GOVERNMENT OPERATIONS CONSULTANT II - 67032655 - SUNLAND - QUALITY SERVICES

Requisition No: 878770 

Agency: Agency for Persons with Disabilities

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 67032655 - SUNLAND - QUALITY SERVICES

 Pay Plan: Career Service

Position Number: 67032655 

Salary:  $45,060.11 - $49,566.14 Annually 

Posting Closing Date: 07/14/2026 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: Center Monitor - Career Service

POSITION NUMBER: 67032655

OPEN COMPETITIVE OPPORTUNITY

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$45,060.11 - $49,566.14 Annually                       $1,733.08 - $1,906.39 Bi-weekly

The hiring salary may exceed the maximum posted salary.  

Position Summary

This position operates under the working title of Quality & Compliance Support Specialist and performs highly responsible, independent work assignments in the Quality Services Department under the direction of the Quality Services Director. The position supports organizational quality improvement initiatives through operating procedure management, data analysis, quality assurance activities, risk management support, and management of critical organizational systems.

The Work You Will Do 

Serves as the lead facilitator for the development, review, and revision of Operating Procedures (OPs) and Instructional Memorandums (IMs).  Works collaboratively with Office of Primary Responsibility Owners (OPROs) to ensure assigned documents are completed within established timelines. Reviews final drafts to ensure clarity, accuracy, consistency, compliance with grammar and formatting standards, and adherence to Agency for Persons with Disabilities and Sunland Center requirements. Coordinates responses to administrative and State Office review comments and maintains all electronic tracking systems, archives, and official  signed records. 

Responsible for overall management of Sunland resident census and other related data systems including prompt system updates following events resulting in data changes and strict adherance to routine (i.e., monthly) and ad hoc report submission deadlines. Routinely evaluates data integrity, reporting processes, and system efficiencies; identifies opportunities for improvement; and coordinates the development and implementation of corrective actions and process enhancements.

Provides backup support to the Risk Manager by preparing and submitting Critical and Reportable incident reports in accordance with established requirments and timelines, maintaining incident tracking systems, and facilitating incident review meetings.

Serves as a quality assurance (QA) team member conducting scheduled and other assigned QA audits of programs, services, records, and operational processes within Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID).

Provides backup support to the Workers’ Compensation Coordinator by processing case management documentation, coordinating correspondence with case managers, claims adjusters, and departmental leadership, maintaining electronic records, and ensuring timely completion of required Workers’ Compensation activities.

Performs other related duties as assigned, including committee and workgroup membership representing the Quality Services Department and Sunland Center.

Is considered essential personnel in times of emergency/disaster.

Minimum Qualifications

• Preferred; bachelor’s degree or higher education
• At least one (1) year of experience utilizing database and spreadsheet software to maintain, analyze and report data
• At least two (2) years of experience developing professional documents such as reports, policies, procedures, or technical guidance documents.

Knowledge, Skills, And Abilities

Knowledge of current federal and state regulations, standards, and requirements governing Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID).

Knowledge of quality assurance, risk management, performance improvement, and compliance monitoring principles and practices.

Skill in utilizing computerized data management systems and advanced Microsoft Office applications, including Microsoft Excel, Word, Access, and Power BI, for data analysis, reporting, and presentation development.

Skill in strategic thinking, problem solving, process improvement, and organizational planning.

Skill in researching, interpreting, and applying laws, regulations, policies, and operational requirements to the development and revision of operating procedures, instructional memorandums, and related guidance documents.

Ability to collect, analyze, interpret, and present data; identify trends and areas for improvement; develop findings and recommendations; and prepare comprehensive reports and presentations for management review.

Ability to communicate effectively both orally and in writing, including the preparation of professional correspondence, reports, and procedures.

Ability to plan, organize, prioritize, and coordinate multiple assignments and projects simultaneously while meeting established deadlines.

Ability to facilitate workgroups, collaborate with stakeholders across organizational levels, and coordinate activities involving multiple departments and program areas.

Ability to exercise independent judgment, maintain confidentiality, and make sound decisions consistent with agency policies, procedures, and applicable regulations.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.

Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

Recruiting Contact:

Lizzie Holland

Human Resource Specialist/Recruitment Manager

Sunland Human Resources

Division of Administration and Facility Operations

E-mail: lizzie.holland@apdcares.org

3700 Williams Drive

Marianna, FL. 32446

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.