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INSURANCE EXAMINER II - 43000995

Date: Apr 5, 2021

Location: MIAMI, FL, US, 33128

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 346762 

Agency: Financial Services

Working Title: INSURANCE EXAMINER II - 43000995

Position Number: 43000995 

Salary:  $36,467.64 plus CAD 

Posting Closing Date: 04/15/2021 

***OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY***

DIVISION: CONSUMER SERVICES

BUREAU: CONSUMER ASSISTANCE

LOCATION: MIAMI  

COUNTY: MIAMI-DADE

SPECIAL NOTES:

We anticipate filling multiple positions with this advertisement.

High School Diploma or Equivalent is required.

Preference will be given to applicants with a bachelor’s degree or higher from an accredited college or university with major course work in insurance or risk management.

Applicants are required to have experience as an insurance representative, insurance agent or insurance adjuster for an insurance agency or insurance company or a degree in insurance or risk management.

Applicants must be fluent in English and Spanish (oral and written).

Travel may be required. Must have the ability to travel for a period of 7-10 days. Position serves as a First Responder to help carry out DFS responsibilities in the event of a natural disaster. 

Position may require early mornings, nights, weekends or holiday work, as directed by the supervisor.

This position will start at the minimum salary of $36,467.64 annually/$3,038.97 monthly plus a competitive area differential (CAD) of $1,248.00 annually /$104.00 monthly.

This position requires a security background check, including fingerprint as a condition of employment. 

Employees of the Department of Financial Services are paid on a monthly pay cycle. 

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. 

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of basic principles of risk management and general insurance practices.
  • Knowledge of techniques for handling issues and complaints and dealing with the public including the angry public.
  • Skill in use of computers.
  • Skill in use of WORD.
  • Ability to communicate effectively orally and in writing.
  • Ability to review and resolve insurance complaints.
  • Ability to effectively manage workload and work well independently.
  • Ability to work well in a team environment and to establish and maintain effective working relationships with others. 

BRIEF DESCRIPTION OF DUTIES:

This position serves as a customer advocate, providing guidance and assistance to the insurance buying public by answering questions and resolving problems that fall within Florida insurance marketplace and under the purview of the Florida Department of Financial Services and the Office of Insurance Regulation. 

Responsible for providing guidance and assistance via the Consumer HelpLine (telephone), personal contact, and/or correspondence with insurance purchasers, claimants, attorneys, agents, and adjusters. Handles referrals from other government agencies and other areas of the Department including other state agencies and other state’s insurance departments.  Advocate by contacting regulated entities, Insurance Fraud, Rehabilitation and Liquidation and licensees in order to resolve insurance related issues and, when applicable, seeks monetary recoveries.  Provides clear and effective communication when delivering extensive technical information on insurance laws, rules and regulations to consumers. Fluent in Spanish is required. 

Reviews, examines and evaluates insurance contracts to determine coverage, exclusions and conditions. Monitors compliance with statutes and rules governing claim handling, denial of claims or coverage, and cancellation or non-renewal of insurance contracts. Conducts research to determine if violations of the Florida Insurance Code, Rules and Regulations of the Department, or the insurance contract have occurred due to the actions of an agent, company or other entity conducting insurance business in the state. When alleged violations are discovered, properly documents files and refers alleged violation(s) to other areas of the Department for further investigation and action.

Provides technical assistance to other areas of the Department on complex issues, when requested. Participates in projects. Assists in the training of new specialists, interns or volunteers

Answers Helpline calls from customers concerning insurance fraud and the rehabilitation and liquidation of insurers.

When needed, the position will answer Helpline calls from customers concerning Agent Licensing, Unclaimed Property, and Florida Get Lean.

Attends meetings and training programs that are pertinent to the duties of the position.

Travel may be required.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Miami