HUMAN SERVICES PROGRAM RECORDS ANALYST - 64084176

Requisition No: 874182 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM RECORDS ANALYST - 64084176

 Pay Plan: Career Service

Position Number: 64084176 

Salary:  $45,500-$50,000 Annually 

Posting Closing Date: 04/23/2026 

Total Compensation Estimator Tool

HUMAN SERVICES PROGRAM RECORDS ANALYST

This is an internal promotional opportunity only. Only current DOH employees will be considered.

Your Specific Responsibilities:

This position serves as a Human Services Program Records Analyst for the Healthy Families Program. This is a quality assurance position that ensures the Healthy Families Pinellas model meets established standards of fidelity and performance for Healthy Families America Accreditation, Healthy Families Florida, and agency requirements. Conduct regular audits to ensure compliance with quality standards and policies. Develop and maintain quality assurance documentation and implement procedures for ensuring quality assurance activities are conducted routinely. Prepare and present quality reports, data analysis, and feedback to management. Work closely with supervisors, resource specialists, management, and other team members to resolve quality issues and improve performance outcomes for funders.

Drive initiatives to improve quality standards, processes, and the overall performance of the program. Assist Staff Assistant of the Healthy Families Pinellas Program Director with creating/analyzing program surveys for quality improvement, along with completing one QA Phone Survey per home visitor each month from a random family on their caseload. Designs, evaluates, and recommends changes based on need and analysis. Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topic

Required Knowledge, Skills, and Abilities:

· Ability to use Excel for reporting requirements

· Skill in typing

· Ability to plan, organize and coordinate work assignments

· Knowledge and ability to use the copy/scanning machine to share forms and documents with management

· Strong attention to detail and accuracy

· Analytical and problem-solving abilities

· Ability to communicate effectively verbally and in writing.

· Knowledge of basic computer software and ability to enter data in computer.

· Ability to work independently and as part of a team

· Knowing how to find information and identifying essential information

  Ability to plan, organize, and coordinate work assignments effectively.

· Strong attention to detail, accuracy, and ability to follow established procedures.

· Ability to communicate clearly in verbal and written formats.

· Ability to work independently and as part of a team.

· Ability to identify essential information, locate needed data, and analyze findings.

· Skill in typing, document preparation, and use of office equipment such as copy/scanning machines.

 Strong analytical and problem-solving skills, including the ability to interpret trends and identify root causes.

Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.

Qualifications:

Minimum –

· 1 year of experience in quality assurance, data analysis, case management, human services, or program compliance.

· 1-2 years of experience using Microsoft Excel for data entry, reporting, and basic analysis.

· 1-2 years of experience working with databases or electronic case management systems.

Preferred - 

· 2 or more years of experience in quality assurance, auditing, program evaluation, or compliance monitoring within a human services or public health setting.

· Experience working with Healthy Families America (HFA), Healthy Families Florida (HFF), or other home visiting or maternal & child health programs.

· Experience conducting file audits, reviewing electronic case files, or monitoring program fidelity.

· Knowledge of HMS, HFF database systems, or similar data platforms used in home visiting or social service programs.

· Experience developing quality assurance tools, checklists, or process improvement workflows.

· Experience preparing reports, data summaries, or presentations for management or funders.

· Experience providing staff training, coaching, or technical assistance.

· Experience collaborating with multidisciplinary teams, funders, or community partners.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Pinellas County: 

Largo Center: 12420 130th Avenue North Largo, FL  33774

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.