OPERATIONS & MGMT CONSULTANT II-SES - 40041074

Requisition No: 855893 

Agency: Commerce

Working Title: OPERATIONS & MGMT CONSULTANT II-SES - 40041074

 Pay Plan: SES

Position Number: 40041074 

Salary:  $44,941.31 - $50,000.00 

Posting Closing Date: 07/17/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /  SES

POSITION LOCATION:      Marianna, Florida

OPERATIONS & MANAGEMENT CONSULTANT II-SES

OPEN COMPETITIVE

This is an anticipated vacancy.

www.floridajobs.org/

Your Specific Responsibilities:

This position is responsible for administering services for the delivery of Veteran Workforce Development activities and services in accordance with guidelines as stated in Public Law 100-323. Working with all levels of organization to ensure all aspects of the Veteran Program are met, while maintaining close communication with FloridaCommerce Veterans Program Administrators and Federal Department of Labor (DOL) Veterans Program Administrators and CareerSource Chipola’s (CSC)  corporate management team.

This position spends the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors. Note:  All actions are discussed at length with the CSC Program & Center Director or designee.

In consultation with the CSC Program & Center Director or designee, completes personnel paperwork for new hires and current FloridaCommerce staff.  Monitors worker performance, recommend personnel actions, including but not limited to promotions, transfers, performance improvement, and dismissals.  Explains rules, policies, or regulations, and recommend actions to ensure compliance. Ensures all required reports are submitted to management and all employees are completing daily job requirements reporting requirements are met and appropriate services are provided. Confers with personnel to ensure successful functioning of newly implemented systems or procedures.

Reviews programs, services, forms, and reports and confers with the  CSC Program & Center Director or designee and users to identify problems and improvements.  Prepares manuals and trains workers in use of new forms, reports, and procedures in accordance  to the organizational policy.

Coordinates, analyzes and reviews activities of assigned associates.  Facilitates input and feedback from associates.  Assists the  CSC Program & Center Director or designee with  day-to-day activities of the office, which includes handling complaints from customers, employers and staff. 

Provides administrative support for program activities and FloridaCommerce staff. Ensures necessary correspondence and reports are accurate and submitted timely. Maintains accurate documentation and administrative records.  Ensures that local performance standards are met and meets all reporting deadlines set by the CSC Program & Center Director.   

Responsible for providing training, education, career counseling/case management and assessments to a broad range of customers.  Provide individualized and/or group labor exchange services to eligible persons, including intake and assessment, counseling, testing, job search assistance, referral and placement, Reemployment Assistance (RA) services and continued claims services.

Provides services to Reemployment and Eligibility Assessment (RESEA) services to Reemployment Assistance claimants in accordance with all established guidelines and timeframes.

Assists customers in deciding vocational goals and developing employability plans for entrance into employment.  Interviews and assesses customers for job readiness through aptitude tests, interests, personal characteristics, education and work history.

Will receive and process job orders and will code each opening by occupation and industry in accordance with O”Net. Will conduct file searches on  job orders for qualified applicants adhering to veterans' preference and mandated Federal contractor requirements. Will also conduct timely job order follow-up and ensure follow-ups are completed timely by other staff.

In consultation with the CSC Program & Center Director or designee, performs program monitoring to ensure compliance with policies and procedures and makes recommendations for changes as needed.

Maintains accurate documentation and records for follow-up on customers. 

Promotes the CareerSource Center services and programs throughout the community via telephone contacts, job fairs, community organizations and public and private agencies.

Recommend improvements to work methods or procedures, complete training to all staff members, ensuring all reporting requirements are met, appropriate services are provided, research and respond to participant inquiries and/or complaints regarding career managements issues.

Performs other related duties as required or assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective customer service.
• Ability to provide excellent customer services.
• Knowledge of the basic principles of counseling and case management.
• Knowledge of basic leadership and mentoring skills.
• Knowledge of basic workforce plans and business/management principles.
• Working knowledge/proficiency in using Microsoft Office Suite.
• Skilled in group presentations or workshop instruction and/or facilitation.
• Ability to promote and market CareerSource programs and services.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to work effectively as part of a team.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to conduct presentations in groups or individual settings.
• Ability to listen, establish and maintain effective working relationships with others.
• Ability to plan, organize and coordinate work assignments.
• Ability to prepare reports to include recording, evaluating and analyzing data.
• Ability to interact with high-ranking representatives of local business and community organizations.
• Ability to supervise, motivate and provide direction in the activities of others to accomplish goals

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• The selected candidate may be required to work weekends or after regular work hours at job fairs, or community meetings once or twice a month.
• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Other job-related requirements for this position:

• The incumbent must possess or obtain certification as a workforce Professional within one year of employment in the position.
• The incumbent is required to travel in the administrative area and must provide own transportation.

Preferred:

• Working knowledge of Wagner-Peyser laws and regulations.
• Computer keyboard typing skills due to the level of data entry in the management information systems.
• Experience in the Employ Florida and ReCONNECT systems.
• Strong organizational and multi-tasking skills.

Pay:  $44,060.11 - $50,000.00

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This position performs complex administrative and consultative work providing operational and management coordination for the Department of Commerce. The incumbent in this position provides administrative direction, supervision, consulting services, management coordination, and management support in the areas of human resources, Wagner Peyser (WP) services/operations, and supervision within Local Workforce Development Board (LWDB) Region 3.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Marianna, Florida is known as the “City of Southern Charm”.  It is a quiet, quaint and charming town, officially a “Florida Main Street Town”.

Marianna is:

• Known is famous for its breathtaking caverns at Florida Caverns State Park where visitors can explore underground wonders.
• The town is also known for its rich history, charming downtown district, and warm Southern hospitality.
• It is also famous for being the burial location of the Confederate governor of Florida, John Milton, and is the site where the historic battle of Marianna took place.
• Approximately 50 miles from the nearest beach.

• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth             

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

• * We care about the success of our employees.

  * We are always improving our technology, our tools, our customer’s experiences, and ourselves.

  * A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.