HUMAN SERVICES PROGRAM ANALYST - 64061812

Requisition No: 873645 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM ANALYST - 64061812

 Pay Plan: Career Service

Position Number: 64061812 

Salary:  $45,000.00-$48,000.00 

Posting Closing Date: 04/20/2026 

Total Compensation Estimator Tool

Job posting category – Internal Agency

Your Specific Responsibilities:

This is a Disease Intervention Specialist providing Linkage to Care services. This position requires firsthand knowledge of public health systems, as well as professional and interpersonal skills to interact with health care clients, health care professionals and others who impact STD Prevention and Control, public health awareness and other CHD activities. Duties will also require knowledge of varied social, economic, cultural and lifestyle characteristics, ability to work in a fast-paced environment and a skill in communicating with and eliciting information from patients and target groups with these diverse backgrounds. Minimal guidance and instruction on work methods, procedures and techniques are provided with a review of activities at completion for technical accuracy, timeliness and adherence to instructions and guidelines. The incumbent is required to link clients to medical treatment services and must be able to work collaboratively with clinical and other key staff that plays a role in providing Linkage to Care services to the clients of Miami Dade County. All activities performed must comply with federal, state, department and CHD information Security and Confidentiality statutes, rules, regulations, policies and procedures. On-medical case management duties including but not limited to: Initial comprehensive assessment of service needs.  Timely and coordinated access to medically appropriate levels of health, prevention and support services and continuity of care.  Eligibility Determination for Ryan White Part B services.

Locates and links clients diagnosed with HIV to medical treatment services as well as any other services needed. This will be done through collaboration with HIV Surveillance, Test and Treat Rapid Access (TTRA), community partners, as well as the HIV/STD Prevention and Control Program. Complete field visits to client’s residences, shelters, clinics, hospitals and other locations as needed. Consults with private physicians; private and public laboratory personnel, and other health care providers to: (1) stimulate case reporting; (2) obtain/provide information on treated cases or diagnostic determination (3) document findings via methods established the STD/ HIV Prevention and Control Program within established timeframes (4) refer clients to partner agencies to receive medical treatment (5) transport and or meet TTRA clients to initial medical appointment to ensure clients are linked to medical care.

Performs case management activities to include preparing and maintaining timely and accurate records and reports of the linkage to care process for program evaluation purposes and other records and reports as required and submits to the Monitoring and Evaluation Coordinator. Complete Partner Service Interviews with newly diagnosed HIV patients through the FOCUS Project.  Utilizes STARS to input partner services narrative in an accurate and timely manner. Utilizes HIV/AIDS Linkage Module to document all findings such as field activities, phone attempts, mail attempts, case notes, labs, verification of care, etc.

Provides PCRS in accordance with current STD HIV/AIDS Program policy to a wide variety of individuals infected with or at-risk of STD, hepatitis, HIV/AIDS or other bacterial, biological and/or viral agent to elicit partner and suspect information. Utilizes information for epidemiological analysis to identify the source and spread cases related to the known infection.

Assistance in additional office-related activities and duties as assigned. Participates in any committees, events, special programs or initiatives celebrating National Days of Observance or other activities organized, sponsored or supported by the Office of HIV/AIDS, MDCHD, Florida DOH or as determined, required or needed by the program and/or the county health department administration.

Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of compiling, organizing and analyzing data.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Ability to maintain strict confidentiality.
• Judgement and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Qualifications:

Minimum –

Valid driver’s license, access to reliable vehicle to perform job related duties, experience working in a disease control program, social services program, or community-based organization. 

Preference - 

Incumbent in this position is preferred to be bilingual in English and Spanish. 

Where You Will Work

1350 NW 14th Street, Miami FL 33125

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.