GOVERNMENT OPERATIONS CONSULTANT I - 60009797

Requisition No: 858269 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 60009797

 Pay Plan: Career Service

Position Number: 60009797 

Salary:  $40,320.81 to $65,005.09 Annually 

Posting Closing Date: 08/13/2025 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Northeast Florida State Hospital (NEFSH) is a 613-bed, licensed mental health treatment facility that provides person-centered services to adults suffering from severe and persistent mental illness. The hospital, located in Macclenny, was established in 1959 and is the largest state operated civil treatment facility. 

NORTHEAST FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position serving as the Government Operations Consultant I within the Medical Division. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• This is a highly responsible position that works with Medical Services Division Management on a variety of administrative matters that involve complex, independent, administrative and consultative activities and assignments. The incumbent in this position must have the ability to coordinate and communicate among a variety of professional staff persons, physicians, managers, vendors & hospital administration. The position requires that the incumbent maintain a working knowledge of the hospital’s mission statement, vision, values, long term strategic objectives, annual business plan objectives, organization structure and operating procedures. This position works with protected health information and compliance with the Health Insurance Portability & Accountability Act (HIPPA) is mandatory.
• Consults with Department Heads, supervisors and administrative/clinical staff to resolve programmatic, administrative and operational issues and problems. 
• Performs first-hand, onsite analysis of operational problems of programs; serves on interdisciplinary staff teams to develop optimum resolutions; carries out the implementation of solutions to ensure management excellence; prepares reports as needed.
• Facilitate/conduct Continuous Quality Improvement projects.
• Conducts regular meetings and provides feedback to project managers. 
• Supports timely completion of project steps by assigned project manager. 
• Meets with Quality Consultant according to standard. 
• Participates in Quality Council process.
• Develops and maintains key data sets for division and facility. 
• Summarizes data, identifies trends and shares with stakeholders according to standard.
• Maintains Quality Board for the Medical Services Division.
• Investigates, assesses, analyzes and makes recommendations to resolve issues and problems to MED and Department Managers. 
• Monitors improvements; process change and corrective actions.
• Ensures that Medical Services hospital operating policies and procedures are current and complete. 
• Assists department heads with routing/review of operating policies and procedures.
• Represents the division on the hospital’s Publications Management Committee (PMC).
• Conducts special studies to assess problems in Medical Services support areas. 
• Prepares written reports and makes appropriate recommendations to the Medical Executive Director.
• Reviews administrative correspondence; identifies tasks and recommends assignments to appropriate operational unit. 
• Analyzes and assesses returned assignments for completeness and accuracy.
• Assist Department Heads with various Human Resource activities (i.e. Employee grievance and disciplinary actions; recruitment and reclassification).
• Performs other duties as assigned.

Knowledge, Skills and Abilities required for the position:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• A bachelor's degree from a college or university is preferred and three years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
• A master's degree from a college or university can substitute for one year of the preferred experience.
• Professional experience as described above can substitute on a year-for-year basis for the preferred college education.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of responding to qualifying questions and entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

#SAMH

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.