requirements of the Florida Administrative Code, Florida Computer Crimes Act and the Memorandum of Understanding.

Required Knowledge, Skills, and Abilities:

• Knowledge and ability to supervise people.
• Knowledge of agency policies and procedures
• Knowledge of general office procedures and practices.
• Knowledge of medical terminology necessary for scheduling medical appointments
• Knowledge of correct grammar usage.
• Knowledge of basic arithmetic.
• Knowledge and ability to use Microsoft Office Suite (Outlook, Word, and Excel)
• Knowledge of Information Security and HIPAA Policies and Guidelines
• Knowledge of Medicaid, Managed Care Companies, and other Third-Party Payors
• Knowledge of EHR and ability to learn DOH EHR systems including Report Portal.
• Skills to perform Leadership activities
• Ability to perform both soft and hard customer service skills
• Ability to understand Financial Eligibility requirements
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to develop and provide technical training  

Qualifications:

Minimum -

•  Valid Florida Driver's License

Preferred -

• 2 years supervisory experience
• Experience handling cash payments 
• Experienced in using Microsoft Office including MS Outlook, Teams and Excel 

Other job related requirements:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Lakeland, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.