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Date: Sep 22, 2021

Location: MIAMI, FL, US, 33165

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 473362 

Agency: Children and Families


Position Number: 60066040 

Salary:  $27,926.08 

Posting Closing Date: 10/30/2021 

Requisition No: 

Agency: Children and Families


Position Number: 

Salary:  $27,926.08 

Posting Closing Date:  9/24/2021


Previous applicants no need to reapply







 This is an internal professional position in the Southern region ACCESS program. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading and guiding staff towards continuous quality improvement. Various locations.  Must be willing to work at any location in Miami-Dade.


Two (2) or more years’ experience determining eligibility for food stamps, Medicaid and cash assistance is preferred or above.  


This is a professional position primarily responsible for providing back-up to the unit supervisor in day to day basis.  It includes but is not limited to: reviewing cases during the various processes in the service delivery model, performing case reviews and providing feedback to strengthen accuracy rates and providing training or mentoring staff.

  • Assists supervisor in performance mentoring and technical assistance and provides in-unit training for development or for those employees where problems have been identified.
  • Perform case reviews as assigned.  Performs operational monitoring, tracking or casework and completes reports as assigned.
  • Assists supervisor in handling client complaints and acts as a supervisory back-up in the supervisor's absence.
  • In this capacity, may be required to process special error-prone/complex cases.
  • Accurately inputs data into all systems and evaluates outcome of the system to ensure that eligible individuals receive their benefits.
  • Reviews and analyzes data from Quality Control and all monitoring sources and provides training sessions in areas where errors were identified.
  • Reviews the cases of clients who request a fair hearing to ensure that the case was processed correctly and hold a conference with the client at the request of the supervisor.
  • Participates in committees, work groups and community activities as directed by the supervisor.
  • This position will also back up the supervisor when necessary to assist in escalations in the service center Lobby.  Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.
  • Perform other related duties.
  • Knowledge of public assistance program objectives and policies
  • Knowledge of problem-solving techniques
  • Knowledge of training principles and practices
  • Knowledge of goal setting techniques.
  • Ability to communicate with others to obtain and verify information concerning eligibility.
  • Ability to detect and evaluate potential fraudulent situations.
  • Ability to analyze and interpret written, numerical, and verbal data from various sources.
  • Ability to enter Data accurately into a computerized system.
  • Ability to navigate through computer screens and complete and review basic computer documents and other forms.
  • Ability to review work to ensure compliance in accordance with regulations relating to eligibility and timeliness
  • Ability to read, understand, apply complicated and detailed regulations, and policy directives.
  • Ability to perform a variety of mathematical computations accurately and rapidly.
  • Ability to prepare, clear, concise and accurate records and reports.
  • Ability to maintain cooperative working relationships with the public and staff.
  • Ability to follow written and oral directions and instructions.
  • Ability to conduct fact-finding interviews
  • Ability to work with a diverse range of people
  • Ability to establish and maintain effective communication both oral and written
  • Ability to establish and maintain effective working relationships with others
  • State of Florida Employment applications must reflect current employment history in order to receive full consideration. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Miami