OPERATIONS ANALYST II - 64054579 1

Requisition No: 850789 

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64054579 1

Position Number: 64054579 

Salary:  $41,500 - $43,260 annually 

Posting Closing Date: 04/19/2025 

**INTERNAL AGENCY POSTING ONLY**

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. 

Your Specific Responsibilities:

Informatics

• Assists in the implementation, required training and utilization of HMS HER enhancements required for the Clinical division.
• Advises on technology developments or software enhancements or changes to the HMS EHR.
• Provides consultation, technical training and support to end users of the HMS EHR.
• Familiar with the clinical divisions’ concepts, practices, and procedures.
• Work with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff.
• Evaluate utility of proposed software or hardware technology to HMS EHR.
• Assist Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning.
• Assists in planning, coordinating, and establishing methods, processes, and standards for work performed by staff to ensure HMS EHR needs of end users are achieved.
• Maintains a current database of all data capture software specific to a division, such as USAR Report. for each of the divisions and programs within FDOH- Polk.
• May participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health.
• Complies with HIPAA and FDOH policies as to privacy and security practices.
• Assists other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division’s duties.
• Provides technical assistance to other divisions as requested.
• Ensures implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management.
• Assists as appropriate in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH- Polk and the appropriate division/program.
• Participates in committees as requested for the evaluation and assessment of various electronic systems used by FDOH- Polk, such as the telephone committee.
• Participates in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes.

Records Management Liaison Officer (RMLO)

• Responsible for implementing records management policies and procedures for FDOH- Polk.
• Manage, store and oversee records activities in accordance with DOH policies and guidelines in adherence to DOH retention records. Records custodian for all legal medical records requests.
• Authorize disposal of records in FDOH- Polk in accordance with DOH policies.
• Assure scanning of records is in accordance with DOH policies and guidelines.
• Assure DOH policies and guidelines are followed for managing confidential and patient health records.
• Complete/review incident reports involving records in accordance with DOH incident reporting policies.
• Oversee final disposition of records and assure proper policies and procedures are followed in accordance with DOH policy.
• Complete mandatory trainings or certification programs as required. 

Required Knowledge, Skills, and Abilities:

• Agency policies and procedures as well as Industry Best Practices related to Scheduling, Eligibility, EHR, Records Security and Safety
• Computer use – Microsoft Office – Word, Excel, PowerPoint, Eaglesoft, HMS
• General office procedures, equipment, and practices.
• Basic financial internal controls
• Customer Service Techniques
• Legal Guidance on confidentiality, HIPPA, Medical Records
• Techniques of effective communication and coaching techniques
• Methods and uses of data collection
• Front desk operations including Managed Care

Skills in:

• Excellent computer software use - Microsoft Office – Word, Excel, PowerPoint, HMS, Teams
• Managing Records within a Healthcare environment
• Billing, coding in healthcare
• Writing and developing written materials (e.g. reports, policies)
• Time management with multiple priorities
• Collecting, evaluating, and analyze data,
• Critical thinking and problem solving
• Work and coordinate the work of others to accomplish tasks
• Expert utilization and use of DOH software applications, HMS
• Strong computer skills with the ability to use Microsoft Office.
• Strong verbal and written communication skills with the ability to establish/maintain effective working relationships/correspondence with others

    Abilities to:

• Establish and maintain effective working relationships with others.
• Provide expert advice and support
• Organize work and data into a logical format meeting timelines
• Utilize problem-solving techniques to evaluate work against standards
• Evaluate systems and processes
• Work independently
• Perform research to identify best practices or resources
• Quickly learn, apply, monitor, and train others.
• Understand and apply rules, regulations, policies and procedures relating to Medical Records
• Prepare reports relating to clinic and clerical functions, plan, organize, and coordinate work assignments
• Communicate timely and effectively across a variety of groups and subjects
• Accurately proof documents and use correct grammar.
• Plan, organize and coordinate work activities while handling multiple priorities and deadlines

Qualifications:

• Valid Florida Driver's License
• High School Diploma

Other job-related requirements for this position:

Emergency Duty -- Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Information Custodian/Delegate – Serves as Information Custodian for assigned information sets; maintains confidentiality of the information in accordance with state and federal statutes, rules, regulations and Department of Health Information Security Privacy Policy, in accordance with Security Policy 3.9.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Lakeland, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.