OPERATIONS & MGMT CONSULTANT II - SES - 60010081

Requisition No: 843565 

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 60010081

 Pay Plan: SES

Position Number: 60010081 

Salary:  $44,060.11 - $93,415.51 Annually 

Posting Closing Date: 01/02/2025 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Northeast Florida State Hospital (NEFSH) is a 613-bed, licensed mental health treatment facility that provides person-centered services to adults suffering from severe and persistent mental illness. The hospital, located in Macclenny, was established in 1959 and is the largest state operated civil treatment facility. 

NORTHEAST FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position that will serve as Operations & Management Consultant II - SES at the Northeast Florida State Hospital. This position will collaborate with each section within the state facilities and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. 

This is professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.  Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

This is complex administrative, management and consultative work in the identification of operational problems, their resolution and ongoing performance monitoring within the Safety unit.  This position supports the development, promotion, and delivery of Quality Services with a Comprehensive, Outcome Oriented Management System to ensure effective transition of patients back to their communities.

Specific Duties and Responsibilities include:

• In order to ensure Management Excellence, assists Assistant Institutional Superintendent for Safety & Operations (AIS) in the development and implementation of productivity and performance management (CQI) projects designed to achieve Long Term and Annual Business Objectives. 
• Maintains data collection and summary on such programs as needed. 
• Develops and maintains or tracks database records on stated departmental objectives and research projects. 
• Prepares reports and data on projects and objectives as needed.
• Independently monitors and tracks any and all operational aspects of services provided by the Safety unit to ensure progress towards or maintenance of service standards and objectives. 
• Recommends, develops, and implements, where appropriate, corrective actions as needed to ensure that services promote optimal customer satisfaction.
• Conducts performance evaluations for direct reports, monitors work performance, approves leave requests, hiring process, terminations and disciplinary actions as necessary.
• Maintains functional accountability for the management of staff in the Safety & Operations division in the absence of the AIS or as assigned to maintain Management Excellence and ensure optimal customer satisfaction.
• Consults with the AIS for Safety & Operations, Department Heads, and other administrative staff to assess, analyze and resolve programmatic, administrative, and operational issues to ensure that effective management practices are in place to support Treatment Excellence, Customer Satisfaction, Resource Efficiency, and Cost Efficiency.
• Recommends, develops, and implements policies and procedures from the Safety & Operations division including day-to-day operations of service areas.
• Ensures that relevant staff is trained on new procedures, and monitors for follow-up and compliance so that management systems are consistently and appropriately implemented to support Management Excellence and Cost Efficiency.
• Performs objective on-site analysis of operational problems or service programs to ensure Performance Excellence and Resources Efficiency and optimal delivery of quality services to patients and staff. 
• Participates in Quality Improvement monitoring to ensure optimum customer satisfaction.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities required for the position:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• A bachelor’s degree from a college or university in management or healthcare field and two years of professional work experience in management or healthcare field.
• Two years of supervisory experience.

Preference will be given to applicants who have:

• Proficient in creating Spreadsheets in Excel.
• Experience and knowledge in analyzing data for quality improvements activities.
• Experience conducting audits of programs, work processes, and staff performance.

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
  • (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement;
• Tuition waiver for public college courses;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.