HEALTH SUPPORT TECHNICIAN - 64084794

Requisition No: 847963 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64084794

 Pay Plan: Career Service

Position Number: 64084794 

Salary:  $33,760.00-$36,000.00 

Posting Closing Date: 03/14/2025 

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                                                                                                                Job posting category - Open Competitive

Your Specific Responsibilities:

Incumbent gives the Physician and/or RN assistance as needed, including facilitating clients’ records and other materials when requested for the Family Planning and Colposcopy clinics.  Prepares for clinic services by providing special instructions to clients, administering urine tests, taking and recording client’s weight and blood pressure and numerically recording each client’s arrival prior to provider’s examination.  Prepares treatment rooms for patient examination/procedure, keeping the rooms neat and clean, with necessary supplies and re-stocks at the end of each clinic session in preparation for the next day. Explains treatment procedures, medications or providers' instructions to patients. Cleans and sterilizes instruments and disposes of contaminated supplies.

Greets clients, provides information, answers questions and routes clients as per procedures.  Schedules/reschedules and confirms client appointments. Answers telephone/transfers calls. Calls clients to remind of appointments and reschedules no shows.

Registers clients in HMS.  Interviews, verifies and records patient demographics and determines eligibility for insurance benefits or Medicaid. Follows client check in processes, completes forms and copies/scans required client documents. Reviews super bill to ensure information is entered accurately in the HMS record-of service section. Receives and records payments, provides correct change, and issues receipt if necessary.

Protects the security of medical records/EHR to ensure that confidentiality is maintained. Ensures that the client’s medical record/EHR is completed following policy and established procedures. Utilizes approved forms/screens. Scans and files registration and clinical documents. Processes release of information (ROI) request ensuring that valid authorization has been given by the client or the client’s legal representative; releases information to persons and agencies according to policy and regulations. Prepares and witnesses consent forms as appropriate.

Communicates with APRN/RN on what specific supplies are needed, conducts inventories on medical supplies and checks expiration dates and orders supplies as necessary.  Generates computer database and completes reports and other statistical data.

Assists in clinical and clerical duties for prenatal and family planning clinic and provides coverage at other clinic sites as needed. Prioritizes work assignments. Participates in workgroups and meetings and attends/completes required trainings. Reviews/responds to email daily and completes on time all administrative requirements such as EAR’s, timesheets, FLHAN response, reports, etc. Attends a minimum of two health fairs/community outreach activities per year.

Performs all other duties as assigned.

Where You Will Work:

11865 SW 26 St. Miami, FL 33175.

Required Knowledge, Skills, and Abilities:

• Knowledge and proficiency with computers and various computer programs
• Knowledge of basic medical terminology and of basic computer software
• Knowledge of office and clinical procedures and practices
• Knowledge and proficient with electronic health records
• Skill in using medical or testing instruments
• Skill in taking blood pressure readings
• Ability to deal with the public in a tactful, courteous and effective manner
• Ability to interview patients and obtain complete medical history
• Ability to follow instructions and review data for accuracy and completeness
• Ability to communicate effectively and establish and maintain effective working relationships with others
• Ability to organize and maintain filing systems

Qualifications:

Experience as a medical assistant.

Preferred

The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.