INFORMATION TECHNOLOGY SERVICES MANAGER - 55010984

Requisition No: 882389 

Agency: Department of Transportation

Working Title: INFORMATION TECHNOLOGY SERVICES MANAGER - 55010984

 Pay Plan: SES

Position Number: 55010984 

Salary:  $88,931.95 - $115,088.40 

Posting Closing Date: 08/30/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

602 / OFFICE OF INFORMATION TECHNOLOGY

ANTICIPATED VACANCY / OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

CONTACT PERSON: Alexander Jimmerson

CONTACT PHONE NUMBER: 305-470-5119

CONTACT EMAIL ADDRESS: Alexander.Jimmerson@dot.state.fl.us

ANTICIPATED BI-WEEKLY HIRING SALARY: $4,024.07 /biweekly ($104,625.82 /annual)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Information Technology Services Manager / District Six / Director of Transportation Support / Office of Information Technologies

This position will lead and develop IT staff, oversee daily operations, manage budgets and technology resources, ensure compliance with IT standards, coordinate projects, support critical systems, and maintain high levels of service and security across the organization. 

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses. 

Where You Will Work:

District Six / District Six Headquarter / Adam Leigh Cann Building / 1000 NW 111 Ave, Miami, Florida 33172

Anticipated Pay:

$4,024.07 /biweekly

Your Specific Responsibilities:

Supervises employees in the Information Technology Services spending majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees' work. Oversees training and professional development of employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures staff are compliant with all applicable Information Technology policies and procedures. Prepares budget and monitors Information Technology (IT) expenditures for designated area. This includes preparation of budget issues, overseeing purchasing activities, monitoring funds and payments as necessary. Plans, organizes, manages and tracks projects. Updates and maintains the Office of Information Technology (OIT) Project and Task Tracker Site.

Oversees the support of computer networks, personal computers, associated equipment, software applications and phone communication systems (if applicable) in program area. Analyzes, approves and coordinates all activities involving the installation and modification of new and existing computer systems, including the moving of computer and phone equipment. Supports telecommunications ensuring that systems and services function properly for designated area.

Oversees the provisioning of appropriate access to system resources, specialized security and applications for users as authorized. Maintains proper security related file records and documentation to preserve information such as computer security access records, following established security processes and OIT Methods and Practices.

Supports emergency and disaster recovery plans for program area. This position may be in possession of an Emergency Purchasing Card and is authorized to make purchases during emergencies.

Monitors and ensures compliance with service level agreement. Works closely with appropriate management to maintain and improve communication and customer service. Ensures staff addresses Service Desk tickets in a timely manner to provide a high level of customer service.

Participates on statewide teams, both internal and external to the OIT. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other OIT staff as appropriate.

Reviews all requests for Information Technology resources in program area. Advises user community of changes to Departmental standards for Information Technology.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of, Skills in, and Ability to:

• Ability to develop a comprehensive work plan
• Ability to formulate strategies and action plans to achieve results
• Ability to plan and organize information technology activities
• Ability to apply rules, regulations, policies and procedures
• Knowledge of budget preparation and management
• Knowledge of personnel procedures
• Ability to solve problems and make timely decisions
• Ability to establish and maintain effective working relationships
• Ability to manage information technology support operations and operating budgets
• Ability to formulate strategies and action plans to achieve results
• Ability to plan, organize, coordinate and supervise
• Ability to communicate both verbally and in writing
• Ability to apply applicable rules, regulations, policies, and procedures
• Ability to solve problems and make timely decisions
• Ability to lead and participate on teams.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.