JA Computer Technician 1 (Help Desk Technician)- CITeS Division - (County Funded)

Requisition No: 852900 

Agency: State Courts System

Working Title: JA Computer Technician 1 (Help Desk Technician)- CITeS Division - (County Funded)

 Pay Plan: Career Service

Position Number: 4666 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 05/23/2025 

Total Compensation Estimator Tool

Description:

(Salary is non-negotiable.) The successful candidate will be hired at the minimum salary.

The Technician level 1 provides technical support for AOC Judges, Judicial Assistants, Bailiffs, General Magistrates, Court Administrators, Division Directors, AOC staff, and external system users of cMAP. Support is provided onsite or by phone in response to email inquiries. The Technician’s 1 role is to document and solve level 1 issues, prioritize and escalate technology incidents or requests for other CITeS units. The Technician 1 provides excellent customer service by timely and professionally diagnosing and resolving issues while providing follow up to issues as needed. Organization skills and a good understanding of Microsoft Office applications is required.

Responsibilities:

• Troubleshoots, repairs, installs and maintains PC related hardware on the Circuit’s network.
• Organizes and prioritizes requests for service and on an as-needed basis
• Works with vendors to resolve hardware and software problems.
• Visits offices throughout the 11th Judicial Circuit to trouble-shoot, repair, and maintain data equipment, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, multi-function devices, modems, and other peripherals.
• Tracks technical inventory and work orders and ensures this information is updated and accurate in the Information Technology Department’s work order tracking system.
• Assists in developing specifications and recommends computer related purchases to management.
• Coordinates work orders for the installation of new equipment. Ensures all necessary software and data is migrated and network connectivity is established for migration of users throughout the enterprise.
• Plans, schedules and coordinates new operating systems releases, software/hardware changes, and preventative maintenance changes.
• Adheres to Court Information Technology Services IT Governance policies and procedures.
• Provides software support on approved applications and operating systems.
• Assists with special projects as needed.
• When necessary, escalates problems to management or the appropriate secondary level of support resource for resolution.
• Performs related work as required.

Qualifications:

• Graduation from accredited college with an associate’s degree in Computer Science, Management of Information Systems, Computer Technology or equivalent technical institution certificate; or 1 - 3 years of Information Systems work experience providing end-user technical assistance.

Knowledge, Skills and Abilities (KSAs):

• Experience in troubleshooting and solving VPN (Virtual Private Network) and VDI (Virtual Desktop Infrastructure) issues.
• Experience in troubleshooting and solving Zoom related issues.
• Experience in clearly communicating technical solutions in a user-friendly, professional manner; providing one-on-one end-user training as needed.
• Experience in assisting Network Technicians and other senior technical staff; troubleshooting network printer problems.
• Possess working knowledge of email management, Internet web browsing troubleshooting, and administration management of the Microsoft Productivity Suite.
• Experience in deployment/management/troubleshooting/repair of desktop based hardware and software and thorough understanding of networking concepts.
• Experience in conducting hardware and software inventory database maintenance and reporting.
• Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse environment.
• Thorough knowledge of email and calendaring functions.
• Ability to provide hardware and software support by phone and in person.
• Able to follow instructions, work under supervision, and multi-task.
• Ability to effectively work in a team environment.
• Ability to report at scheduled work time consistently.
• Ability to effectively and efficiently troubleshoot and possess excellent problem solving skills.
• Must be reliable and possess good organizational skills.

Working Conditions/Physical Demands/Licenses Certifications:

Physical Demands:

• Must be able to transfer up to 50 lbs., Work involves a significant amount of sitting, walking, standing, bending, talking, listening and reaching with hands and arms as needed to trouble-shoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, multi-function devices, modems, and other peripherals in all the 11th Judicial Circuit's courthouses throughout Miami-Dade County. Some risk of electrical shock.

Communication:

• Ability to speak clearly and distinctly in a well modulated and pleasant voice, and to use correct grammatical construction and choice of words. Ability to express ideas clearly, concisely, verbally, and in writing.

Licenses Certifications:

• Valid Florida driver license is required. 
• Certification in A+, ITIL V3, MCP or MCSA preferred.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.