INVESTIGATION SPECIALIST II - 41001208 1

Requisition No: 842200 

Agency: Office of the Attorney General

Working Title: INVESTIGATION SPECIALIST II - 41001208 1

 Pay Plan: Career Service

Position Number: 41001208 

Salary:  $43,260.10 Annually 

Posting Closing Date: 12/25/2024 

Total Compensation Estimator Tool

Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.  The Consumer Protection Division’s mission is to protect consumers from fraud and other financial exploitation, to prevent and stop unfair and deceptive business practices, and to accomplish this mission without undermining the competitive process of trade and commerce.

Position Summary: 

The Miami Bureau of the Consumer Protection Division is seeking experienced investigative support role candidates, investigative specialists or analysts, passionate about protecting Florida’s citizens and businesses. This is a civil enforcement position that will work with Investigators and Attorneys to bring investigations through successful civil litigation or settlement and may involve referring cases with criminal violations to the appropriate law enforcement agency. The candidate will assist investigators in developing complex investigations relative to consumer protection cases. These investigations may include allegations of unfair and deceptive trade practices, consumer fraud, asset forfeiture, organized schemes to defraud, and fraud committed using the internet or other digital means. This is a highly responsible position in the investigations support role as an investigations specialist (analyst). The successful candidate needs to be an individual that is a self-starter and able to deliver projects in a timely manner with minimal supervision. This position largely accepts projects from Investigators and/or Assistant Attorneys General with defined parameters and specific timelines for delivery. Projects may include researching and culling information from many sources both internally and externally. Additionally, this position would compile, analyze, and deliver reports upon the outcome of that analysis to further investigations or litigation. Candidates will review complaints, speak with complainants and witnesses, review documents including complaints and financial statements, provide analysis of trends emerging in complaints and violations of FDUTPA. This position may also require the analysis of bank accounts, the flow of money, and may include the use of software such as CFIS to aid in the tracking of financial transactions. This position requires strong computer skills and the desire and ability to stay abreast of emerging technology. The successful candidate will be required to maintain detailed notes of actions taken while assisting in developing investigations at the direction of others, as well as memos, charts, graphs, and basic affidavits among other reporting documents. Candidate may be required to testify in court concerning activity that was completed while assisting in developing investigations. This position tracks consumer complaints, the types of complaints made, and the total loss alleged by complainants. Duties may also include identifying, validating, and providing documents necessary to provide restitution to consumers who have suffered a financial loss. The ideal candidate will be detailed oriented, and have strong time management and organizational skills, along with the ability to prioritize assignments. The candidate should be able to work independently with minimal supervision and should demonstrate a strong desire to protect consumers and resolve consumer complaints. 

Pay: $43,260.10 Annually

Qualifications: 

• A bachelor's degree from an accredited college or university and two (2) years of experience in law enforcement, civil investigations, fraud or white-collar investigations, or any financial related investigations, examinations, or analysis.
• Experience as described above can substitute on a year-for-year basis for the required college education.

Preference will be given to applicants with:

• Experience utilizing Excel in tracking trends, financial transactions, or providing statistical analysis.
• Experience drafting memoranda, reports, charts, graphs, or other means for documenting and communicating analytical findings.
• Experience utilizing OSINT and/or SOCMINT in skip tracing, researching, or to identify and develop leads.
• Degree in Criminal Justice, Finance, Accounting, Business, Paralegal Studies
• Experience working in an investigative support role, especially relating to fraud, white collar crime, economic crimes, mail or wire fraud, and/or consumer protection.
• Fluency in both English and Spanish

** The selection process may include a Microsoft Excel skill assessment exercise. This skills exercise must be completed in one of the Attorney General’s offices. **

The Work You Will Do: This position will provide higher level analytical and investigative support and assistance to the Investigators and Attorneys, including but not limited to the following duties:

• Review and evaluate consumer complaints and provide analysis relative to trends in location, numbers, violations, and other important factors as may be assigned.
• Prepare memoranda, reports, spreadsheets, charts, graphs, and other related documentation to record and disseminate your research, analysis, findings, and recommendations.
• Communicate with victims, witnesses, defendants, businesses, law enforcement investigators or any other persons who may have information concerning ongoing investigations.
• Utilize critical thinking and analysis skills in recognizing trends and following monetary transactions.
• Develop strong computer skills leveraging OSINT and SOCMINT items such as internet searches, social media, and public records to develop leads and information about specific case assignments. 
• Assist consumers with questions and general updates on matters under your review, under the supervision and direction of the investigator.
• Assist investigators and attorneys with special assignments, which may require extended hours and/ or travel outside the worksite. 
• During a declared state of emergency, the ability to assist in the investigation of price gouging allegations which may include contacting consumers and businesses to identify and resolve complaints.
• Conducting site visits at businesses to obtain statements and evidence, or serve process such as preservation letters and subpoenas.
• During the declared state of emergency, this may require working extended hours, weekends, and/or holidays.
• This may also involve travel to other affected regions to provide support and assistance in meeting the price gouging enforcement mission of out office.
• Demonstrate a high level of comprehension and skill in utilizing Excel and other software in analyzing trends in complaints, violations of FDUTPA, and tracing monetary transactions.
• Demonstrate a high level of comprehension and skill in utilizing software such as CFIS, Page Vault, VPNs, Adobe Pro, and the Microsoft Suite.
• May be required to testify relating to activity performed while assisting in the development of an investigation.
• May be co-assigned to specific investigations with an Investigator and given opportunity to take a responsible role in strategizing and developing a specific investigation.
• Perform other assigned tasks and duties in a timely fashion as required.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
• The elements of the selection process may include a skill assessment exercise. 
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, Fs.

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.