FAMILY SUPPORT WORKER - 64030834

Requisition No: 854734 

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64030834

 Pay Plan: Career Service

Position Number: 64030834 

Salary:  $36,000.00 - $38,000.00 

Posting Closing Date: 06/16/2025 

Total Compensation Estimator Tool

                                                                                                                                   Job posting category: Internal

Your Specific Responsibilities:

This position provides basic social services and direct WIC Program breastfeeding education, assistance and/or support to WIC participants in various locations throughout Miami‑Dade County. This position requires specialized training to provide appropriate breastfeeding counseling for WIC participants. The incumbent provides services for the WIC Program in accordance with DHM 150‑24, and the FL‑WISE User’s Manual.  Incumbent is responsible to follow and adhere to all rules, regulations, policies, and procedures of the Florida Department of Health (FL‑DOH) and the WIC and Nutrition Program.  The incumbent in this position will have the authorized “need to know” access to confidential WIC client records, and the FL‑WISE data system.  Assignments of Duty Station, hours and days worked may vary based on agency/unit needs. Incumbent will have access to records containing social security numbers in the performance of job duties. The incumbent of the position will work with a diverse population and will deliver services in English/Spanish or English/Creole.

Promote breastfeeding as the normal, preferred method of infant feeding by providing basic research‑based breastfeeding information to pregnant and breastfeeding or post‑partum mothers through peer to peer counselor contacts. Provide support through personal interaction, information on aspects of normal breastfeeding, anticipatory guidance to reduce the occurrence of problems, and/or additional information or resources. The incumbent will model breastfeeding and parenting of infants and may bring their infants (under one year of age) to class demonstrations, clinic waiting rooms, and other WIC program events.

Counsel WIC pregnant and postpartum mothers by telephone and/or in Miami‑Dade WIC units to manage common maternal and infant breastfeeding issues. Properly screen and assess client’s breastfeeding needs, obtain demographic information and breastfeeding/health data, and document in the client’s electronic record. Give basic research‑based information to assist mother to prevent, handle and remedy common breastfeeding concerns. Provide appropriate referral to IBCLC and/or other health care professionals and follow‑up with accurate documentation according to established protocols as needed and/or required.

Directly encourage and support breastfeeding clients through telephone assistance via the Miami‑Dade WIC Breastfeeding Helpline. Maintain Miami‑Dade WIC Breastfeeding Helpline during official operating hours, nights, weekends and/or holidays. During core work hours incumbent must maintain online availability to answer live calls. Return client calls within the approved time frame as determined by the Breastfeeding Coordinator. Provide appropriate follow‑up as needed and/or required.

Teach breastfeeding classes and lead support groups in FL‑DOH Miami Dade WIC units, hospitals, outreach events, local community organizations and businesses, as assigned.

Participates in outreach activities including but not limited to health fairs, DOH events, community programs, contacting healthcare professionals, contacting potential WIC clients, attending outreach activities, scheduling and rescheduling client appointments, and other outreach activities as assigned.

Operates FL‑WISE Computer System, scanners, pin pads, and network printers, and electronic databases.

Attends all WIC Program, Florida Health in Miami Dade County, Florida Health and other meetings or conferences as assigned. Participates in mandatory meetings and in‑service trainings.

Ensure accurate completion and timely submission of all administrative records including but not limited to: EARs, timesheets, leave requests, travel, monthly reports, SERVFL, Train Florida, etc. Email communications must be maintained on daily basis.

Provide support to Breast Pump Coordinator that may include, but not limited to breast pump education, follow‑ups, issuance and timely and proper disinfection of breast pumps.

Perform other related duties as assigned.  Adheres to assigned work duties as designated by supervisor.

Required Knowledge, Skills, and Abilities:

Knowledge and skills in applying breastfeeding policies, principles and practices as they relate to the needs of the clients.

Skill in determining breastfeeding needs and developing breastfeeding education plans with proper referrals.

Ability to provide breastfeeding education to WIC clients with proper documentation.

Ability to promote WIC Services in a professional manner. Knowledge and skills in use of computer, Outlook, WIP, TLC, and Word.

Ability to analyze data, solve problems independently and complete arithmetic calculations.

Ability to be discrete and maintain strict confidentiality.

Ability to communicate effectively with others in writing and orally as indicated by the needs of the audience.

Ability to communicate verbal information effectively to individuals and/or group of individuals.

Ability to enter data quickly and accurately into computerized database.

Ability to establish and maintain effective working relationships with others.

Ability to get along well with people.

Ability to initiate, work independently, highly organized and attentive to details.

Ability to interview clients.

Ability to plan, organize and coordinate work activities.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to use WIC Data System proficiently.

Knowledge of correct grammar.

Qualifications:

Minimum – This position requires a minimum of 28 hour PARAPROFESSIONAL  BREASTFEEDING PEER COUNSELOR TRAINING through a WIC program or other public health agency, valid driver’s license and access to a private automobile to perform work related assignments.

Preferred - Incumbent in this position is preferred to be bilingual in English/Spanish or English/Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7785 NW 48 Street Suite 325 Miami, FL 33166

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.