GENERAL AND OPERATIONS MANAGER I - 60019557

Requisition No: 857305 

Agency: Children and Families

Working Title: GENERAL AND OPERATIONS MANAGER I - 60019557

 Pay Plan: SES

Position Number: 60019557 

Salary:  $50,584.67, in accordance with DCF salary policy 

Posting Closing Date: 07/30/2025 

Total Compensation Estimator Tool

This is an Internal Agency opportunity

Only current department employees are eligible to apply

General and Operations Manager

Department of Children and Families

  THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

GENERAL AND OPERATIONS MANAGER – 60019557 - ESS OPBI Quality Management

 THIS IS NOT A TELEWORK POSITION.

The location of this position will be determined based on the location of the selected candidate.

The selected candidate will be required to work at the closest office location.

Travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM REQUIREMENTS: 

• Must be a current Florida DCF Economic Self Sufficiency employee.
• Must have a valid Florida driver’s license.
• Must be willing to travel extensively, including overnight travel.
• Must have at least two years (24 months) of documented work experience determining Food Assistance eligibility or oversight/monitoring.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Experience as an Economic Self Sufficiency Specialist II
• Experience as an Economic Self Sufficiency Specialist Supervisor

POSITION DESCRIPTION

This is a highly responsible professional position requiring advanced expertise in Economic Self Sufficiency (ESS). The individual in this position will be responsible for organizing, planning, developing, and implementing improvements in the Quality Control (QC) program area, including extensive knowledge of program concepts, policies, and operations procedures, Federal and State laws and regulations, and the eligibility system. This position is responsible for identifying and analyzing complex management problems, and developing and recommending solutions. The position requires an enthusiastic candidate who displays progressive thinking and a can-do attitude. They must possess the ability to analyze data, write reports, think critically, strategically, and utilize technology to advance the program.

JOB DESCRIPTION

• This is professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.  Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). 
• Serves as the liaison with the FNS federal QC reviewer and team lead to ensure policy interpretations and continuity of the federal re-review of the states QC reviews.  Conducts a management review of all disagree errors found through the FNS federal re-review process and prepare responses on all federal differences resulting in error and/or system deficiencies.
• Provides supervision, support and direction to assigned direct reports whose responsibilities include federal compliance with SNAP QC activities within the ESS program.  This requires overseeing the provision of technical assistance, monitoring, case reviews and QC facilitation to operational staff.  It requires assigning and tracking SHPS work assignments to ensure reviews are carried out by assigned deadlines and in the most accurate manner possible.
• Collects data from Quality Control Reviews, analyzes errors and defecincies reviewed by SHSPS.  Able to produces written reports summarizing findings from data analysis and make recommendations for improvement.
• Coordinates, develops, analyzes and provide responses to any QC federal reviews, and/or annual federal corrective action plans or remedial action plans. Responsibilities include encouraging and promoting communication with internal and external staff to implement corrective action based on results gained through the QC process.  
• Assists with developing quality control policies and procedures based on state and federal guidelines.  Interprets federal and state policies and procedures, and issues QC procedural guidelines and instructions to QC SHSPS.  Provides technical assistance to SHSPS pertaining to the interpretation and application of QC rules and regulations, management review procedures and departmental program policies.  Provides QC staff with written clarifications and interpretations for specific complex case situations relating to Handbook 310.
• Responsible for policy in assisting with daily policy interpretations from QC staff or state and federal offices and makes recommendations to the state for process improvement processes to help reduce errors.
• Ensures all reviews are conducted in accordance with the FNS 310 Handbook, federal and state policy, regulations, procedures and guidelines to avoid arbitration/regression to the states SNAP error rates.  This is accomplished through case reviews and close communication with statewide QC staff.  
• Updates and maintains QC training and procedure guides.
• Acts on behalf of the Senior Management Analyst Supervisor during their absence.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities (KSA’s)

• Ability to review, absorb, understand, and apply state and federal policy in an effort to increase the effectiveness of the Quality Control review and to increase and maintain exceptional program integrity.
• Knowledge of Spreadsheets and Data Analysis.Experience in MS Office (Word, Excel, Power Point, others).
• Ability to prioritize work and multi-task.
• Ability to discuss technical issues and make sound decisions.
• Ability to contribute to a high-performing, highly motivated team by applying interpersonal communication and collaboration skills to achieve project goals.
• Ability to motivate Quality Control staff to accept changes in policies and procedures.
• Ability to draft communications for program-wide distribution.
• Have a detailed working knowledge of Food Assistance government assistance program administered by the ESS program office.
• Knowledge of the methods of data collection and analysis.
• Basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Organize data into logical format for presentation in reports, documents and other written materials; conduct fact-finding research.
• Utilize problem-solving techniques.
• Work independently.
• Understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Plan, organize and coordinate work assignments.
• Communicate effectively.
• Establish and maintain effective working relationships with others.
• Knowledge of technology, computer software including applications. 

Important Application Process Information: 

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME. 

**It is unacceptable to use the statement “See Resume” in place of entering work history information. ** 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.  
• Account for and explain any gaps in employment so that the hiring process is not delayed. 
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history. 

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.   

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.