SENIOR CLERK - 64003492

Requisition No: 864351 

Agency: Department of Health

Working Title: SENIOR CLERK - 64003492

 Pay Plan: Career Service

Position Number: 64003492 

Salary:  $36,000.00- $37,126.44 

Posting Closing Date: 11/09/2025 

Total Compensation Estimator Tool

Open-*Pending Reclassification*

Your Specific Responsibilities:

This is a para-professional position responsible for providing various functions in the WIC Certification process for the Supplemental Nutrition Program for Women, lnfants, and Children (WlC). This position primarily serves Jackson County, but floats to any clinic site within the agency when necessary. All work is carried out under the supervision of a Senior Public Health Nutritionist. The employee in this position is required to work under the direction of the professional staff. The employee will be cross trained and expected to foster teamwork and assist staff when clinic staffing is short. The employee is responsible for good communication of all program issues with their supervisor and the WIC Coordinator. The employee will be required to satisfactorily complete the State of Florida Nutrition Training Series. The employee must be able to work with all clients in a fair and impartial manner. Compliance with all standards associated with this position is required, along with adherence to security, integrity and confidentiality regulations, policies and procedures related to information under the direct control of this position. The incumbent of this position will come to work and exhibit an attitude of friendliness and eager customer service towards all participants and act respectfully and courteously to fellow employees and program participants.

Independently screens client family income and demographic information. Appropriately initiates certification for the WC Program utilizing the FL-VVISE System. Works with potential clients in a confidential and compassionate way to assure all possibilities of eligibility determination are complete before determining applicant as ineligible. Independently reviews client eligibility process for completion and issues WC benefits, EBT Cards and VOC/ID cards as appropriate. Advises and instructs WIC participants regarding benefit redemption, food purchase procedures, and rules and regulations of the WIC Program. Informs WIC Participants when certification expires and reviews eligibility determination requirements for recertification. Records documentation in the FL-WISE System to communicate participant needs. Manages the EBT card inventory, returned formula, and related inventories. Provides second nutrition education contacts for low-risk WIC participants based on newsletter and lesson plan. Correctly schedules participant certification and issuance appointments using the FL-WSE Appointment System. Answers WIC clerical office phones and answers participant questions, provides requested services via phone if appropriate, or routes call to nutrition staff if needed.

Performs and records accurate measurements (heights/lengths and weights) and Hgb as needed for certification or follow-up. Documents information in the participants’ record as appropriate. Makes referrals to appropriate providers according to established procedures. Promotes breastfeeding and provides breastfeeding support and refers to appropriate breastfeeding specialist. Records alerts in the FL-WiSE System to communicate participant needs. Appropriately routes calls/questions to nutrition staff when needed or out of scope. Uses CDC approved equipment properly.

Conducts outreach activities (e.9. appointment reminder telephone calls, missed appointment telephone calls and mail outs, to provide current and potential clients information about the WIC program as directed. Participates in nutrition program activities in the community as needed. When needed, will assist SPHN with Outreach Activities. Properly receives all supplies as they are delivered according to established protocol. Distributes all supplies as directed. Monitors supplies and educational materials assuring smooth service provision and inventory control.

Completes assigned duties in a timely manner according to agency protocol. Attends meetings, trainings, and performs other duties as required. Complies with all rules and regulations in the employee handbook. Completes timesheet and EAR’s as directed.

All other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of VENA.
• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skilled in basic counseling techniques.
• Skilled in the Florida Nutrition Training Series.
• Skilled in Florida WIC Breastfeeding Peer Counseling Program.
• Ability to assist clients in accessing community resource services.
• Ability to interview clients to identify needs.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationships with others.
• Ability to communicate effectively with staff and program participants.

Qualifications:

Minimum: Current Valid Driver’s License

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

4979 Healthy Way, Marianna, FL 32446

This position will also work at the following counties: Calhoun and Liberty.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.