HUMAN SERVICES PROGRAM ANALYST - 64004871

Requisition No: 879643 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM ANALYST - 64004871

 Pay Plan: Career Service

Position Number: 64004871 

Salary:  $47,000.00-$50,000.00 

Posting Closing Date: 07/24/2026 

Total Compensation Estimator Tool

Job posting category – Open Competitive

Your Specific Responsibilities:

The Pre-Exposure Prophylaxis (PrEP) Navigator provides intensive care coordination, support and services to HIV negative individuals who require assistance in accessing and remaining in PrEP care. This position will assist PrEP clients with services such as, but not limited to, health insurance enrollment, PrEP provider identification, appointment scheduling, management of clinical costs, appointment reminders, education on the benefits of PrEP and ongoing maintenance. This position requires firsthand knowledge of public health systems, as well as professional and interpersonal skills to interact with health care clients, health care professionals and others who impact HIV/STD Prevention and Control, public health awareness and other CHD activities. Duties will also require knowledge of varied social, economic, cultural and lifestyle characteristics, and skill in communicating with, and eliciting information from patients and target groups with these diverse backgrounds. Minimal guidance and instruction on work methods, procedures and techniques are provided with a review of activities at completion for technical accuracy, timeliness and adherence to instructions and guidelines.

Work with STD clinical staff and others to identify potential PrEP clients and those in need of PrEP navigation services.

Provide support to HIV negative individuals who are interested in starting PrEP and those already utilizing PrEP care.

Complete screenings to identify readiness for PrEP and other barriers to care. Work with client to identify possible solutions.

Assess benefits and insurance, and if needed, provide assistance to access payor programs.

Provide PrEP disease prevention and PrEP adherence education and counseling.

Create procedure for injectable PrEP. Daily follow up with patients to verify appointments, update database, verify delivery of medication. Monitor Q-flow with the goal of reducing patient cycle time, receiving E-Faxes, Patient scheduling for initial and follow up appointments, schedule overbooks to accommodate patient needs.

Review patient appeals and follows up with pharmacy provider to ensure information requested is provided in a timely manner

Facilitate Telehealth appointments by contacting patients to schedule, assisting with lab orders, complete financials, and insurance verification. Contact patients before appointment to confirm and ensure labs are entered

Navigate patients through Gilead Patient Assistance Program to ensure patient approval.

Assist in documenting program activities and reports outcomes in Microsoft Dynamics Patient Reporting System.

Effectively collaborate with all individuals involved in PrEP care and program delivery for the purposes of supporting high quality PrEP programming.

Provide ongoing follow up to ensure PrEP adherence.

Maintain appropriate patient files and timely documentation of services utilizing applicable databases and software.

Performs related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of compiling, organizing and analyzing data.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Ability to maintain strict confidentiality.
• Judgement and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Qualifications:

Minimum-

Valid driver’s license and access to an automobile to perform work related duties, experience performing case management activities.

Preferred -

The incumbent in this position is preferred to be fluent in English/Spanish or English/Creole.

Where You Will Work:

HDC: 1350 NW 14th Street

Miami FL 33125

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.