OPERATIONS ANALYST I - 60009741

Requisition No: 853736 

Agency: Children and Families

Working Title: OPERATIONS ANALYST I - 60009741

 Pay Plan: Career Service

Position Number: 60009741 

Salary:  $33,760.00 - $63,561.39 Annually 

Posting Closing Date: 05/30/2025 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Northeast Florida State Hospital (NEFSH) is a 613-bed, licensed mental health treatment facility that provides person-centered services to adults suffering from severe and persistent mental illness. The hospital, located in Macclenny, was established in 1959 and is the largest state operated civil treatment facility. 

NORTHEAST FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS IS AN ANTICIPATED VACANCY.

This is a highly responsible and professional position that will serve as an Operations Analyst I at the Northeast Florida State Hospital. This position will collaborate with each section within the state facilities and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. 

This is a highly responsible position that works with Administration on a variety of administrative matters that involve complex, independent, administrative, and consultative activities and assignments. The incumbent in this position must have the ability to coordinate and communicate among a variety of professional staff persons, managers, vendors & hospital administration. The position requires that the incumbent maintain a working knowledge of the hospital’s mission statement, vision, values, long term strategic objectives, annual business plan objectives, organization structure and operating procedures. This position may work with protected health information and compliance with the Health Insurance Portability & Accountability Act (HIPAA) is mandatory. 

Specific Duties and Responsibilities include:

• Consults with Department Heads, Supervisors, and administrative/clinical staff to resolve programmatic, administrative and operational issues and problems. 
• Performs first-hand, onsite analysis of operational problems of programs; serves on interdisciplinary staff teams to develop optimum resolutions; carries out the implementation of solutions to ensure management excellence; analyze data and prepares reports as needed. 
• Reviews administrative correspondence, identifies tasks, and recommends assignments to appropriate operational area. 
• Analyzes and assesses returned assignments for completeness and accuracy. 
• Serves as editor of the newsletter designed and published for staff to assure optimal staff satisfaction. 
• Serves as facilitator for team building efforts of the Hospital Management Team. 
• Serves as chair for the Hospital Employee Committee. 
• Serves as liaison for identified activities that are designed to enhance the morale of employees.
• Coordinates employee recognition programs of all types; arranges for and coordinates quarterly awards ceremonies.
• Develops electronic PowerPoint, facts, suggestion/outcome feedback processes.
• Maintains leadership communication board and develops dissemination strategy to review and respond to employee suggestions.
• Coordinates with leadership in design, development, and facilitation of staff relations activities.
• Performs other duties as assigned.

Knowledge, Skills and Abilities required for the position:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis practices.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
•  Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• A bachelor's degree from a college or university is preferred and one year of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
• A master's degree from a college or university can substitute for the required experience.
• Professional experience as described above can substitute on a year-for-year basis for the preferred college education.

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance 
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
  • (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement
• Tuition waiver for public college courses

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.