DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64002634

Requisition No: 855958 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64002634

 Pay Plan: Career Service

Position Number: 64002634 

Salary:  $53,000.00-$56,000.00 

Posting Closing Date: 07/14/2025 

Total Compensation Estimator Tool

                                                                                                                               Job posting category – Internal

Your Specific Responsibilities:

The incumbent will be working in a team environment providing on-site technical assistance to various Florida Department of Health in Miami-Dade County offices and clinics. Incumbent will answer questions or resolve computer problems for clients in person, or from remote locations as well as provide support for the departments' software applications. Incumbent will report directly to the Florida Department of Health in Miami-Dade County’s Service Desk Manager.

Analyzes desktop and laptop computer and peripheral hardware issues and makes determination on the best course of action for resolution. This may be performed by direct repair or by coordinating service visit with an approved vendor.

Assists with deploying, troubleshooting, and replacing network infrastructure including network switches, patch panels, network power supplies.

Assists in deploying, troubleshooting, and replacing wireless network infrastructure including wireless controllers, access points, and remote access points.

Assists with troubleshooting the agency’s customer queue system, Q-Flow. This includes software and hardware such as lobby displays, kiosks, device manager computers, ticket printers, audio equipment, user accounts, system roles and user groups.

Coordinates and/or installs computer software as well as troubleshoots existing software installations including Commercial (Off- the-Shelf) and FDOH/FDOH in Miami-Dade County specific application software.

Consults with vendors and other FDOH personnel to resolve issues and schedules on-site visits by approved vendors when necessary. This may require monitoring and working with the vendors on site.

Receives assignments and responds to Incidents and Service Requests in the Footprints system in a timely manner and per established standards. Documents all systems work, including installations, configurations, and changes in a timely manner.

Diagnoses and remediates workstation network connectivity issues. Makes determination on the nature of the problem and, if necessary, works with State or local Florida Department of Health in Miami-Dade County’s network team to resolve.

Troubleshoots printers, makes necessary repairs or coordinates with team for vendor resolution.

Provides end-user support via the Florida Department of Health in Miami-Dade County’s Service Desk on an "as needed" basis, and other miscellaneous IT activities when directed by IT Service Desk manager.

Provides Audio / Visual assistance during staff meetings or other events as needed.

Position is required to participate in the afterhours on-call rotation.

Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• End-User Support - Able to support end-users with varying degrees of computer skills, via telephone, on-site, and through remote tools.
• Desktop Operating Systems - Proficiency with Microsoft Windows Operating Systems – Use, management and troubleshooting, including configuration of OS with existing Microsoft networks.
• Microsoft Active Directory - Basic understanding of Microsoft Active Directory and objects.
• Networking - Able to operate basic network tools and services to troubleshoot workstations and reset accounts.
• Application software - Proficiency with Microsoft Office suite - Proficiency with Microsoft SQL, Microsoft Outlook email, Microsoft Internet Explorer and Adobe Acrobat.
• Troubleshooting & Analysis - Possess the skills necessary to troubleshoot end-user support issues, either onsite or remotely. Methodically diagnose PC desktop and laptop issues and exercise good judgment on the most efficient course of action.
• Demeanor - Exhibit cheerful and helpful disposition while dealing with customers.

Qualifications:

Minimum -

• Experience with end-user technical support.
• Driver’s license is REQUIRED and must be clean to be approved to drive State/County vehicles. 

Where You Will Work:

2515 W. Flagler Street, Miami, FL 33135

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.