REGIONAL OPERATIONS MONITORING SPECIALIST - 73006483

Requisition No: 847924 

Agency: Department of Revenue

Working Title: REGIONAL OPERATIONS MONITORING SPECIALIST - 73006483

 Pay Plan: Career Service

Position Number: 73006483 

Salary:  $40,517.28 - $54,015.12 / Annually 

Posting Closing Date: 03/17/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Regional Operations Monitoring Specialist (Operations Analyst II)

Leesburg

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an Internal Promotional Opportunity for an Operations Analyst II position on the Region 2 Performance and Accountability Team which performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Conducting reviews of computer system records to determine compliance
• Identifying deficient performance, workflow issues, error trends and training needs
• Preparing reports and making recommendations
• Identifying and resolving operational deficiencies
• Providing guidance and feedback to team members
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the Child Support Program
• Two (2) years of employment experience with the State of Florida Child Support Program and CAMS system
• Two (2) years of experience identifying deficient performance, workflow issues, error trends and training needs
• Experience identifying cases not progressing appropriately in CAMS and the possible causes, in order to assist in making recommendations for resolution
• Experience providing guidance and feedback to internal and external partners

PREFERENCES:

• Experience training Child Support team members to achieve compliance with procedures and work instructions.
• Experience working with multiple Child Support processes.
• Experience utilizing Microsoft Excel to create statistical or performance reports specific to a business process.

SPECIAL NOTES:

• This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue in the Child Support Program.
• This role is eligible for telework after you complete the required probationary period, training and reach an acceptable level of proficiency.
• This position can be located in the Region 2 sites of Jacksonville, Daytona Beach, Leesburg or Silver Springs.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8am – 5pm, Monday through Friday.
• After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking a skills verification assessment. To be considered for an interview, the candidate must complete the skills verification assessment by the deadline given and achieve a score of at least 70%.

SALARY: $40,517.28 - $54,015.12.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Andrea Roberts, (386) 317-7209, Andrea.Roberts2@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.